brighthouse osc reclaiming idiot proof guide please

[bluegirl83]

Hi

i have 2 items with brighthouse that cost 18.40 a week

(including osc which after reading this forum i understand i didnt have to take out despite them insisting on it)

 

the account should have been paid on saturday just gone

but due to unforeseen circumstances i am unable to make a payment until next tuesday

which will make it 2 weeks in arrears the following saturday. I

 

have had a shop manager on my doorstep today telling me that if i dont pay by 12pm tomorrow (thursday 17th jan)

that they will be taking my goods.

 

in my contract it states in the repossession part

if you do not keep your side of the agreement but you have paid at least one third

of the total amount payable under this agreement,

that is 438.88 we may not take back the goods against your wished unless we get a court order

 

i have paid this amount and more.

 

when i said this to the manager he told me that because it was worded "may not"

instead of "can not" then he could take the goods with out a court order.

 

am i right in thinking this is a load of tosh?

 

i have told him the date i can pay it

but hes being very arrogant about it

and id like to know my rights in this as it all seems a bit wrong.

 

Ive not received any letters or a default notice in writing only him phoning me

but i missed his call and him on my doorstep.

 

when he undoubtedly turns up to try and collect the goods

 

do i have to let him into the property?

 

thanks in advance

[dx100uk]

nope you don't!!

 

an even IF you've NOT paid 1/3rd you STILL don't have to let them in!!

 

they are NOT BAILIFFS

 

and have

 

NO SUCH BAILIFF POWERS.

 

I suggest you get a reclaim running for the OSC.

 

its also worthy of note

 

that their are NO RULES WHATSOEVER

concerning HP agreements that you need anti theft or Damage insurance

so DLC is questionable too!!

 

dx

[i hate bailiffs]

Bright house at it again you now know what sort of company you are dealing with

When the muppet turns up tell him to leave and do one

He has no right to be on your property

No right to intimidate you

Contact the police if he refuses to leave

As soon as you can rid your life of bright house the better

[bluegirl83]

Thanks for the replies. I thought that was the case but wanted to confirm it. currently trying to get the kids ready for school but later on i will be drafting a couple of letters to claim back osc etc. is there a resource part of this site or anywhere else i can get a sample or template letter from?

 

thanks

[Guest Ann-Marie at BrightHouse]

Good Morning bluegirl83

 

At BrightHouse we don’t employ bailiffs. We always try to contact customers in writing and by telephone to discuss any resolutions. However, if we are unable to make contact with a customer, one of our employees may arrange a home visit to discuss the customer’s circumstances and agree on a course of action to help get things back on track.

 

If your BrightHouse account is in arrears, we’ll listen to your individual circumstances and then agree on the best course of action that helps you get back on track.

To contact our customer relations team either phone us on 0800 526 069 or email [email protected].

 

As ever, please keep the thread updated with any progress

 

Ann-Marie

Web Relations Team

[i hate bailiffs]

No one needs to ever discuss things on there doorstep

Rather than fudge over the issue

Bright house staff need training,

there lies are wrong

intimidation on the doorstep is also wrong

[fkofilee]

When you get back from school, come back on here and we will help you as best we can...

Most of Brighthouses members are now claiming back these "Optional" add ons.

[bluegirl83]

Hi

 

Ann Marie I have tried discussing it with the manager but he is adamant he will be removing the goods and is unwilling to wait til Tuesday for a payment. According to him they only allow you to be 5 days late before recovering goods. To be honest I'd prefer not to deal with him at all as his rudeness and arrogance is astounding.

 

To the poster who offered help with claiming back osc etc(sorry I can't see your name as I'm on my phone) I have checked my contract and on one item I'm paying £3.55 a week osc and £1.95 dlc on the other item it is £1.50 osc as that's on a statement but I can't find the contract for that item to see how much dlc is.

 

As I understand now osc is optional but what about dlc? I was told I had to have both as I don't have home insurance. I have been paying both since June 2012 if I didn't need any of these can I claim back up to that date?

[fkofilee]

How long have you been with Brighthouse?

Their managers have no right to just turn up on your doorstep and you can withdraw their right of attendance and get them removed with police force If they refuse.

 

Also as well it might be worth Sending a SAR to Brighthouse head office

[Guest Ann-Marie at BrightHouse]

Hi bluegirl83,

 

I am sorry to hear that you are not receiving the support from the store and I will be more than happy to investigate this for you and do all I can to help you get your account back on track.

 

Please drop me an email and I will give you a call straight back so we can look to resolve this today for you.

 

Kind Regards

 

Ann-Marie

[bluegirl83]

I've been with them since the beginning of July 2012 so about 18 months now.

 

How do I email you Ann Marie? I'm new to this site.

[fkofilee]

Bluegirl.. Have your witts about you when speaking to them...

I know Ann Marie will do her best to help, but some of their "Options" will push you further down the path... Just be careful

[Guest Ann-Marie at BrightHouse]

Hi,

 

Just send your email to [email protected] and I will pick it up straight away

 

Kind Regards

 

Ann-Marie

[bluegirl83]

Oh I will have my wits about me, I've been flicking through some of the threads on here and have learnt an awful lot about them.

 

Ann Marie what info should I put in the email?

[renegadeimp]

Ann Marie. This seems to be basic business practice for brighthouse. How about retraining management or replacing them.

 

You can say or justify it how you like. You know as well as we do that this is normal behaviour for your store staff, and dare I say it, your senior management turn a blind eye to it because it makes money.

[i hate bailiffs]

You have been speaking with the manager and he is spinning you lie after lie they can turn up but you can tell them to leave

They will not be taking goods back there is no right of entry for them

They have no right to be on your property

Sadly it seams this is normal behaviour from bright house

 

How anyone could have any faith in a "manager" to move things forwards when they have been treated this way

[Guest Ann-Marie at BrightHouse]

Hi bluegirl83,

 

All I need is the name, address and date of birth for the main account holder and preferably a contact number so I can call you.

 

I have the details of your complaint however if there is any more information that you feel maybe relevant, please include this as well.

 

Kind Regards

 

Ann-Marie

[bluegirl83]

Hi Ann Marie I've just sent you an email now.

[renegadeimp]

Make sure you dont fall for any of their tricks. if you are unsure, let us know here and we can advise.

[bluegirl83]

Bit of an update. Manager just phoned. I explained that I'm willing to pay but can't until Tuesday. He's put a note on my account stating that I will go in Tuesday and to leave me until then. There was a huge difference in his attitude from yesterday.

 

Now just need to sort out osc etc

[renegadeimp]

What does he mean "leave you until then"? He'd better leave you alone full stop. Get that doorstep collectors letter off to BH asap.

[fkofilee]

Yeah... It's not right that the manager is being like this to you... But this is what happens with these stores.

 

You can claim both DLC and OSC back... Not just the OSC you know

[marcus6]

Never ever let anyone from BH in your home! tell him or anyone from BH to go away! they have no right coming to your home.....

[bluegirl83]

I will never let anyone in my house from BH now i know my rights. received a lot of helpful advice on here and as soon as kids are in bed i will be writing some letters. i have been told to request a SAR. what is this?

[i hate bailiffs]

Click on SAR MAKE SURE YOU SEND THE £10 fee

You will get all the statements and info they hold on you

Including what you have paid for insurance that you will claim back