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    • https://www.bindmans.com/news/neale-v-dpp-the-right-to-silence-citizens-duties-and-coronavirus-regulations   Perhaps the OP should have said nothing - and risked arrest!   "Firstly, the case calls into question the logic behind aspects of the criminal justice response to the public health crisis created by the Coronavirus pandemic...   "Secondly, it is clear that some police officers have misunderstood and misstated their powers, and citizens’ obligations, under the Regulations and at common law...   "Thirdly, the case confirms reasonable excuses for being outside are not limited to those explicitly set out in the Regulations. Police officers considering whether there are reasonable grounds for believing that an offence has been committed under the Regulations so that an FPN may be issued, or the reasonable grounds for suspicion that are necessary for an arrest, should give proper consideration to any explanation given by members of the public (and what a court might think of them) rather than only recognising those exceptions explicitly listed in the Regulations and/or government guidance...   Fourthly, the case is an example of a failure of the CPS review into prosecutions brought under Coronavirus Regulations, which has found that alarming numbers of cases were wrongly charged..."   Above quotes from the Bindman's article, not the decision.  Case arose from the first lockdown and was in Wales.  Same now?  Also was about not being at home - not mask wearing.    
    • No the first LBA was delivered by royal mail, but I responded by email, sorry if I didn't make that clear.   I look at redacting the emails tomorrow, got to get some sleep now.   Thanks
    • ok well that changes things alot. you've accepted one before by email  and now they are doing it again ..   might have shot yourself in the foot until now lets get some 1st aid done.   gonna be a pain to redact but i'm gonna need to see all the emails in/out please in ONE MULTIPAGE PDF from/inc  date of their last PAPLOC   redact them properly !! read our upload guide carefully   you may  think this is immaterial, but its not, esp important is their and your exact wording
    • OK I've looked back at my emails and it appears I've been dealing with shoosmiths since the start of 2019 when they sent a LBA that I'd totally forgot about.   I replied that I didn't recognise the debt and we got into a big letter tennis over the facts.   They then went quiet and then contacted me again in April 2020 asking for income and expenditure details to work out a payment plan with them.   After I responded with my covid comments they went quiet again.   And now they are back with another LBA and I haven't responded to that.   Hope that clears it up. 
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Littlewoods Charges

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I bought a washing machine from Littlewoods Catalogue just over 6 months ago, costing approximatley £230 pounds, We paid some of the payments late and to our horror we now have to pay an extra £170 in charges. Is it possible to reclaim these charges?

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In the current climate, anything is possible! It might be best to complete the payments so that there's nothing owing on the price you originally agreed to pay. Then, ask for a breakdown on any other charges applied to the account, and if you think these unreasonable, as the firm to justify them. If they cannot (usually by saying these default charges are 'standard') then you have the right to go to court and have the judge decide wither the charges are fair. Most firms won't take it that far and settle before it reaches court.

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did you have any luck with getting your charges refunded as i also have a littlewoods account which i used to get cashback i made a late payment though and they took my cashback towards the payment yet never re-added my cashback on future payments still and its now over 2 months ago and they have also added 2 charges on 1 month :eek:


Im going to get a letter wrote to them about the charges being refunded as not only have they took my future cashback they have 2 charges in a month and im not even near too my accounts limit so cant be a late payment and overlimit fee :confused:

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  • 2 years later...

I hate littlewoods I had £200 on my account when i started with financial difficulties I phoned them up to ask if they could accept a greatly reduced monthly amount and the woman was horrible just kept saying no you must pay this amount and wouldn't budge, so i rang off and just paid what i could afford, even though i've been paying my account is now well over £300 and on checking today they have added 3 charges this month totally £36! its just not fair, if its possible to claim it back I would like to, as they are added unneccessary strees to the situation when they could have accepted a reduced amount for 3 months to help me out, its just there stubborness that stops them helping. I wont be going near them EVER again.:sad:

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  • 3 months later...

Send a cheque with a letter stating the cheque enclosed is my full and final payment, once you have cashed the enclosed cheque you are agreeing that my account has been paid off in full and will be closed. They will cash it and then they have agreed and cannot pester you for more money, it worked for me. (keep a copy of the letter though)

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Send a cheque with a letter stating the cheque enclosed is my full and final payment, once you have cashed the enclosed cheque you are agreeing that my account has been paid off in full and will be closed. They will cash it and then they have agreed and cannot pester you for more money, it worked for me. (keep a copy of the letter though)


I disagree. :)


If they have put loads of charges on this account, I would SAR them then claim those charges back. Ok, it costs a tenner (plus recorded delivery) but it's worth it.



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I missed a direct debit payment, but made an online payment the same day to pay off the account. The direct debit was returned, but the online payment was for almost 3 times what the direct debit was due.


They charged me for this. I asked them why, when they got their money.


Does anyone have any advise on how to deal with them ??

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