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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Arrow Global - Orange


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Checked my credit file, Had a default from Arrow for £9.52.

 

So i sent them a letter asking for a CCA agreement (was unaware mobile wasnt covered for this).

 

They have responded with the following

 

Thank you for your letter dated 29/03/2014 and acknowledge your request for documentation pursuant to the Consumer Credit Act 1974

 

The agreement with Orange was not regulated by the above statute, being a service agreement for provision of airtime and/or telephone handset/equipment.

 

We are under no obligation to provide documentation which has previously been supplied. This is evidenced by the payments you made prior to allowing the account to fall in to a default state.

 

[babble about balance]

 

This account is currently being operated on our behalf by allied international credit, please direct all other enquirers to them.

 

 

After some advice to go back at them, My next approach will be my SAR request - how ever mobile phone accounts are somewhat hard to over come, its very annoying to be default for such a small number.

 

Any tips and advice would be most welcomed.

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do you need it gone then?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Realistically Yes,

 

this happened when i upgraded my contract, as they are now EE, I had to close the old account (Orange) and open the new account with EE. I Paid the early upgrade fee(£120ish) and that was that, I'm still on the same account that i upgraded.

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Hi Ross

 

Was the £9.52 the default amount or is that is what is outstanding?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Silverfox,

 

That's the default amount on my credit file, The account is closed. I tried to call orange to pay it and they said the debt has been sold on.

 

I asked them to explain why I've still got my EE contract when i have a default with Orange, and they could not give me an answer - they simply had no clue as to why this amount is outstanding - do i SAR both orange and Arrow?

 

Thanks

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This needs to be complained about via snail mail. Filing a default for such a small amount is ridiculous and does not show a true reflection of your creditworthiness.

 

File the complaint with Orange

Ignore Arrow

File a complaint with the Information Commissioner

Write a 200 word notice of correction on your credit file.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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or

 

phone arrows and say i'll give you a tenner if you REMOVE the whole account.?

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

we've know it to work.

 

however, very obv get it in writing FIRST.

 

remove the whole account TOTALLY

 

or

 

removed the DEFAULTED DATE

and all the monthly 'markers' [ie ALL NEG data]

 

mark the debt SETTLED.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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