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Matalan/IT Luggage Suitcase


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Hi, I bought my suitcase from Matalan what I thought was around 11 months ago. I can't seem to find the receipt but was told by your customer services telephone line that it's not needed due to the warranty that is on the suitcase of which is 10 years.

 

It seems that a screw has dropped out of the metal arm that the plastic screws into and therefore has affected the way that the handle comes up and goes back down deeming it a manufacturer fault.

 

The manufacturer informed me to take it back to Matalan and get it exchanged. Hooray! Upon taking it back, they scanned a barcode inside which said it was £30, though I remember paying at least £50 for it. They can only assume that the last price they sold this particular model at (which is now end of line) was £30 in a sale, and nothing says otherwise that I didn't pay £30 for it. The new equivalent models are £45 to buy like for like.

 

I've contacted all of my banks and all of my credit cards, and can't find any proof of purchase anywhere, so I can only assume that I paid cash, which is something I hardly ever do, and I'm trying to think back as to why I would have.

 

Where do I stand legally, as a friend of mine states it was 2012 I bought it, but I honestly thought it was less than a year ago, so shows how much I know about dates and times.

 

I'm not trying to [problem] anyone for more money or anything. I just want a like for like suitcase as part of the worlds lightest range, with 4 wheels and a working handle.

 

Where do I stand?

 

Many thanks.

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Is this a letter you have sent, or intend to send to Matalan ?

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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You might want to email/write to Matalan at their head / registered office.

 

However, TBH, unless you can find either a receipt or a record of payment (credit/debit) card then I thik you might have to accept the lower value.

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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