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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Littlewoods refund issue on television ***Resolved***


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Hi,

 

 

My wife purchased a television on her Littlewoods account in November 2013. Was only turned on for the first time at the start of Jan. The thing has been terribly unreliable so far as it stands with constant crashing playing media. A couple of days ago the DVD transport failed as well. I did some googling and it turns out this Toshiba unit is substandard and this is a common problem. I'm a qualified electronics engineer and it's a combination of unresolvable software problems (this has the latest firmware) and low grade hardware (the transport). The software problem gets no attention from the manufacturer and the hardware problem is likely to occur again if it has failed in that short window.

 

 

So she phoned littlewoods and asked for a refund. They said no, we have a policy of repair, replace, refund in that order. I was passed the phone and got some narky individual on the end of it who clearly doesn't understand the difference between an unresolvable fault in the design versus a simple repair and is employed to lie to people to get them to go away. They forwarded me by phone to their repair company who have subcontracted it out to a company which from experience has been near criminal (I know someone who worked for them) so I've told them to shove it with the repair.

 

 

I am aware of SOGA. AFAIK under section 14, these goods are defective and not of merchantable quality and any repair and replacement will exhibit the same problems and she's entitled to a refund.

 

 

What's the best approach to deal with this?

 

 

I've raised a complaint on her behalf. Do I need to go the legal route i.e. threaten small claims etc via recorded delivery or do you think they'll respond to this?

 

 

Big question as well. As she's already paying for this, should we withhold payment from the company until resolved (as per credit cards when you dispute transactions, they are held for a period of time).

 

 

I personally won't poke the company with a stick, preferring amazon who actually have a returns policy and deal with this sort of stuff instantly. Unfortunately this was actually cheaper than Amazon for once as it was on a "get rid of our crappy products quick" day.

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I don't see how you can be sure another of the same set will have the same issues. Just because it's a common fault, doesn't mean it will be the same with another set. You might have to take a repair or replacement before you get to invoke that clause.

 

I am not sure on withholding payment. I wouldn't personally as it could slow getting this matter resolved.

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Well considering other people have reported feedback on Amazon (and littlewoods) reviews/feedback with the same issue, the primary issue is a software fault, the software version will be the same on both units ergo the units will behave the same. This is a typical low quality engineering job.

 

 

The DVD transport failure is a mechanical failure. The MTBF of a DVD transport is in the order of thousands of hours. It's been used for less than 10 hours in total. That suggests either:

 

 

1. I have a statistically early failure on the bell curve of failure probability. Unlikely - the probability of this is in the order of the 1 in 10000 mark. The amount of negative feedback regarding the units suggests this is not the case as well even if they shipped 1 million units (which is unlikely)

 

 

2. The unit is faulty by design and the MTBF is considerably lower. The transport SKU will be replaced with the same unit which will exhibit the same problem. These products aren't designed with fungible parts so they'll be step-locked into a certain transport and firmware level.

 

 

I'm considering the case where they think that repair is the best solution, it fails after 4 months again, they repair it again, it fails 5 months later which is outside the standard warranty (1 year) which means I have to get the big guns out to enforce the EU 2 year statutory or the 6 years fit for purpose. In that time I've had no television for approximately 4 months which means it's not fit for purpose and not of merchantable quality. Hypothetical but likely and observable in low end consumer electronics.

 

 

Note: I spent a good number of years designing and prototyping electronic equipment for the defence industry so this is an engineering assessment, not a naïve consumer one (no offense intended).

 

 

Agree with withholding payment. I will ensure she does not do that.

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Soga is to be used here. However they can give a repair or replace here. If you can prove its a manufacturer fault then you are more likely to get a full refund. Although you may have to issue a formal complaint or get trading standards involved.

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Soga is to be used here. However they can give a repair or replace here. If you can prove its a manufacturer fault then you are more likely to get a full refund. Although you may have to issue a formal complaint or get trading standards involved.

 

Thanks. I'm going to try and force a refund first as I really don't want to deal with the hassle at the moment over the space of a year or so.

 

 

In this circumstance, the catalogue company buyers imported some substandard junk which isn't fit for purpose so I'm not willing to take a repair option.

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Hi and welcome to CAG.

 

I do agree with not withholding payment as this can cause a myriad of problems down the line.

 

As you are acting for your wife, did you get her written permission first? This needs to be sent to Litlewoods at the same time as the FORMAL REJECTION. Once you have formally rejected the goods, this protects your interest if you decide to go to court.

 

In the meantime, why not let the CEO know what their minions are up to.

 

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Hi and welcome to CAG.

 

I do agree with not withholding payment as this can cause a myriad of problems down the line.

 

As you are acting for your wife, did you get her written permission first? This needs to be sent to Litlewoods at the same time as the FORMAL REJECTION. Once you have formally rejected the goods, this protects your interest if you decide to go to court.

 

In the meantime, why not let the CEO know what their minions are up to.

 

 

 

 

I'm doing the written correspondence on her behalf. On the phone she's handed over to me on agreement of the call centre monkey. All conversations have been recorded in and out of our house and the person notified (SIP hub FTW). Is there a template for a formal rejection anywhere - never written one of them (plenty of other letters)?

 

 

Thanks for the CEO's address. Will drop an email about that if I don't get anything back from the aforementioned minions.

 

 

I'm going to post the whole thing on my web site with correspondence as well in due course.

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Hi chrissmeuk

 

How did she pay for it?

 

If she paid by Credit Card and you can prove there is an inherent fault with the TV, contact your card provider to ask to do a Section 75. The card provider won't be thrilled and you will need to push them. You will need to show that there is an inherent fault with the tv, take snapshot of posts by other consumers on the same fault. Also any emails from Littlewoods once you've asked for a refund and put the inherent fault to them.

 

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

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Hi chrissmeuk

 

How did she pay for it?

 

If she paid by Credit Card and you can prove there is an inherent fault with the TV, contact your card provider to ask to do a Section 75. The card provider won't be thrilled and you will need to push them. You will need to show that there is an inherent fault with the tv, take snapshot of posts by other consumers on the same fault. Also any emails from Littlewoods once you've asked for a refund and put the inherent fault to them.

 

 

 

 

It's a credit account i.e. spread payments, interest up front (in the up front price that is). It is paid off monthly. Not sure where she stands there.

 

 

Not sure if this is covered under the CCA though

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Second paragraph down. Remember Littlewoods probably won't know what your talking about, it's finding someone in Littlewoods who does. There templates in the Which? link.

 

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases#when

 

It's a credit account i.e. spread payments, interest up front (in the up front price that is). It is paid off monthly. Not sure where she stands there.

 

 

Not sure if this is covered under the CCA though

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So update. Not a sausage so far.

 

Decided to do this in writing only as as far as I can tell the call centre staff are trained to be as evasive as possible. If this was the US, I'd expect them to be on commission for how many people they get to go away.

 

Have forwarded the complaint to:

 

Alex Baldock - Shop Direct CEO

Tony Druce - Shop Direct Head of Electrical Buying

 

Will see where I get. I've given them to 21st of May and will send out a 14 day summons warning after that.

 

If silence after that, small claims. Won a couple of small claims cases before so know the ropes :)

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Interesting. Someone just turned up at my door to collect the television to take it for "repair". I've turned them away with an instruction that the account is in dispute and that I don't want it repaired but refunded as it's not fit for purpose.

 

I've purchased another unit (Sony this time!) at the cost of £319 from Amazon.

 

Worst case this is a £207 write-off for me so not a big deal but very irritating.

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More junk back from them. Outline:

 

1. Supposedly tried to contact by telephone (no missed calls). I requested that they keep everything in writing.

 

2. Agreed to fulfil their statutory obligations under SOGA (a statement!!!)

 

3. They will contact the supplier for a collection then will replace or repair or refund in that order. (here we go again - obviously not familiar with 2 above).

 

4. If there is nothing wrong they will charge a 45.00 inspection fee.

 

Cretinous!

 

My reply is basically: No chance. Refund now. Formal rejection of goods. Quotation of SOGA S18 (fit for purpose) and 48B (6 month return window) with sarcastic comment about point 2 above. Still going to small claims if not resolved within the correct time window. Will recover any issued fees via small claims too.

 

Now they don't know my history. My nickname in the office is "the grinder". I made people at Microsoft support cry and they're not even half as helpful :)

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  • 4 weeks later...

Victory. Cash refunded and they picked it up themselves rather than the distributor. Persistent badgering and reminding of the law does the trick. Also I set a deadline after which I was going to small claims and reminded them of that every couple of days.

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Agreed, well done. Lots of people would give in when they see the amount of work that needs to be put into matters such as yours.

 

Perseverance pays. :-)

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Pleased to hear this was finally resolved :)

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