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On 1st March 2014 I upgraded early with Talk Mobile and paid to come out of my other contract with them, I signed up for Samsung S3 mini and a contract of 100 minutes 5000 texts and 250 megabytes of data a month for £13 a month for 24 months when I logged into my account online on 6th March 2014 I found I'd been put on a contract for £13.00 a month and 5000 texts only no data.

 

 

Contacted Talk Mobile and the advisor I spoke to was rude and arguing with me over what i had signed I had copy of my contract in front of me she went away and eventually agreed I was correct and I was advised that the matter would be resolved within 5 to 10 working days and in mean time a bolt on would be added to account to cover any costs I incurred. I contacted them again regarding matter a few days later to see what was going on no further progress so on 13th March I made a complaint with there queries department via email and was advised that an investigation was taking place into issue and that I would get a call back from someone called John on or before the 20th March I contacted Talk Mobile requesting full name and contact number for this person no one could give me those.

 

 

In the end on 19th March I emailed the CEO Mr Taylor and it has been put in the hands of High Level Complaints Team and i have had numorous promises of matter been resolved before my tarriff refresh date on 01/04/2014 and still no luck. I am still awaiting on matter been resolved.

 

 

Talk Mobile blame Vodaphone who's network they sit on I just want it sorting and someone to take responsibility for there actions.

 

 

I have been a customer of Carphone Warehouse over ten years for mobile phones and a Talk Mobile Customer nearly two years and have never experienced such appaling service.

 

Can anyone advise me of any way i can resolve this issue.

Edited by citizenB
spacing for easier reading

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As you have made a formal complaint to the CEO, they have 8 weeks in which to resolve or send you a Final Response letter.

 

I will try and find someone who can advise further.


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Some advice :)

 

If the CEOs office do nothing then the next step is the Telecommunications Ombudsman

 

I did check CISAS and I couldn't find out if Talk Talk were part of the scheme.

 

http://www.ombudsman-services.org/communications.html

 

 

 

They should really get some sort of response from Talk Mobile:-

 

http://consumers.ofcom.org.uk/tell-us/telecoms/


Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy -

HERE

2: Take back control of your finances -

Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors?

Read Here

4: Staying Calm About Debt

Read Here

5: Forum rules - These have been updated -

Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

 

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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