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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Mail order plants not received but signed for by unkown person

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I should be very grateful for any advice on my rights regarding a problem I have encountered today. I ordered some mail order herbs a couple of weeks ago, which I paid for by PayPal. I had an email on 8 April to say that my plants had been despatched. I was concerned that they haven't arrived yet, and contacted the retailer today. They have just informed me that the plants were apparently delivered by Yodel at 11.40 a.m. on 10 April, and were signed for by someone called John.



I was positively at home all day on 10 April, and no delivery was attempted by Yodel. I've had problems with Yodel before, as have many people that I know. There is no-one by the name of John living at my address, or at any nearby house. The retailer has said that they will go back to Yodel again to ask for more details of where my plants were delivered, but have told me that because the delivery has been signed for, even though it wasn't by me, there is nothing they can do! I assume that this is not true and wondered if the best course of action would be for me to start a dispute through PayPal? neutral.gif

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Your dispute through paypal will get you nowhere so how did you fund the paypal payment? If it was through a paypal balance you can kiss goodbye to your money and will have to rely on the goodwill of the supplier to send some more. If you paid via a credit or debit card then you can do a chargeback. Your card supplier may try and tell you that as you paid paypal that there is no entitlement to a chargeback but that is not strictly true and they should know that. I would also be writing a very strong letter to the supplier and point out that you are going to do a reclaim from the card co for non performance of a contract and that Yodel's rather limp sign for will not impress anyone else. If they want to challenge this then let them know that there are other courses of action you can take but want to give them the opportunity to make good first.

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Yodel yet again. They have history with their drivers taking items and faking signatures, or even knocking on a random house simply to get a sig. Mainly because their drivers are commission based, and the more deliveries they do, the more they get paid.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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