Motor Mile Finance ignore emails & letters

[Jimmy The Saint]

They have been harassing my me aswel ,

 

and as they put in one of the emails they sent me they have been kind enough to pay off my debt to wage day advance ....

 

.. sadly , they wont directly answer to my emails or letters ,

 

 

they keep sending pre-recorded voice messages and emails .

 

So ive decided to write to Neil Petty at 26 preseverance street , pudsey , west yorkshire , LS28 7PZ .

[dx100uk]

own thread created

[citizenB]

Did head your letter "Formal Complaint". If not, I would send the same letter but add the heading. They are obliged to respond within 8 weeks with either a resolution or a final response letter so you can then escalate your complaint to the Ombudsman.

[renegadeimp]

Address any complaints to Rob sands, MMF compliance officer. Anywhere else and it will go unanswered.

[Jimmy The Saint]

Soory for the late reply ,

 

Ive noticed that the rob sands name keeps appearing , is this a real person and does he know who Mike is ...

Has anyone met Mike ?

Its quite a serious matter so i shouldnt be joking but the way this lot act are unbelievable , ive never witnessed such bullying in all my life . Now , im not the person who gets upset or intimidated by this , but my mother , who is getting the volume of calls is a bit upset .

They just will not listen , so thats why i posted the letter to the managing directors home address , to see if he likes it .

 

Any way , thanks for the replys , i am new here and been reading through your posts , you guys do some great work .........

[renegadeimp]

ROb sands is indeed real, and he is the compliance director. basically his job is to ensure the company follows the law. And as you can see, he really needs to be sacked.

 

Mike, is a fictional person that MMF use to threaten and bully people into paying.

[Jimmy The Saint]

They know what theyre doing , they know that people will instinctively search theyre name and you can see that the web site is directed at people worrying when they recieve one of mikes answerphone messages . How on earth are they still operating , they must have caused some considerable worry to some people . Really is a bad out fit .

[pmhcfc]

Self same position as you (or should I say a friend of mine is)

 

If they send Email, she replies to it a minimum of fifty times although she ignores the content

 

Still waiting for a reply from Rob Sands

 

Actually hoping for one of these notorious Doorstep visits so the police can be called, person visiting car reg/name etc taken and will add weight to the complaint to the FOS.

[chris223b]

Ive noticed that the rob sands name keeps appearing , is this a real person and does he know who Mike is ...

Has anyone met Mike ?

'Mike' would appear to have at least 2 jobs with MMF. As well being spending months leaving messages saying that he's a doorstep collector and is coming round 'in a few days' the same voice as 'Mike' also leaves messages from the 'MMF Home Visit Department' explaining that if you don't ring to sort it out then they will be forced to pass it on to a collector. So 'Mike' would seem to be a doorstep collector moonlighting as an office worker, passing accounts to himself to collect!

 

 

Incidentally, to those who advise MMF never give up, they um...seem to have given up in my case. I have an SB debt which MMF bought last August (when it was already SB...bid of a dead duck for them there). Never received a single letter from them but this was more than made up for with phone calls, text messages and emails which all curiously got sent in the middle of the night which went on for 7 months. I ignored them totally due to the lack of anything in writing and that the debt was SB.

 

 

Last thing I got from them was an outrageous text message which basically said that they were preparing my account for legal action without further warning and if the case goes to court and I'm not there then they will rely on the text message as evidence that I knew about it!

 

 

That was over a month ago, not heard a peep out of them since from any means of communication.

[BRIGADIER2JCS]

It does seem that this company has many " departments" and few staff, perhaps "Mike" is Barry Ellershaw in another hat!

The use of threats of court action as a means of debt collection when there is little likelihood of this being possible or being successful should be reported to the FCA,

[Jimmy The Saint]

Great Album cover you get there Amused To Death (:

[Jimmy The Saint]

Ive been getting a new email from Sharon , i think its one of Mikes girlfriends as Sharon also knows how to send threats , Sharon also struggles with reading the content of the email you send , but sharon does read it , so now i have someone who i can challenge by name surely i can hold her responsible personally and direct any/all complaints at her personally as its easier than directing it a company , correct ? im sure i read this somewere that they should act responsible but when they hide behind a company its harder to prove , but if you get the name of someone then they become fully responsible for all actions .

[chris223b]

Ive been getting a new email from Sharon , i think its one of Mikes girlfriends as Sharon also knows how to send threats , Sharon also struggles with reading the content of the email you send , but sharon does read it , so now i have someone who i can challenge by name surely i can hold her responsible personally and direct any/all complaints at her personally as its easier than directing it a company , correct ? im sure i read this somewere that they should act responsible but when they hide behind a company its harder to prove , but if you get the name of someone then they become fully responsible for all actions .

 

Not really. If 'Sharon' breaks the law then in theory you could bring a private prosecution against her but in practice the company is liable for the actions of their employees whilst performing duties for the company. Personal liability is usually restricted to company directors, or a restricted set of offences which the law has deemed serious enough to warrant holding individuals to account (such as alcohol sales to minors). Also since MMF have form for inventing staff (such as 'Mike'), I very much doubt that 'Sharon' is anything more than whoever sends her emails that day.

[chris223b]

Evidently I spoke too soon with my SB debt. After months of sending 'Mike' round 'in the next few days' (who never turned up) and 2 months since 'preparing my account for legal action' they have now stopped messing around and have transferred my account to the 'Legal Department' ('Protection House' must be one hell of a complex, to accommodate this gigantic department structure they have!).

 

 

 

Oh, and they've made yet another reduced settlement offer to boot, but warn that I have only 5 days to take them up on said generous offer to prevent 'further legal action' (further action? There hasn't been any action yet!)

 

I found this out today from an email. Laughingly, they advised I should reply with my name, current address and date of birth in order to comply with the Data Protection Act - which they've just breached by listing details of a creditor and an amount owed without first verifying that I'm the correct person!

[BRIGADIER2JCS]

Legal dept.is one solicitor N. Chateris who actually does exist.

[fletch70]

MMF do indeed need to have their licence revoked. As far as i know text messages have no legal standing just as email default notices don't although i do not think that has been tested in court.

As has been said they do not reply and blame a backlog of correspondence. I have had written replies to written complaints but i think they are cut n paste jobs as they do not resolve the issues

[renegadeimp]

The more reports they get, the more chance of them having their licence revoked.

[fkofilee]

It does seem that this company has many " departments" and few staff, perhaps "Mike" is Barry Ellershaw in another hat!

The use of threats of court action as a means of debt collection when there is little likelihood of this being possible or being successful should be reported to the FCA,

 

This might sound like a strange one, but The 2 do have the same tone in their voices from when ive spoken to Barry and Listened to the Mike VM.

 

Also their legal department do exist and he is a registeted solicitor, but i wonder just how far MMF will take this.

 

Still think we need to continue complaining about the monkeys that be.

[BRIGADIER2JCS]

Yes if people stop complaining at this stag of the emergence of the FCA as regulator impact may well be lost!

I think you could well be right here about "Barry and Mike.. also there is a common tone to letters from Sands and Ellershaw imo.

 

 

Chatrath their "solicitor" does not seem to write very often and the idea that others making threats that your case has been "passed" to our legal department I think do not have the effect MMF may be hoping for, given the general crass

responses from the company.

 

 

Keep Complaining!!!!