Jump to content
  • Tweets

  • Posts

    • In August 2018, I took out a 2 year contract with Virgin-pay monthly with handset included and payment by DD.   Everything went fine until February 2020 when a new second DD appeared for £6 with a number that I did not recognize-as it was clearly a mistake, Virgin refunded the £6, I cancelled the DD.   In March 2020 the DD amount had been added onto my main account as a second line with handset. There were now also details of a loan in the amount of £204 for purchase of the handset. I asked for details of this handset-what type it was, where it had been sold, any evidence that I had purchased it, any documents with my signature on. Virgin's reply was that 'I had bought it at my local store'(they couldn't specify which one) and that the fact I had a handset(I have not received anything) was proof that I had signed to this.   In April I put in a SAR request for any documents showing that I was responsible for this. It took until June for a reply(I was generous with them because of the coronavirus) when files were sent, but there was no password included to actually access the files.  Repeated requests for it got nowhere and in August the contract terminated and I moved to 3. However, Virgin still had me registered as a customer on a second line and are attempting to take money out via DD which is now showing as a failed payment. They also have a default on my credit report for the £204.   I repeatedly requested the password but this was not supplied, Virgin stating that they had fulfilled the SAR by sending the files, whether or not they could actually be accessed.    Finally on 29/9 I was promised the password would be sent to me by text message within 3-5 working days. When that didn't arrive, I was told once again that they had fulfilled the SAR and that if I kept asking for the password, the SAR would be rejected as 'repetitive demands'. Then I was told they would supply the password, but it would take up to 30 days.    Today I have been told that my SAR has been rejected(no reason given) and that they only have to supply data from the last 3 months.    I am desperate to get this removed from my credit file, Virgin have provided no evidence, refusing SAR requests(sent by email and mail) and are now in breach of GDPR for failing to provide the data in a timely manner.   Any help on what my next step is to proceed will  be muchly appreciated!     
    • Even Bernard Jenkin of all people is saying that Dido should go, that was quite a surprise this morning in the Guardian.
    • Over 832k signatures on End child food poverty - no child should be going hungry Gov petition   https://petition.parliament.uk/petitions/554276
    • Send the SAR again registered post they have to reply. If they don't a Solicitor's letter will be the quickest way to remedy that. Glad you got the apology letter, keep safe with your Swift paperwork. A Solicitor will be able to point you in the right direction during this process of how best you can tackle Swift. Please come back to update.
    • hi.  i think they will be able to say manifest error that the markets stipulated some interest payment.  but the amount depends on central banks / libor rate ect and the amount of currency held and the length of time held. but they have deducted far too much so i am just wandering what sort of breaches i could write in the poc   thank you
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 2383 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I arrived home today to find a hand delivered note from Equita stating someone had called to execute a liability order/distress warrant. It also states that if I fail to contact them within the next 24 hours they will have no alternative but to re-attend my home and remove goods for sale.

 

The debt is £551.01 and they have added £235 for enforcement making a total of £786.01.

 

This debt is for council tax at a previous address and I do not dispute the debt. I have already complained to my local council about the aggressive way I've been spoken to on the phone by employees of Equita. I was told that if Equita cannot get the debt from me they will hand it back to the council. This is what I expected to happen but now it seems Equita are not prepared to give up and of course they can now claim the £235 enforcement fee.

 

Any advice would be greatly appreciated as I am a single mother who works through an agency and I'm not always working.

Link to post
Share on other sites

Dare I say pay them.

 

I don't wish to be unsympathetic. There may be others who can advise you why you shouldn't but on the face of it to me it should be paid.

Link to post
Share on other sites

Equita are capita, who most likely run the offices for your council. You had previously been told the council would take the debt back, but this was probably an outright lie by a capita employee so they could whack on charges. It was done before these new rules, and now they pretty much have free reign to do it now.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites
Dare I say pay them.

 

I don't wish to be unsympathetic. There may be others who can advise you why you shouldn't but on the face of it to me it should be paid.

Yes it should be paid but it looks like Crapquita have been unwilling to arrange a payment plan until they can max out the fees. Incidentally the fees for Compliance and Enforcement stage are more than a week at minimum wage, so loading fees onto debt for someone on low income is counter productive. However OP should pay what they can afford and stick to it.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

If they are not able to enforce it they will hand it back to the council

Not sure how these new fees will effect things

In the past when it has been handed back to the council there has been no bailiff fees just the original amount still owing

It was in my case

 

If there fees are to stand you would be best to pay the council directly that way you can pay at a rate that you can afford and the council can pass it on to them

  • Confused 1

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

Link to post
Share on other sites

I can't remember exactly but last time they came was about December when I phoned them on seeing their letter. I offered to have a payment plan but they insisted I pay at least £50 a week which I cannot afford.

Link to post
Share on other sites
If they are not able to enforce it they will hand it back to the council

 

Given how hard it was for many bailiffs to hand back cases when only £42 for two visits was in force, I think it will be very difficult now with so much more money being

involved.

Link to post
Share on other sites
I arrived home today to find a hand delivered note from Equita stating someone had called to execute a liability order/distress warrant. It also states that if I fail to contact them within the next 24 hours they will have no alternative but to re-attend my home and remove goods for sale.

 

The debt is £551.01 and they have added £235 for enforcement making a total of £786.01.

 

This debt is for council tax at a previous address and I do not dispute the debt. I have already complained to my local council about the aggressive way I've been spoken to on the phone by employees of Equita. I was told that if Equita cannot get the debt from me they will hand it back to the council. This is what I expected to happen but now it seems Equita are not prepared to give up and of course they can now claim the £235 enforcement fee.

 

Any advice would be greatly appreciated as I am a single mother who works through an agency and I'm not always working.

 

Before the enforcement stage is the compliance stage. This means you should have received a letter giving you 7 clear days either to settle the debt or make arrangements for it to be settled. Did you receive this letter?

 

If you did and ignored it (even if only because you were too scared to reply) then you have little option but to pay. HCEO's still do repayment plans don't they?

Link to post
Share on other sites
Before the enforcement stage is the compliance stage. This means you should have received a letter giving you 7 clear days either to settle the debt or make arrangements for it to be settled. Did you receive this letter? The Compliance Stage was taken to be from previous visits prior to April 6, as no arrangement in place they can move straight to Enforcement Stage without further letter. It appears to be an anomaly of the Transitional arrangements.

If you did and ignored it (even if only because you were too scared to reply) then you have little option but to pay. HCEO's still do repayment plans don't they? This is for Council Tax & anyway Equita aren't HCEO's.

 

PT

Please consider making a small donation to help keep this site running

 

[sIGPIC][/sIGPIC]

 

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...