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    • Your best route is through the compaints team for non-barclays customers.  The link is here: https://www.barclays.co.uk/help/contact-us/complaints/Non-Barclays-customer/   It has the details for all of their contact methods - no email address though.        
    • No need to reply to their letter, nothing is going to happen very quickly here, just keep an eye out for anything else they might send. HMRC are weird like that, you might not receive another reminder letter for a week or a year, who knows. At the moment don't speak to anybody by phone, they are like a cheap box of chocolates at the call centre, mostly nasty but occasionally you find a really nice one. Not worth the risk!   Once you receive the SAR you will probably be able to see if it looks right, what they have down as your earnings, have a good look through, and see if you have grounds to appeal. For example if they had you down at £40k per year income in 2008, and I wouldn't be surprised.    Run anything else you receive from them past this thread.
    • Direction Hearings are not really the place to request that kind of Order and of course any Order must be backed up by an application and statement as to why you seek the order.   Bide your time I would assume his tether is now running short....and any further none compliance will signify the end is nigh for this claimant. 
    • Supplemental Witness statements must be filed and served not less than 3 days pre hearing.   Andy
    • Thanks, Boris. I want Barclays to stop sending me e-mails which are obviously meant for someone else (I have never had an account with them). I have repeatedly reported this to their security department but they say they cannot communicate with Barclays to put a stop to this.They state that their calls centres have long waits. I found an e-mail for CEO of customer services, but it doesn't work.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Harrington Brooks Help / advice needed - £27k debt

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  • 3 months later...

Hi, it took me a bit longer than expected to get round to this due to illness and work issues but I finally got all letters sent after Christmas. I have had 2 responses so far to 2 of the CCA requests


1st: Apex Credit Management (Mint Card) - basically says they are no longer acting on behalf of RBS Group and to contact them directly, they also sent back my Postal Order which I made out to them - is this now useless? And should I just send off a new letter straight to RBS ?


2nd: Welcome Finance - This is a bit more interesting. They have sent me a copy of my credit agreement and stated they have requested a Statement of Account which will be posted separately and to call Michael Brown (Branch manager) if I wish to discuss further. I'm not sure what I should be looking for on the Credit Agreement however I notice both boxes for Personal Accident Plan and PPI have been ticked with my signature below the ticks look obviously computer generated and are not in the same thickness as my writing or how I would even do a tick but how can I prove that. Shall I scan it and attach?

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did you send that sar to Harrington brooks too?



if not get it done.



as for apex stop paying them

they've pocketed you money

that's why they are running away.



prob split it 50/50 with Harrington brooks.



cash cowed blind from day one.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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