Jump to content

  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Is this a damaged passport? Please help!

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3727 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

My sister travels to Barcelona next weekend for her hen do and


this evening her three year old daughter has used her mum's eyeliner to scribble on her passport.


She has done it on the page to the left of her page with her photo and details on,

NOT the biodata page as gov.uk advertises

but rather if you were to flip the passport as they will at customs control the one directly above it.


Obviously she's very worried and gov.uk's categorization of a damaged passport is not very clear.

It says that one of the definitions of a damaged passport is "any chemical or ink spillage on any page."

Would this cover eyeliner markings on a non-relevant page?


If the worst news is that yes, it's now classified as a damaged passport what does she do?


Can she realistically get a new one by next Saturday?


We already have the details for the Passport Customer Service Centre but can this be done within 5 days

as I know they offer a premium service in which you can obtain a passport within 4 hours directly from the office

but it also seems to suggest you have a waiting period to book that appointment?


Any ideas?

Any help?

Previous experiences welcome.

It's all much appreciated! :)



Link to post
Share on other sites

why not scan the damage and see if you can email it to the passport office and ask?



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

We contacted the passport office first thing this morning and they have pretty much told us that it is unlikely it will be a problem, but have remained non-committal to a degree because obviously they can't speak for customs control either in the UK or Spain definitely. We did offer to email the photo but they said they couldn't offer us an answer based on that, clearly they want to retain impartiality which is understandable because if she was to be turned away they don't want to then be accused of providing misinformation and possibly being liable for the insurance.


It would seem to me that the worst case scenario is more likely that she is stopped and taken into customs where they will most likely boot it up to a supervisor to inspect the damage and see if it's cause enough of a concern to actually stop her travelling and/or entering/leaving a country. It's unlikely they actually stop her travelling because it isn't defacement that could suggest the passport has been tampered with, it's more likely they instruct her to get it replaced, she maybe gets a bit of a hard time about it but doesn't actually have to get back on in a car or plane going in the opposite direction. She's going for two days and has a big hen party with her. She's about as close to a national security threat as my dog is but obviously rules and regulations are as such and we just want to try and get every base covered for every eventuality.


The only appointment the passport office could offer her was on Friday and she leaves on Saturday. Replacement passports aren't issued same-day unless it's lost or stolen so the trip would be pointless, not to mention she'd be getting the passport changed in June after she's married and takes his name anyway.

Link to post
Share on other sites

You shouldnt have a problem. Never known spain border control to be really strict.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...