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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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This seems the best thread for posting this, forgive me if i am mistaken.

http://www.radiotimes.com/episode/cvd95p/parking-mad--series-1---episode-1

Bailiff Debbie joins a roadside operation with the police during which she may have to confiscate a van

How this will fit with new regulations I have not yet considered.

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EXCELLENT programme !!!

 

Very worrying indeed to see CONFIRMATION that the bailiff and police "Roadside Operation" are certainly NOT 'multi agency' operations (ie: bailiffs, public carriage office, DVLA, Immigration dept etc. Instead, it was just ONE bailiff and 4 Police Officers and the police could be seen STOPPING the vehicles. Can't wait to see next week....

 

PS: I was pleased that the public got to see how PATAS actually works. I hope that motorists will now be encouraged to appeal PCN's that are in dispute.

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I didn't once see a driver ask the police why they had been stopped, surely it cannot be legal for the police to intervene in order to collect outstanding debts

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I didn't once see a driver ask the police why they had been stopped, surely it cannot be legal for the police to intervene in order to collect outstanding debts

 

Once it is established that there is no reason for the Police to stop the vehicle, they can just drive on. They don't have to speak to the bailiff.

 

It is just with the Police there, people think they have to speak to the bailiff. The warrant the bailiff has does not allow the bailiff to stop a vehilcle on a public highway and to seize it straight away.

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Perhaps the footage showing the stops can be used to show Eric Pickles that the action is unlawful.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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The responses from the police that can be viewed by the link provided underline the relevance of HHJ Cryan's remark to a bailiff he was cross examining over such joint operations - 'Some people might be sceptical about whether what you are describing to me is the real world or not'.

It really was trite and utterly unconvincing reaction from an organisation which clearly has no idea about the fact that it is illegal for the police to be anywhere near a civil matter.

Section 163 only allows a police officer to stop a car. It does not allow him to detain the occupants for any civil reason.

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everyone involved and stopped in the roadside operation should download the Police Complaints Commission form and send it off , there is no way the Police should have been involved in this and the people stopped should claim compensation from the Force involved

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everyone involved and stopped in the roadside operation should download the Police Complaints Commission form and send it off , there is no way the Police should have been involved in this and the people stopped should claim compensation from the Force involved

So there would be nothing to stop the driver driving away then once the police officer had walked away and the bailiff approached..

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I caught up with this on I-player why are the Police stopping vehicles for the EA? what is the law regarding this?

 

 

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i was under the impression that the police have to have resonable cause to pull a vechile over (Might be wrong)

 

The legality or lawfulness of the pull if the sole reason is a CIVIL debt is dubious at best.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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did you here her tell the bloke if he cant pay they would go and remove his mothers goods

The bailiff could well regret saying that on camera somewhere down the line hopefully, I think the content needs highlighting for the benefit of Eric Pickles.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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So there would be nothing to stop the driver driving away then once the police officer had walked away and the bailiff approached..

 

spot on? (once any police checks are clear, which would be the only reason for the pol pulling someone over! ie not re a civil matter!)

IMO

:-):rant:

 

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did you here her tell the bloke if he cant pay they would go and remove his mothers goods

 

Yes I heard her say that - unbelievable !

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Yes I heard her say that - unbelievable !

 

Hopefully that will come back and bite her.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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She had a point though, if people paid their fines in the first place, they wouldn't be as bad as they were.

 

Yes the old bloke was right to appeal, but many of those cases could have easily been people not giving two hoots about where or how they park and they got a fine for doing so.

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She had a point though, if people paid their fines in the first place, they wouldn't be as bad as they were.

 

Yes the old bloke was right to appeal, but many of those cases could have easily been people not giving two hoots about where or how they park and they got a fine for doing so.

 

Given the proportion of appeals that are successful, it seems that many people are wrongly penalised by local authorities not giving two hoots about issuing tickets correctly.

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She had a point though, if people paid their fines in the first place, they wouldn't be as bad as they were.

 

Yes the old bloke was right to appeal, but many of those cases could have easily been people not giving two hoots about where or how they park and they got a fine for doing so.

 

To be pedantic, they are not criminal fines they are Penalty Charge Notices, many by CCTV for dubious reasons, like the ones where people are not parked per se, they are in a traffic queue, but the camera goes ding and the PCN is issued.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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