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    • Hey everyone,    Back in 2015, I had issues with CrS/Harlands after cancelling my gym membership and my ex-partner’s membership. I made them the following offer (in writing) which they ignored: ‘ We now realise that we should have paid one further month's fee for the notice period and are willing to offer you £9.99 per person now (totaling £19.98). If you confirm in writing within 14 days that you'll accept £19.98 in full, you will be paid promptly. However, we will not pay any admin or cancellation fees as these are unlawful ’    They then passed my details to Zinc, who passed them back once I showed them the full version of the above letter ( this occurred on the 3rd November 2015).  I told them to only correspond with me via letter and got on with my life.    Fast fotward almost 4 years. I’ve moved adress and changed partner and I recieve this in my inbox with the subject: ‘ Please let us help you ( with my new address on it although I’ve not recieved a physical copy).    “ Your membership with Xercise4Less remains in arrears.  In a final attempt to resolve this matter we would like to offer you the opportunity to free yourself from this debt.   We will apply a discount to your balance as shown below. The earlier the payment the more of a saving you make.  AND the agreed amount can be spread over a 90-day period: 19th - 23rd August 2019  50% 27th -30th August 2019  40% 2nd - 6th September 2019  30% 9th - 13th September 2019  20%   OR If you are unable to settle the balance in one go with the above offer then we will help you pay off this account.  For example; for every £10.00 payment you pay we will apply a £2.00 reduction to your balance, for every £20.00 payment we will apply a £4.00 reduction and so on.”    What should I do? My inclination is that they would have started preceedings if they could however I have Generalised anxiety disorder and this has effected my mental health.    Many thanks for any help 
    • I am a University Student looking to rent accommodation along with three other Students We found a four bedroomed flat and called the Letting Agent to say we were very interested We had a viewing and raised some questions We wanted to check if there was a break clause in the Lease The Letting Agent said we would need to pay a Holding Deposit whilst he waited for the Landlady to return from Holiday So we paid £750 split between the four of us to the Letting Agent We then received an email to say the Holding Deposit was non refundable References were then checked and the tenancy Agreement arrived which needed to be signed by each guarantor and tenant and send back the full signed agreement At this point we got to see the Tenancy Agreement for the first time and the break clause of 6 months was nowhere to be seen so this made us very nervous and we decided to pull out as we felt we didn’t want the risk of not being allowed to leave the property until a full year was up We emailed the Letting Agent who replied with the following: The holding deposit is not refundable as you are withdrawing from this deal. I will need a confirmation from Everyone that they are withdrawing and we will put the property back on the market.   The move in date is on the 4th Sept and the landlady is left with a very short time to find another tenant.    This will incur a lot of extra cost from both us as an agency and the landlady which we will try to recover. So, my question is are we eligible to get a refund of our Holding Deposit – bearing in mind we were not told we wouldn’t get it back until after we had paid it?
    • As for the rest @BankFodder please wait for my bullet points account and further uploads (I'm in the process of converting a lot of my files and screenshots to more condensed pdf thanks to reading one of your posts how to do this for free...but, it's taking time as I also have artritis in practically every bone in my body, as well as fibromyalgia and chronic fatigue, which affects my hands, and I have a lot of redacting to do).   I appreciate your trying to get an angle on this and your keen to help me in the best you can but, if I keep getting sidetracked like this, it will be counterproductive and frustrating for both/all of us.   On my #13 I gave a link to your skeleton argument pdf because, I'd carefully researched the posts for days before joining (as well as looking at posts over the last 5 years), which btw needs a bit more redaction on p6 as it's showing [her] name. That could be my case to a 'T' except add in the years back to 2006/2007, particularly since I went on their computer system and was 'treated' to their 1st system migration, and all the others that have followed. Not sure about this person's status but, for me you can also add in the fact that they've: continually failed to put me on their PSR; lost my password more than once (the one call I managed to recall was December 2016 when he openely admitted he couldn't find a trace of my being on a password scheme and they now have two whenever the meter reader arrives...and yes, I've done an SAR to the distributor already because they've failed to keep them informed of my status, that's all in hand); continually ignored my medical status of being disabled and unable to read my own meter (I've repeatedly told them about this, btw) due to not only bone-on-bone arthritis in my right knee (diagnosed 2011) but also a crumbling spine (extensive arthrits) with a prolapsed disc and extensive nerve damage (eventually diagnosed 2014), which leaves me at risk of developing corda equina; continually ignored my vulnerability status; and excarrebated my MH/PTSD over the years with their continuing bullying and threats.        
    • Hi Everyone. With the deadline for claiming PPI coming up I thought I better make one last attempt. Couple of quick questions though.. 1. I tried claiming with RBS about 5 years ago and they rejected my claim. Is there any point trying again? 2. I was going to use a company as I'm getting bombarded with "last chance" emails, but I probably don't want to do that as I've always done my own thing. That said, if I make my "Find out if you had PPI" enquiry online, does that mean I'm in before the deadline, or do I actually have to make a complaint before the 29th Aug?   Many thanks for any advice/ help
    • Ok thank you for the good advice
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Tigger2012

ESA Work Programme

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Hi,

 

Could anyone help me?

I saw the disability advisor on Wednesday at the job centre. She said it is mandatory that i go and attend the work programme.

I have Depression/Social Phobia/ Anxiety and OCD and suicidal thoughts.

The advisor was told of this by my mum as i do not go out alone, i do not answer the telephone or make calls or even open my letters. I do not talk to strangers, my mum spoke to this woman for me as i have extreme shyness.

I have suicidal thoughts daily about overdoseing on tablets which my GP knows about and has issued medication and has reffered me for counselling.

I am in the work related group but am appealing to be put in to the support group as the disabilty advisor said maybe its where i should be.

I have an appointment for the work programme on Monday 28th April, the letter asks me to bring a job seekers agreement and asks what kind of work am i looking for and how many hours in the last 4 weeks have i been preparing for interviews/ applied for jobs.

I have not been looking for work as every day is a struggle with these thoughts i get, just thinking about going to this appointment makes me want to jump infront of a train, I am due to see the GP on the same day about getting support and different medication.

What will happen if i do not go to the work programme appointment? I am going to get my mum to phone for me on Tuesday and explain to the advisor.

 

 

Thank you for helping me, Im worried sick and feel i would be better off not being here.

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Id just like to add i did not sign anything saying i agree to going which i guess does not matter as it is mandatory,

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I have an appointment for the work programme on Monday 28th April, the letter asks me to bring a job seekers agreement and asks what kind of work am i looking for and how many hours in the last 4 weeks have i been preparing for interviews/ applied for jobs.

 

Doesn't sound like the correct wording for an appointment letter addressed to an ESA claimant - Can you post a scan of this letter with any/all personal information removed.

 

IF this is a correctly worded letter, then failure to attend could result in your ESA benefits being suspended for an unspecified period. But if they have sent you an incorrectly worded letter, you would have grounds to appeal. As you mention having to take a Job Seeker's Agreement along, I'm suspecting that they have used the wrong template.


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No... you can't eat my brain just yet. I need it a little while longer.

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Check your prognosis. If it's 18 months or over you cannot be mandated onto a work programme. Those are DWP rules apparently?

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Yes i wil try and upload the letter right now, Il propbably be back needing help to upload it here

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They even sent a booklet saying Jobseeker Welcome Guide. Im not a job seeker!

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il scan everything they sent even the front of booklet and jobseeker self assessment

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Hi my printer will not scan for some reason?

 

is there something different i have to do, i was on Vista but upgraded to windows 8

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Check your ESA award letter. If it's not recorded on your award letter then call the DWP and they should be able confirm your prognosis

 

I'm on WRAG with an 18 month prognosis and even though I have to attend WFI's I have never be mandated onto a work programme. Indeed my Job Centre Plus adviser has told my 18 month prognosis means I cannot be mandated

 

I hope it's not changed so check

 

cheers

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Follow dx100uk's instructions in this post: http://www.consumeractiongroup.co.uk/forum/showthread.php?422772-UKCPS-PCN-claimform-Help!&p=4519171&viewfull=1#post4519171

 

Don't need the JSA booklet, just the appointment letter with personal information blacked out.


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No... you can't eat my brain just yet. I need it a little while longer.

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Attachments unapproved please obscure delete identifiable data.

 

Regards

 

Andy

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We could do with some help from you.

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Flagged the last two for moderation - You have your name showing.

 

The "pre-appointment action plan" can be ignored - It is not applicable to you as it clearly states "action to be taken by Job Seeker". You are an ESA claimant !

 

As for the appointment letter, it (almost) follows the DWP guidance for a mandatory ESA claimant appointment - It lacks a couple of paragraphs:

 

Please inform us immediately if you need a registered child carer, an interpreter or any other service in order to attend, this may be able to be arranged and your costs covered.

 

If you are unable to undertake this activity and wish to re-arrange for a future date, please contact me immediately.

 

The "Job Search Activity" can also be ignored - You can not be mandated to look for, or undertake employment - kinda makes one wonder if this outfit know the difference between a JSA and ESA claimant.


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No... you can't eat my brain just yet. I need it a little while longer.

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A couple more things letter doesn't mention - You are entitled to take someone along with you to this meeting. This could be a friend, family member, or support worker. I would strongly recommend you do go with someone to speak on your behalf and to take notes.

 

You are also entitled to travel expenses, so hang on to any bus/tube/train tickets and demand the money is refunded in full.


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No... you can't eat my brain just yet. I need it a little while longer.

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So i have to go although im appealing being in the WRAG group?

 

Unless you can get them to postpone the appointment in writing for an indefinite period, you should attend or risk losing your ESA payments. Sorry :sad:.

 

Even if you have an eighteen month prognosis, I'm sceptical that you can avoid any/all punitive sanctions for failing to attend.

 

 

One possible way of getting a postponement - Get your mum to ring them up and demand (not "ask", demand) that a private room is provided. Chances are, they won't have a suitable room available.

 

If and when you do attend, you are under no obligation to sign anything - If they try to get you to sign any consent forms or any other scrap of paper, stick your tongue out and politely decline.


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No... you can't eat my brain just yet. I need it a little while longer.

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Thank you, any idea how long this Work Programme lasts? do i have to go daily?

I have just emailed my MP

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Once conscripted, you are stuck with it for two years. However, you will not be expected to attend daily - The frequency of appointments is very much down to the "advisers" you have to meet with. For some people, this could be once a month, for others, one per year.

 

It sounds like you are a long way from being "job ready" so the provider will have little incentive to have much contact, so you could find that all you get is a phone call in three to six months asking how you are.


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:Tigger2012:

 

From what you've written so far, I'm guessing that you weren't mandated to the work programme with Shaw Trust prior to your claim for employment n support and subsequent work capability assessment. If I've guessed correctly, you've been erroneously referred to the work programme as a jobseeker.

 

Jobcentreplus policy is that claimants of ESA or JSA aren't referred to the work programme pending the outcome of an appeal against a determination about limited capability for work. Which the disability employment adviser should have known.

 

https://www.whatdotheyknow.com/request/work_programme_guidance#incoming-413255

(Paragraph 48 of the 2nd attachment)

 

And even if the referral was valid, Shaw Trust shouldn't be asking you about jobseekers agreements or activity, cos as an employment n support claimant you can't be mandated to search for a job or undertake work experience.

 

The recommended interval before reassessment will be stated on the ESA85/85A report of your Atos assessment, which is available on request from your benefit delivery centre. Claimants with a recommendation of eighteen or twenty four months, can't be mandated to the work programme.

 

If I've guessed correctly, letter to your benefit delivery centre with a copy of the freedom of info response, for an explanation of why you've been referred to Shaw Trust. Best sent via recorded delivery. And copies of your letter and the freedom of info response to Shaw Trust.

 

But unfortunately, this isn't likely to get sorted before your appointment. A request for a private room may buy you a delay. A change of appointment time for a medical appointment that can't be rearranged (praps you need to see a particular doctor?) is usually considered reasonable. But unless you get written confirmation of cancellation/change, it's easier to front up than risk a sanction to your benefit and appeal number two. If you can't get out of this appointment in time, it's fine for your Mum to go with you and do the talking. Jobcentreplus have recently confirmed that claimants have a right to be accompanied to interviews by a representative.

 

http://www.whatdotheyknow.com/request/right_to_be_accompanied_at_jobce#incoming-490264

 

By definition, Jobcentreplus is a recipe for stress that you don't need, but we all have to get through as best we can. With the changed medication, and counselling, I hope you'll soon feel better able to cope.

 

Sincerely, Margaret. :panda:

 

 

 

 

 

 

 

 

 

 

 

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