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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Now trying to prepare a statement of fact and then tackle the original HCEO visit and their fees , who left a Form 55 had no signed WPa, also, added fees which I have challenged, now followed by a second visit from second HCEO with the new controlled goods forms together with and inventory he took of limited items, added the old fees and then adding on new compliance fees and enforcement fees. They can't have it both ways surely!!!

Any news on what to say to the. judge at Hearing?

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You don't need a copy of the Wit as it will tell you very little. What you do need is a copy of all the documents for the CCJ - the essential items being the Particulars of Claim & Judgment. Were both HCEO's from the same company or different ones? Do you have a copy of the Agreement that was signed originally - you are going to have to read it to make sure you understand it. What items has he listed on his inventory - exactly as he has described them?

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You don't need a copy of the Wit as it will tell you very little. What you do need is a copy of all the documents for the CCJ - the essential items being the Particulars of Claim & Judgment. Were both HCEO's from the same company or different ones? Do you have a copy of the Agreement that was signed originally - you are going to have to read it to make sure you understand it. What items has he listed on his inventory - exactly as he has described them?

I now have a copy of the Claim and particulars, which is absolutely ridiculous.

Both HCEOs were from the same company.

I have a copy of the signed agreement which is an agreement that ended after a 75 month period in July 2013 with a fixed quarterly price, I can barely read the T&Cs on the back they are so small and smudged. Whilst it says three months notice of cancellation, we gave them 12, then 9 then 6, then 3 - also with telephone calls, names and dates and times recorded, all in writing, which they claim we never made! We can actually give them one months notice.

They then, in July 2013 issued a default notice under the CCA, seemingly instigated court proceedings and added another Invoice on for rental from 2013-2019!

The initial note that the first HCEO left contained two items which he found outside

The second HCEO entered and listed a few items, chairs, tables etc, and some stock.

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It sounds as if you have everything, your only bone of contention being that the HCEO may re-attend before your Hearing. He will only desist if told so by the Court unless you can persuade them to delay until the Hearing result is known.

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thank you PT, that's what I was counting in not happening. have written to the court asking if the hearing can be brought forward, stating my fears re the HCEO. are cause he has a controlled goods form, does that mean he can come back anytime?

 

Also, I am starting to commence a case against the claimant and the HCEO, with regards to many anomolies in the case from start to finish,

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Also, I am starting to commence a case against the claimant and the HCEO, with regards to many anomolies in the case from start to finish,

 

I would wait and see what the outcome of your Hearing is first. The HCEO is only carrying out instructions given so would doubt any action would succeed.

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I would wait and see what the outcome of your Hearing is first. The HCEO is only carrying out instructions given so would doubt any action would succeed.

 

I understand, I just want to be sure of my facts and get the judgement stayed and set aside.

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Have they given you their reasons why?

 

They say that we did know about the judgement, therefore we received the paperwork, (we only knew after the HCEO visit and our own contact to the Courts and subsequent copy of the the judgement after the event)

Also they are objecting because we have had ample time since the date of judgement which they say was done on 31 March and we are out of time.

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They say that we did know about the judgement, therefore we received the paperwork, (we only knew after the HCEO visit and our own contact to the Courts and subsequent copy of the the judgement after the event)

Also they are objecting because we have had ample time since the date of judgement which they say was done on 31 March and we are out of time.

 

 

The knowledge of the Judgment is the most important part, have they given their reasons as to how they know? For my money you have done this in a timely manner so would ignore what they say about being out of time.

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The knowledge of the Judgment is the most important part, have they given their reasons as to how they know? For my money you have done this in a timely manner so would ignore what they say about being out of time.

 

I only knew when I rang them and asked for a copy of the contract. they said that when the phone call was made we were told they had a default judgement against us and would be enforcing it. We said we hadn't seen anything.

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I only knew when I rang them and asked for a copy of the contract. they said that when the phone call was made we were told they had a default judgement against us and would be enforcing it. We said we hadn't seen anything.

 

I would take a verbal notification with a pinch of salt particularly if you had not seen anything and if that is all they are relying on then they may be clutching at straws. If they say Judgment was made on 31 March then we are only 3 weeks down the line from then, what date did you ring them? Also to my mind if Judgment was made on 31 March then they must have moved immediately to transfer it up without any opportunity to pay first - some Judges take a dim view of this.

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Do you know what I should expect, and/or say and do at the ten minute hearing next week?

 

It's usually quite an informal process whereby all parties sit round a table (a big one) the DJ at the head and you and the Claimant sit facing each other. Let the Judge start things and whatever you do don't interrupt, you will get your chance in due course. If there is anything you don't understand make a note and ask. Some Claimants get cocky and become argumentative, this will go against them or you if you do the same. At all times remain calm & courteous, the Judge is addressed as Sir or Ma'am dependent on whether they are male or female. Dress code can be casual but must be smart, but not tracksuit or shellsuit. Arrive in plenty of time as you may have to submit to a security search, also Judges Chambers may be on a different floor or a different building, when you get to the right place present yourself to the Usher so he/she knows you are there. Your Claimant or their representative may approach you - in my view this can be intimidating as they can try to get you to change your mind, just listen, be non-committal & be polite.

 

The Judge may have a list of questions or may ask you both in turn as to why or why not your application should be granted. Make sure you are fully conversant with why it should be granted and be prepared to answer questions about it. Even at the end if the Judgment goes against you thank the Judge for his/her time.

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Hearing over - rep from the Claimant there quoting all sorts of contract references and Civil Law paragraphs! Judge ruled in our favour Got the Stay, saying their claim is prepostorous and ridiculous (particularly for the advance 6 years rental)

The Claimants solicitor then asked that a revised claim be allowed, with a change in their Company name to which the DJ said they had to submit, first class, recorded delivery, special and registered post to us by 14 May 2014.

 

We then have 14 days to respond!

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