Sony Playstation asking for Photo ID

[mm2]

Can anyone help please?

 

Several years ago I purchased a Sony PS3 for my 11 year old son.

 

I set up the online account with my own email address and since then he has been using this account to play games online.

He is in his early teens now, and

 

last week he bravely went online and wanted to change the email address on the account to his own email address.

but in the process entered a typing error and now cannot get into the account.

 

I have contacted Sony and explained the situation to them,

giving them my original email address home address etc

but they have asked me to tell them what the new email address was which my son has set up.

 

Now, he cannot remember exactly which bit was a typing error so I cannot give them this.

 

So I asked them to reset it to the original email address but they won't do this until I send in two forms of photo id.

 

I explained that there is no reason why they would want my photo id from me as they cannot compare it against anything.

 

I don't recall sending it to them when I set the account up.

 

They argue that my account now has other information on it such as billing or purchases

but we have never bought anything from Sony online

and I don't believe they have any of my credit card details.

 

Are Sony right to demand photo id before they reset my account.

 

It is easter holidays and my son cannot go online to play his beloved PS3

because a lot of his scores and settings for his games are accessed via the account.

 

Can anyone help please?

 

Kind Regards

 

Gobsmacked

[dx100uk]

agreed

 

send them a copy of a util bill

if your name is on the CTAX use that.

 

dx