Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Another reclaiming OSC thread (sorry)


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3698 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

Im finding it hard to follow the existing threads so i thought it easier to create my own.

 

Ive been with BH for several years now and on every contract i was told i had to have OSC.

 

Have people been successful in reclaiming?

 

What are my first steps? i keep seeing the word SAR floating about ... do i need one of these, i dont have all my original paperwork.

 

Thanks for your help

 

oh also,

 

I finished paying for a tv last november, it had been in for repair whilst being paid for and a few weeks after i had finished paying for it the fault reoccured, so i took out the extended cover for the tv with brighthouse and booked it in for repair. This was in november and they left me with a tv that i have to say i am in love with lol, anyways can i just keep this one now since its been quite a few months :p

Edited by Sezzle
Link to post
Share on other sites

Guest Ann-Marie at BrightHouse

Good Afternoon Sezzle

 

Thank you for your enquiry.

 

If you would like a SAR (Subject Access Request) please send a £10.00 postal order to the below address and we will provide you all information within 40 days on receiving the request.

 

BrightHouse Customer Relations

5 Hercules Way

Leavesden Park

Watford

Hertfordshire

WD25 7GS

 

If you need any further assistance, please do not hesitate to give me a call on 0800 526069.

 

Kind Regards

 

Ann-Marie

Web Relations Team

Link to post
Share on other sites

Hi all,

Im finding it hard to follow the existing threads so i thought it easier to create my own.

 

Ive been with BH for several years now and on every contract i was told i had to have OSC.

 

Have people been successful in reclaiming?

 

What are my first steps? i keep seeing the word SAR floating about ... do i need one of these, i dont have all my original paperwork.

 

Thanks for your help

 

oh also,

 

I finished paying for a tv last november, it had been in for repair whilst being paid for and a few weeks after i had finished paying for it the fault reoccured, so i took out the extended cover for the tv with brighthouse and booked it in for repair. This was in november and they left me with a tv that i have to say i am in love with lol, anyways can i just keep this one now since its been quite a few months :p

 

 

There have been case's where a refund has been given! for OSC & DLC but they put something like gagging order on them! to stop them coming on here and telling everyone!

 

so get your SAR sent of, and then get reclaiming once you get it back.

Link to post
Share on other sites

Everybody on here knows Brighthouse have been mugging people off with this OSC nonsense for years so a gagging order would achieve nothing.

 

I know what you are saying ashmk! but thats what they do to the ones they refund! why do you think there have been so many put in for a refund, and they never come back on here to give an update, as BH put a Gagging order on them.

 

 

why you think BH never go to court Reg Refunds for OSC & DLC, cos if they lost the case and i'm 99.99% sure they would , it would open the flood gates! for over 200,000 that are on there books, and something like that could put them under!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...