Aldi charged me twice

[Steve C]

I have recently received my latest bank statements, after checking through them I noticed two Aldi transactions had been duplicated and funds with drawn from my account.

 

The first for £23.87 on the 24.03.2014 the second for £18.78 on the 25.03.2014.

 

The statements show that on the 26.03.2014 another £23.87 and £18.78 had been with drawn from my account.

 

On the 27.03.2014 £18.78 was refunded and on the 28.03.2014 £23.87 was refunded.

 

Unfortunately this caused me to enter my overdraft and although I do have an overdraft facility the Nat West now charge £6 per month for the use of the overdraft.

 

I rang Aldi and explained the situation but they basically apologised and mentioned the issue was caused by an update to the card machines in certain areas of the country. They went onto mention that they had written to several banks to clarify the situation. I was then informed it was upto me to contact my local Nat West bank who would then refund my £6.00.

 

I was not happy with the information I was being given and didn`t believe it was down to the bank to refund my £6.00 overdraft fee. I then asked for the name of the next in command at Aldi but this information was refused due to data protection. I then requested the name and e-mail address of Aldi CEO, this was also refused.

 

Does anyone have any advice on how I should proceed next and any views on who should pay the £6.00 overdraft fee?

 

Many thanks in advance for all replies

[citizenB]

Matthew Barnes is the Chief Executive of the UK side of things. I fail to see how DPA comes into play when his name is plastered all over the internet ?

 

If this were me, I would speak to your bank first - explain what you were advised by the Aldi drone - that they had written to Banks advising there might be a hiccup when this maintenance was done. That as this was beyond your control and that it WAS the Aldi withdrawal that caused the o/d, would your bank please refund this charge.

 

If they refuse, then I think your next step is either to make a formal complaint to the bank and Aldi.

[Steve C]

Thank you very much citizenB for your prompt response and the details you enclose

 

The telephone conversation I had with Aldi Call Centre in the Midlands had a blase` tone without them being rude. I was annoyed and frustrated that through no fault of mine I had become over drawn and will be charged £6.00 fees.

 

I`ll do as you suggest and post the results in due course.

 

Many thanks again.

[citizenB]

Best of luck

[Steve C]

OK, just an update on the progress.

 

Sent an e-mail to Matthew Barnes but unfortunately for whatever reason this was ignored.

 

Sent a second e-mail to Matthew Barnes basically stating my original e-mail had been ignored and could I please have the courtesy of a reply. I also mentioned that Aldi have received good press recently against the likes of Tesco who have seen a decrease in profits and customers, I would therefore take whatever steps are necessary to get my message across.

 

A couple of days later I received an e-mail from Aldi Customer Service apologising saying they have been unable to respond in writing as requested as a postal address for myself was not available. ( Do you ever get that feeling )

 

Customer Service went on to repeat what I had already been told on my initial telephone call, they also supported their colleague when I had previously requested but been refused the e-mail address of Aldi CEO by stating that Aldi are a private owned company and adhere to a strict no name policy although they do appreciate this information is available on the internet.

 

The e-mail concluded with an apology and that they would like to send me a gesture of goodwill.

[JoeyJoeC]

You should still talk to your bank. They should refund out of "good will".