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disability discrimination by utility co- seething

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tried to switch my gas and electric to another supplier, who will remain nameless for the next 2 days to give them a chance to start correct things but was told that I was not wanted as a customer as I suffer from a neurodisability that prevents me from using their online system. All I required to make their services accessible was to use my meter number instead of a created password when contacting them but they refused this and suggested my carer could be the named account holder or that I should give power of attorney to a friend or relative to manage my affairs. This wasnt some front of house service person, this was their management's considered reply to a request under the EA for a "reasonable adjustment". I was absolutely seething, I am not demented or incapable, just have a brain tumour that affects my (mostly) short term memory and behaviour problems which means I interact badly with the type of idiot who seem to be running these organisations.

Anyone else had problems switching due to this kind of thing? If so just post here who it was and I will gladly tell you if the companies match up.

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This can only go one way, I feel a media storm coming on !


And then when they agree to bend over backwards to assist you, stick your two fingers up at em....Incredible..

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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I dont owe a penny but my existing supplier have been truly dreadful for the last year as their new computer system meant that bills werent sent out for 9 months and were then very wrong and the new people were slightly cheaper. One of my claims will be for loss of bargain due to currently having to stay where I am.

i was on hold for so long during the conversations the battery on my phone recording device gave out but I have enough on tape to beat them with if they decide to wipe all of the tapes and pretend it didnt happen.

I will tell you who it was after the easter hols, 2 working days is long enough for the CE to read my email and acknowledge.

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