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    • stuff and all they can do .......they are TOTALLY powerless   and you are well used to dealing with REAL bailiffs anyway looking at your history   
    • ok Finally got home!   I'll try and keep it short however we finally got to an agreeable place   Walked over to sales as there was no more servicing could do especially as the aftersales manager quite simply said they will not be footing the bill. Spoke to the salesman, updated him and he was lost for words and had to ask me where things were left -  Requested senior management to come down - both head of business and general sales manager are off for half term.  That left the buying manager - ironically the same who purchased the car in for the dealership.  He was called downstairs but in the time that he did, he must have called the aftersales manager.   Once down, everything suddenly changed -  I was told they are now 'reaching a compromise' (I assume between the two departments) and it will be put right.  The part is being ordered, is on backorder for 2-3 weeks and once in, they will fit it. This of course means I am potentially out of my 30 day exchange/1000 mile exchange however appreciate I can drag it out if it came to rejecting it.    I got the aftersales manager to put in writing the part IS being ordered and if the part does not for whatever reason fix it, I CAN exercise the exchange regardless of how many days/miles I am out. --This was CCd to the sales manager, the service advisor and the buying manager stating he is accepting/making the decision in the absence of the two other managers.   So all in one- another wasted 5 hours there + the drive up/down but we are hopefully now at a point the final issue will be either permanently fixed or it will be the deciding factor of returning the car.  The part-ex has also gone so it's not like we could even just change back for now.   The part is scheduled to arrive pretty much the week of our due date which really messes this up in terms of transport/planning however we'll cross that bridge then - for now, I need to destress the other half who really did not need this especially with what is essentially for her the baby car    Could I ask - IF it does not fix it and we decide against the exchange - can we still reject?  If we can, what happens to the part-ex thats now gone/auctioned off?   I too believe 99% it will fix it but just curious.     Also just for anyone else taking an interest, the MMI unit that is faulty is not just the navigation but everything Audi - phone, radio, cd, sd card, service indicators, settings for the various components - its all part of the MMI brain.  And so the reason this is important that it is resolved is usually with this unit, if one part fails, it's likely the entire unit will fail.      
    • They don't have to care.  This is Britain - the biggest reaction will be some mild tutting.  The main goal now must be to keep the fear factor high whilst ensuring the pockets of the few continue to be lined.   
    • Cat 6 Marker then. Thats one of the worse you can get.  As @Andyorchsaid... You might need to go to the FOS etc to get this done. We had someone else who went all the way with Tesco and lost. Cat 6 Markers are very difficult to get removed.
    • This guide should help.   https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I arrived home today to find a hand delivered note from Equita stating someone had called to execute a liability order/distress warrant. It also states that if I fail to contact them within the next 24 hours they will have no alternative but to re-attend my home and remove goods for sale.

 

The debt is £551.01 and they have added £235 for enforcement making a total of £786.01.

 

This debt is for council tax at a previous address and I do not dispute the debt. I have already complained to my local council about the aggressive way I've been spoken to on the phone by employees of Equita. I was told that if Equita cannot get the debt from me they will hand it back to the council. This is what I expected to happen but now it seems Equita are not prepared to give up and of course they can now claim the £235 enforcement fee.

 

Any advice would be greatly appreciated as I am a single mother who works through an agency and I'm not always working.

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Dare I say pay them.

 

I don't wish to be unsympathetic. There may be others who can advise you why you shouldn't but on the face of it to me it should be paid.

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Equita are capita, who most likely run the offices for your council. You had previously been told the council would take the debt back, but this was probably an outright lie by a capita employee so they could whack on charges. It was done before these new rules, and now they pretty much have free reign to do it now.

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Dare I say pay them.

 

I don't wish to be unsympathetic. There may be others who can advise you why you shouldn't but on the face of it to me it should be paid.

Yes it should be paid but it looks like Crapquita have been unwilling to arrange a payment plan until they can max out the fees. Incidentally the fees for Compliance and Enforcement stage are more than a week at minimum wage, so loading fees onto debt for someone on low income is counter productive. However OP should pay what they can afford and stick to it.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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If they are not able to enforce it they will hand it back to the council

Not sure how these new fees will effect things

In the past when it has been handed back to the council there has been no bailiff fees just the original amount still owing

It was in my case

 

If there fees are to stand you would be best to pay the council directly that way you can pay at a rate that you can afford and the council can pass it on to them

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any advice given is based on experience and learnt from this site :-)

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I can't remember exactly but last time they came was about December when I phoned them on seeing their letter. I offered to have a payment plan but they insisted I pay at least £50 a week which I cannot afford.

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If they are not able to enforce it they will hand it back to the council

 

Given how hard it was for many bailiffs to hand back cases when only £42 for two visits was in force, I think it will be very difficult now with so much more money being

involved.

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I arrived home today to find a hand delivered note from Equita stating someone had called to execute a liability order/distress warrant. It also states that if I fail to contact them within the next 24 hours they will have no alternative but to re-attend my home and remove goods for sale.

 

The debt is £551.01 and they have added £235 for enforcement making a total of £786.01.

 

This debt is for council tax at a previous address and I do not dispute the debt. I have already complained to my local council about the aggressive way I've been spoken to on the phone by employees of Equita. I was told that if Equita cannot get the debt from me they will hand it back to the council. This is what I expected to happen but now it seems Equita are not prepared to give up and of course they can now claim the £235 enforcement fee.

 

Any advice would be greatly appreciated as I am a single mother who works through an agency and I'm not always working.

 

Before the enforcement stage is the compliance stage. This means you should have received a letter giving you 7 clear days either to settle the debt or make arrangements for it to be settled. Did you receive this letter?

 

If you did and ignored it (even if only because you were too scared to reply) then you have little option but to pay. HCEO's still do repayment plans don't they?

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Before the enforcement stage is the compliance stage. This means you should have received a letter giving you 7 clear days either to settle the debt or make arrangements for it to be settled. Did you receive this letter? The Compliance Stage was taken to be from previous visits prior to April 6, as no arrangement in place they can move straight to Enforcement Stage without further letter. It appears to be an anomaly of the Transitional arrangements.

If you did and ignored it (even if only because you were too scared to reply) then you have little option but to pay. HCEO's still do repayment plans don't they? This is for Council Tax & anyway Equita aren't HCEO's.

 

PT

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