round of applause Excel bailiffs

[hallowitch]

We don't get many bad posts on here about Excel maybe this is why

 

 

 

 

I recently found out that a close family member(single parent) has a magistrate court fine now with excel

 

 

the bailiff has been in there home and done a levy the fine has been getting paid every month however depending on what day on the month the pay day lands on payments are sometimes a few days late

 

 

If the payment is going to be late I advised to phone and tell them exactly what day they would be paying (even if its the next day)

 

 

relative is off work with stress and doesn't have this months payment (due last week)

 

 

they phoned them today and explained that they could not make the payment because they were off work with stress they were very polite and helpful and gave them an e- mail address to send a copy of there sick note

 

 

E-mail was sent immediately with an offer of reduced payments until they return to work

anyway me being me decided I would pay this months payment (sleep easer in my bed knowing its paid)

 

 

so phone call No 2 explained been on the phone 10 min ago e-mail sent but Hallowitch want to make this months payment for me

lady on phone goes away comes back yes we have your e-mail Hallowitch doesn't have to make a payment we will be in touch with you (made payment anyway )

 

 

 

 

WELL DONE EXCEL AND THE REST TAKE NOTE THATS THE WAY IT SHOULD BE DONE

[brassnecked]

Now that is excellent, an Enforcement company looking at welfare and vulnerability.

[Conniff]

I love it when someone cracks a funny

[tomtubby]

Well done to Excel and in fact, only about two hours ago JBW Group also confirmed that enforcement has immediately CEASED regarding a debtor who is 'vulnerable' and the same has happened with Collectica Ltd. Marston Group also agreed a 'stay' on a PCN debt for 10 days awaiting proof of vulnerability.

 

The most important point to consider is that communicating with the enforcement company is VITAL.

 

Long may this continue.......

[Conniff]

I would say the applause should be for the BBC not the companies.

[tomtubby]

We have to remember that we are currently in a 'honeymoon and 'post Panorama period' regarding the new regulations but it is nonetheless welcome to see that there are 'some' companies whose Welfare Dept's are working as they should do.

 

I would emphasis that communicating with the enforcement agent at an early stage is vital in order to avoid a personal EA visit.