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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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flat rented through an agency which went into liquidation.


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Hello every body,

 

I am hoping to find some help with my situation.

 

I rented a flat through a letting agency, with a one year renewable contract which finished a few months ago.

 

Before the deadline of my contract, I tried to contact the letting agency because I wanted to renew it, but all my mails bounced back, nobody was answering the calls.

 

I went to the agency shop only to discover it totally shut down, with just a paper telling us that it was out of business, and we should contact a banking institution for questions.

 

That institutions is not answering any of my questions, I can't contact the landlord as the only mail address I have is not on use anymore.

 

I am feeling totally lost, as I am still paying my council tax, the water and electricity bills, but not my rent as I don't know where is that money going.

 

My deposit is supposedly protected as it is say in the contract.

 

It feels utterly weird for me that nobody is trying to contact me since I have stopped to pay the rent, that I have no way to contact the landlord and nobody knows nothing.

 

All I want is to have a new contract and stay in this flat, as it is perfect for my needs and I am happy here.

 

I don't know what to do next, I feel like a squatter and I am afraid I could be asked to leave the flat without notice one day.

 

Someone recommended me to go to the land registry and see who owns the flat, to contact him. Do you think it could be a good idea?

 

thank you very much for any kind of opinions and help you could provide me with.

 

jenn.

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You still have a valid T, as I assume Contract is with LL a nd LA is only his agent.

Keep rent owing in bank account/tea caddy; do not spend it as all rent owing is due on demand.

Send a dated letter, explaining what you have done, to address on AST for service of Notices, prob LA address, Keep a copy and get free Cert of Posting. Wait for LL to contact you and provide new payment details.

You may also find LL contact details with a 192.com search. LR owner details may not nec be your LL.

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