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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Spanner time

 

 

The "warrant" is NAME specific correct? it is for a NAMED person? Correct, the seizure of any car MUST be SPECIFIC to the NAMED person on the WARANT, not some random member of the PUBLIC Correct? therefore in my humble opinion the EA WILL be at fault for WRONGFUL seizure if they take the vehicle belonging to a different person NOT named on the warrant, so following my basic chain of thought here can ANYONE confirm this and make ANY comments please!

 

 

Sorry to all for the use of the BOLD function but this will let you see where I am trying to take this

 

 

MM

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I think this programme highlighted a couple of bad cases and bad cookies. It doesn't seem to be how it is done all the time, certainly not on the surface.

 

The sheriffs are coming shows bailiffs checking with the DVLA before taking a car, being firm but fair etc. but then I suppose that could be because they are knowingly filmed and apply the letter of the law correctly and do things as they should.

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I think this programme highlighted a couple of bad cases and bad cookies. It doesn't seem to be how it is done all the time, certainly not on the surface. That is a very blinkered approach

 

The sheriffs are coming shows bailiffs checking with the DVLA before taking a car, being firm but fair etc. but then I suppose that could be because they are knowingly filmed and apply the letter of the law correctly and do things as they should. Not at all, pre 6 April there was a distinct difference between the likes of Bailiffs collecting for Council Tax/PCN's & High Court Enforcement Officers collecting on High Court Writs

 

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You think that's how it's done most of the time? Post April 6th , there is no difference?

 

Well I think I certainly know more about it than you do, if you want to go round wearing rose tinted specs blaming everything on those that have difficulty paying you are living in a totally different world.

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If you want to know about Bailiffs you should have read a lot more threads on here and you would see how they behave rather than suffer from foot in mouth. I was always taught to engage brain before mouth.

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I think this programme highlighted a couple of bad cases and bad cookies. It doesn't seem to be how it is done all the time, certainly not on the surface.

 

The sheriffs are coming shows bailiffs checking with the DVLA before taking a car, being firm but fair etc. but then I suppose that could be because they are knowingly filmed and apply the letter of the law correctly and do things as they should.

 

I wish it was simply the case the program maker had just 'struck lucky' when filming the two incidents aired on Panorama, the reality is they could have made an hour long program 52 weeks of the year and still have room for a another series.

 

There is a vast difference between bailiffs collecting for pcn's, council tax etc.and High Court Enforcement Officers (HCEO's) acting on a writ but, if you read through the post's on here you will see they are not quite 'whiter than white' as you seem to view them.

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The posts on here though aren't always a true reflection. Don't forget we are only getting on side of the story on here.

 

I thought that hceo's also collected on unpaid fines and council tax etc?

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The posts on here though aren't always a true reflection. Don't forget we are only getting on side of the story on here.

 

I thought that hceo's also collected on unpaid fines and council tax etc?

 

The one side of the story from someone who may be vulnerable, and the same bailiff companies crop up, time and time again, where they have done something not quite kosher.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I thought that hceo's also collected on unpaid fines and council tax etc?

 

The clue is in the name - HCEO = High Court Enforcement Officer

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The posts on here though aren't always a true reflection, a true reflection of what?

 

Don't forget we are only getting on side of the story on here. we do indeed but questioning their bailiffs 'enforcement' is what brings the poster's here in the first place

 

I thought that hceo's also collected on unpaid fines and council tax etc?

 

Then it just goes to show how little you understand things.

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Okay got it the first time. No need for the spam.

 

As I said I'm sure I've seen hceos collecting on unpaid council tax. If this is incorrect, then I bow to your superior knowledge.

 

You realise that hate is a path to the dark side don't you?

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The confusion may lie where some large HCEOs also act as bailiffs collecting council tax.

 

Marston for instance have the words High Court Enforcement on the documentation that council tax debtors receive.

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