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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi folks,

 

we joined a debt managemetn plan with immediate finance a couple of months back after over a year trying to directly sort things with our creditors,

 

 

I know that immediate finance have been paying £1 per month to each as agreed to keep the debt alive,

 

however my wife has rung me to say one of the catalogues has sold the debt to a debt collector who is now chasing for it, is this legal?

 

as I understand it they are not allowed to as long as you have made an effort to pay?

 

will be ringing immediate financial when I get home to see what is happening but would like some advice first, thanks

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dump that fee paying DMC

 

do it you self

 

you need to get reclaiming too!!

 

and yes they can use a dca.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No reason why they can not sell a debt on even during a dmp. A dmp is an informal agreement. You need to refer the DCA to the DMP provider.

 

As for free or paid for or DIY DMP each to their own. A good friend of mine did 12 months with a fee payer and never regretted it. She now does it all herself and has beaten off Santander in a well known case.

Any opinion I give is from personal experience .

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Have to agree with dx with out a doubt paid for DMCs are often totally useless and debtors find when the enquire of creditor how much has been paid off their debts they get a very nasty shock!!

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 6 months later...

Currently in a DMP with Immediate Financial,

 

however after reading several recent reviews, plus the fact I they have not returned my calls for two months,

 

I am looking at moving to Payplan,

 

I am after some advise regarding writing a letter to Immediate Financial to cancel the agreement

which I have been told should be straight forward as its an informal agreement,

 

but more importantly to try and get the money back that they have been payed and should be in my client account with them,

 

Thanks Purp

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I will send out an S.O.S for you. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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are you aware that ANY money HAS actually gone out to your creditors?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I know they have been paying a £1 a month to all the creditors, but that should still leave a fair amount given what we have been sending them a month, this is supposed to be in a ring fenced client account but we have never been sent an account statement despite several requests for it and promises it would be sent

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You can also send a Subject Access Request to the DMP company. It will cost you £10.00 but they should provide you with all the information they have in respect of your relationship with them. Including any accounts/statements.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 5 months later...

Morning,

 

we took out a DMP with Immediate Financial in march last year after much head banging with Natwest

who were refusing to believe anything we told them so we decided to go down the dmp route,

 

Immediate Financial were highly reccomended on various sites so we went with them,

at various times in the last year they have failed to pay the £1 a month to creditors

and we have been threatened with court and constantly harassed by various debt collectors

 

everything has been forwarded to IF as we were instructed to do,

 

having never recieved the monthly client account statements we were supposed to get and realising they had,

had enough money off us to pay one of the smaller debts

 

we have been in contact and given various excuses about why it has'nt been done,

 

finally got a client account statement off them yesterday which is showing £600 less than what should be in there

based on the monthly dd we pay to them,

 

so we are looking at doing it ourselves now as have spoken to payplan and stepchange and both were as much help as a chocolate teapot!

 

So the question is how to we go abouit recovering our money from them

and also all the paper work we have sent them so that we can track down who currently holds the debt?

 

thanks Purp

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yep dump them

 

issue an sar and demand you money back

 

they all do this

as a supposed F&F 'pot'

 

list your debts and whom you pay please

 

and have you send them all a CCA request?

 

get a copy of your credit file too

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I wouldn't worry about all the silly letters

 

the dca's will soon send more toilet paper!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi DX have only sent CCA to Westcott at the minute

as they are acting for Natwest who I have already CCA'd directly and via Triton whom they passed it to first,

 

all I keep getting is letters back saying they cannot send it without a signature

 

then go quiet for a few months and pass it to debt collector.

 

Will ask the other half who the others are with think they have all been passed on to debt collectors

 

now all of who apart from Natwests ones (shocker!) had agreed to £1 a month.

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two threads merged

 

why did you not take this action last year

when you were advised too

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx,

 

things got away from us last year due to various reasons and as the dmp seemed to have sorted themselves out

and were dealing with it all

 

as things had gone quiet and we knew the debt collectors etc were dealing with them we left it to itself,

 

unfortunately it has now all surfaced again and as we are now in a better position to look at sorting it ourselves we now intend to, thanks purp

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no bother pull our string

 

lets get you sorted

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I have sent SAR letter and

 

also letter informing them that thier services are no longer required

and that we wish a full refund to Immediate Financial and

 

I have also sent a letter to Buchanan Wells and Clark to inform them that we will be dealing with it ourselves now

and that I will forward an up to date financial statement shortly with a monthly repayment offer.

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no dca has any right to see any of your pers financial details

 

you need to list your debts

 

etc as asked before.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dx, just got credit file debts are below

 

  1. Natwest cc £3594 currently in dispute and not being paid
  2. Natwest o/d £4753 not sure who this one is currently with possibly westcott am trying to find out
  3. Barclays bank £1256 was in payment agreement with barclays but has been move to buchanan clark and wells due to default by dmp!
  4. Eon £612 now on credit meter so repaid via that
  5. Studio catalogue £1493 not sure if this is still with studio or with debt collector trying to find out

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I. CCA

2. stop paying they'll soon write

3.await chasers

4.good

5.send a CCA

 

1,3,5 would be worthy of an sar to each

 

you only need ONE SAR to Natwest

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx

 

No 1 with Natwest has now been cca'd 2 times

on each occasion they have refused to provide cca as I have not propvided a signature,

goes quiet for a few months then reappears with a new debt collector,

 

think no 2 is with westcott as they also have no1

but it seems from various letters niether they or natwest seem to know what the amount is

as we have had 3 letters off natwest in the last month stating figures from £0.00 to £4753,

 

Natwest were sent SAR via the ppi reclaim section of the DMP we were with which

got us £550 back which was paid back onto the cc

which Natwest then loaded up with interest and charges and put it back to where it was before the reclaim,

 

will get SAR letters sorted for Barclays and Studio,

 

thanks dx

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It is NWs internal policy to ask for a signature, there is no danger in doing so.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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