Co-op Current account/Personal Loan merged upon default.

[Tim-S]

When this overdraft was created, did Coop then apply loads of interest and fees ? If so, there may be some merit in making a complaint to Coop, with a view to taking it to the FOS. The advantage is that whilst any complaint is ongoing with the FOS, debt collection has to be put on hold. May give you some extra time of peace and may put Lowell off from wanting to take this any further in the future.

Around £200. It was closed some months afterwards.

 

 

"It MAY rain tomorrow" Tim, !!

My thoughts exactly

[unclebulgaria67]

The main reason for complaining is to drag this into the long grass, so having a period of quiet, without debt collection.

 

£200 of charges/interest due to the set off applied by Coop, plus any interest that has been added since. So could be £300+ within the debt currently being chased.

 

If this went to the FOS, they could be looking into this for 6 months +. Some complaints can go on for 2 years, if the position is not clear.

[Tim-S]

The main reason for complaining is to drag this into the long grass, so having a period of quiet, without debt collection.

 

£200 of charges/interest due to the set off applied by Coop, plus any interest that has been added since. So could be £300+ within the debt currently being chased.

 

If this went to the FOS, they could be looking into this for 6 months +. Some complaints can go on for 2 years, if the position is not clear.

I have a statement of charges from when the account was opened to close. It's £500.

That was included in the SAR.

 

But if I'm claimed said money, won't that cause problems?

[unclebulgaria67]

I have a statement of charges from when the account was opened to close. It's £500.

That was included in the SAR.

 

But if I'm claimed said money, won't that cause problems?

 

Not really, as you are not admitting to the debt, just complaining about the process, which caused additional sums to be added.

 

I thought that if there was a set off situation, that the banks concerned could not add these charges to the overdraft, as it was their decision to do this and was not caused by your actions on the bank account.

 

You won't get the money back, as it will be taken off the debt.

 

It is your choice, but if complaining to Coop/FOS gave you a period of peace with no debt collection and in the end there was a chance that the debt would be reduced, it could be worth spending a little time sending the complaint off. Also if the debt was coming up to being statute barred, the complaint process might take it over the 6 years, making the debt unenforceable.

[Tim-S]

The letter is written, short and sweet.

 

I ve read the letter a few times over, and each time i spot something new.

 

"The above balance relates to a loan account that you held with the Co-operative Bank".

Funny that.....The co-op paid the loan with the current account. So the loan account is settled. That i have proof of.

[BRIGADIER2JCS]

The letter is written, short and sweet.

 

I ve read the letter a few times over, and each time i spot something new.

 

"The above balance relates to a loan account that you held with the Co-operative Bank".

Funny that.....The co-op paid the loan with the current account. So the loan account is settled. That i have proof of.

Well done stick to your guns.

[Tim-S]

A question I do have.

 

The agreement Lowell provided, that was settled, shows PPI in excess of £300. Anything I can do with that?

[ericsbrother]

claim the PPI pluse interest back from the original company. If they made a boo-boo when selling this on that is not your worry.

[Tim-S]

claim the PPI pluse interest back from the original company. If they made a boo-boo when selling this on that is not your worry.

The PPI on the credit agreement Lowell sent me was for a settled loan some 9 years ago.

 

When I SAR'd the original company, they didn't send me this agreement, and now I can see why.

Lowell in their infinite wisdom sent me the wing agreement for a loan that was settled.

But it shows PPI. May look into making a claim for this.

[2Grumpy]

You can still reclaim the PPI because although it was taken 9+ years ago, you only recently found out about it & the possibility of reclaiming it

 

All that it changes is the amount of interest that they will pay on it (9 years worth)

 

CoOp are very naughty offsetting the full amount of the loan into an overdraft - they shouldn't have done more than the credit balance, otherwise they are forcing you to take credit to pay off a credit agreement! However it does take the wind out of Lowell's sails.

 

It will definitely be worth looking at reclaiming any charges incurred because of CoOp's dumping the loan into the overdraft

[Tim-S]

I sent the letter on Monday first class recorded. Just checked the tracking number and it's still being processed through the network.

 

The last one I sent to Lowell was the same but was received.

 

Thoughts on that then?

[BRIGADIER2JCS]

I sent the letter on Monday first class recorded. Just checked the tracking number and it's still being processed through the network.

 

The last one I sent to Lowell was the same but was received.

 

Thoughts on that then?

Is that not being processed through the RM network?

[Tim-S]

Is that not being processed through the RM network?

The other one I have is the same 3 months later. Although Lowell have got it.

[sameagle]

It often means that it has been delivered, but the postman couldn't be bothered to get a signature.

 

Alternatively, it could have been slung through another letterbox, because he/she couldn't be bothered to walk up the stairs, round to the door, or it could have been raining.

 

All part of the privatised Royal Mail!

 

Sam

[BRIGADIER2JCS]

It often means that it has been delivered, but the postman couldn't be bothered to get a signature.

 

Alternatively, it could have been slung through another letterbox, because he/she couldn't be bothered to walk up the stairs, round to the door, or it could have been raining.

 

All part of the privatised Royal Mail!

 

Sam

 

 

 

If it's been addressed to a Lowell PO Box number it will not have been signed for, always use the Ellingington House, 9 Savannah Way, Leeds Valley Park, Leeds LS10 1AB. it will get signed for.

[unclebulgaria67]

It often means that it has been delivered, but the postman couldn't be bothered to get a signature.

 

Alternatively, it could have been slung through another letterbox, because he/she couldn't be bothered to walk up the stairs, round to the door, or it could have been raining.

 

All part of the privatised Royal Mail!

 

Sam

 

My experience with a large company dealing with recorded letters is that they don't give the RM delivery person the receipt of delivery the same day, just because of the volume of letters received. I don't know whether it has changed and RM come with a sheet containing all the details of letters received, which is just signed. If it has not changed, there may be a delay in Lowell giving back receipt of delivery to RM and it then being entered onto the RM tracking system.

 

A large company will receive hundreds of recorded items on a daily basis and Lowell given what they do will I suspect receive a large volume.

[Tim-S]

Generally how long does it take for Lowell's to remove a default?

[BRIGADIER2JCS]

Generally how long does it take for Lowell's to remove a default?

It will depend on their normal scheme of up dating CRA file, so maybe up to a month.

[Tim-S]

So Lowell replied today. Reply from the customer relations team.

 

They are in receipt of my letter addressed to Ms. De Tute, and they refer me back to their previous letter.

 

They said they only agreed to close one account. They made a mistake on the 30 day suspended collection deadline, and they said if I have more evidence to give them they will reconsider basically.

 

It's now been reported to the FOS. They've had 16+ weeks to resolve my complaint. They have failed. So they are sending me out a complaints form, and want letters Lowell have sent me.

[unclebulgaria67]

So Lowell replied today. Reply from the customer relations team.

 

They are in receipt of my letter addressed to Ms. De Tute, and they refer me back to their previous letter.

 

They said they only agreed to close one account. They made a mistake on the 30 day suspended collection deadline, and they said if I have more evidence to give them they will reconsider basically.

 

It's now been reported to the FOS. They've had 16+ weeks to resolve my complaint. They have failed. So they are sending me out a complaints form, and want letters Lowell have sent me.

 

The complaint form is on the FOS website for you to print off. You might as well bang in the complaint to the FOS with copies of Lowell letters. BUT when you make the complaint to the FOS, you must make it VERY Clear what you are complaining about. The FOS get so many complaints, they will try to weed out as many as possible at the first stage.

[Tim-S]

The complaint form is on the FOS website for you to print off. You might as well bang in the complaint to the FOS with copies of Lowell letters. BUT when you make the complaint to the FOS, you must make it VERY Clear what you are complaining about. The FOS get so many complaints, they will try to weed out as many as possible at the first stage.

I have lots to tell them and show them.

Do I tell them everything that is wrong?

[Tim-S]

Quick update!

 

Said default has been removed from the credit score

 

However i'm still battling with the larger one. Its now with the FOS, i have spoken with an adjudicator last week and this week. I have argued and argued and finally got my point across. I have had to shout at the top of my lungs (figuratively speaking) to make the FOS see that Lowell are illegally trying to enforce a debt with a 10 year old credit agreement that was cleared some 8 years ago. Finally my point is across, and now the FOS are awaiting a response from the Co-op bank by the 11th December. So, we shall see.

[Tim-S]

Just come off the phone to the FOS. It seems as though the co-op have provided extensive evidence. I have asked for the findings to be provided to me in writing. No mention of a credit agreement for the loan. And a current account has no credit agreement.

 

I think I am almost out of moves here?

[Tim-S]

Looking for advice here:

 

I have received the letter from the FOS. Question i do have is: Will this info be shared with Lowell?

 

Couple of key parts in the letter:

 

As discussed, Lowell has told us that the debt is for a current account that you had with the co-op, and not a loan. You have told me that you did have a current account with the co-op a long time ago.

 

The co-op also provided the FOS with a timeline of events. The last couple may point to the debt becoming SB this year, unless what is in red above will reset the clock?

 

April 2009: You advised the co-op that you were instructing Paypal instead of Chase Saunders to act on your behalf.

 

October 2009: The co-op didn't receive an income and expenditure form from Payplan and sent you a letter giving notice of your account being terminated.

[fkofilee]

Ouch written acknowledgment... This is a toughie here. If there has been written acknowledgement then it COULD restart the SB clock.

 

I'm not sure... Check with the FOS, ask them not to send this letter to LOWELL...