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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I'm 14 and I got fined £20,

 

I was really Ill and forgot to tell my parents about the fine.

 

now they've sent a letter saying you have been fined £55 and now i don't know what to do now.

 

My parents can't afford to pay this,

 

can I get away with this because I live in a flat and theres 2 gate's.

 

Do you think the debt collector will come in?

 

I don't want my parents to go court,

 

really scared right now:(

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Was the fine a penalty fare for not having a ticket on a rail journey?

 

Who issued it and where?

 

Are you now being chased by Ircas?

 

My advice, don't ignore them as they are basically debt collectors and they may well continue to bother you and add fees, or they might refer the case back to the train company to consider whether to prosecute you for fare evasion.

 

Can you afford the original £20? Try offering that you can email Ircas at customer.services@ital-uk.com or call a person there on 0845 434 8272

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Ok. Stoke Newington station is run by Greater Anglia, and they use Ircas to administer penalty fares.

 

I suggest you email Ircas at address above, copying in contactcentre@greateranglia.co.uk.

 

Send them a photo of the PF slip, and a photo of your ticket that you forgot and ask them if in this case the PF can be waived. You might want to mention that you are 14 and you don't have the money to pay the penalty fare.

 

Let us know what happens. Your parents are not responsible for money that you owe so no one should bother them about it, although it may affect their credit rating if you have unpaid debts while living at your parents.

 

It is possible that Greater Anglia will seek to prosecute you if the PF is not paid, but if you had a valid ticket and just forgot it it is very unlikely they will do this.

 

Anyway, first thing to do is to send that email attaching photo of your ticket, including the serial number if it is oyster

 

Let us know when you hear back

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it cannot effect their credit file.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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debt collectors are NOT BAILIFFS

they have no powers to do anything.

seize, enter property - NO POWERS

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Thank you for contacting Abellio Greater Anglia. We have received your correspondence and assigned the reference number: ,,,,,,,-BBGP. We aim to respond to 90% of contacts within 10 working days.

 

If your enquiry is urgent, please contact us on 0845 600 7245 (option 8) quoting the reference number above.

 

Customer Relations Opening Hours:

Monday to Saturdays: 08:00 to 20:00

Sundays: 10:00 to 20:00

Bank Holidays: 09:00 to 18:00

 

Once you have received a response, we would really appreciate your feedback on how you feel we have handled your views, and whether our response was to your satisfaction. If you have a few spare moments, we would be grateful if you could complete the questionnaire using the link

Please note that completion of this survey will not generate a further response. Any further questions should be submitted to the Contact Centre by replying to the response you have received.

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Ignoring and failing to pay will result in a (criminal) court summons being issued.

 

Not necessarily - if not paid (or PF cancelled) Ircas will refer case back to the rail co and it is for them to decide whether to prosecute. If the passenger did in fact have a valid ticket but had just forgotten it and can now produce it in my view it is unlikely that the train co would pursue a prosecution.

 

However clearly it is preferable to resolve the issue asap so it never gets to even be considered for prosecution.

 

Hopefully GA will see sense and tell Ircas that the PF is cancelled once they consider the passenger's email

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Not necessarily - if not paid (or PF cancelled) Ircas will refer case back to the rail co and it is for them to decide whether to prosecute. If the passenger did in fact have a valid ticket but had just forgotten it and can now produce it in my view it is unlikely that the train co would pursue a prosecution.

 

However clearly it is preferable to resolve the issue asap so it never gets to even be considered for prosecution.

 

Hopefully GA will see sense and tell Ircas that the PF is cancelled once they consider the passenger's email

 

I give up on this forum. The advice being given (in this section) is becoming increasingly dubious.

 

The OP ignored the issue, after failing to produce a valid ticket for the journey they made. A Penalty Fare was correctly issued.

 

Greater Anglia will be in no mood to accommodate people who simply choose to try and pretend the incident never happened, and, when they realise it's getting serious, pop up out of the woodwork once they realise it could be serious.

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Thank you for your email and I was sorry to read that you have received a Penalty Fare as you did not possess a valid ticket or Oyster card when you travelled with us on 25th March, 2014 between Turkey Street and Rectory Road.

 

Our Penalty Fare scheme requires a valid ticket to be held for the entire journey being made before travel is undertaken. A Penalty Fare is charged in circumstances where there is an opportunity to buy a ticket (or permit to travel) before travelling.

 

In the interest of fairness, Greater Anglia is refrained from involvement in any decision made regarding appeals of Penalty Fares. In order to make an appeal, you will need to contact the Independent Appeals Service (IRCAS). Please find their contact details below:

And i've sent them the same thing to Ircaas now, hope they accept :(

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Thats a drag but not that surprising.

 

What ticket do you normally use? Is it pay as you go or is it a travel card or season ticket?

 

To have best chance of appeal being allowed I suggest you provide full info on the tic you usually use, and send a scan or a photo of it to Ircas.

 

Let us know how you get on. If appeal rejected best option then might be to see if Ircas will accept a lower amount rather than the higher amount including all the extra fees.

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I don't have £55.

 

Well, sorry, but it is the amount that you owe.

 

You boarded a train without a ticket, (you didn't actually even have one left at home, you just had a PAYG Oyster which is NOT a ticket).

 

I will repeat that eventually IRCAS will inform the train operator that their efforts to collect the Penalty Fare remain unresolved. Greater Anglia **CAN** then cancel the Penalty Fare and associated charges and then deal with the incident as a criminal matter under Byelaw 18.

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