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On Saturday we were in Morrisons, Newport, Isle of Wight and I urgently needed to use the disabled toilet which was at the far end of the store. On arrival there is a big notice on the door stating that you need to get the toilet door key from till one. As there was no way I could make it to till one at that point I used the gents toilet with great difficulty as the cubicles are very small even if you are only using elbow crutches like myself.

You are not required to get a key for the gents or the ladies in that Morrisons and can enetr as and when you please. I feel that this Morrisons store is discriminating against those that have disabilities and should be reported to whoever enforces the Equality Act laws. Unfortunately I have no idea who this would be so looking for assistance.

I have written to Morrisons and their standard reply is that the manager and staff need further training etc etc. I am very annoyed due to the embarrassment suffered by myself plus others that may be affected by this silly rule of theirs.

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Thanks Rebel but do you think I have a case? I would like an apology and a statement that the door will be left unlocked or fitted with a radar lock.

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Hi Surfer01

 

Yes I do, their only argument could be that they don't want fully able bodied persons using the disabled facilities, but that shouldn't disadvantage disabled persons, why should they have to make a journey to collect a key? The fact that the other facilities are left unlocked, whilst the disabled facilities are locked, is discriminatory, disabled persons are being treated differently.

 

Thanks Rebel but do you think I have a case? I would like an apology and a statement that the door will be left unlocked or fitted with a radar lock.
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