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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Spanner time

 

 

The "warrant" is NAME specific correct? it is for a NAMED person? Correct, the seizure of any car MUST be SPECIFIC to the NAMED person on the WARANT, not some random member of the PUBLIC Correct? therefore in my humble opinion the EA WILL be at fault for WRONGFUL seizure if they take the vehicle belonging to a different person NOT named on the warrant, so following my basic chain of thought here can ANYONE confirm this and make ANY comments please!

 

 

Sorry to all for the use of the BOLD function but this will let you see where I am trying to take this

 

 

MM

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I think this programme highlighted a couple of bad cases and bad cookies. It doesn't seem to be how it is done all the time, certainly not on the surface.

 

The sheriffs are coming shows bailiffs checking with the DVLA before taking a car, being firm but fair etc. but then I suppose that could be because they are knowingly filmed and apply the letter of the law correctly and do things as they should.

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I think this programme highlighted a couple of bad cases and bad cookies. It doesn't seem to be how it is done all the time, certainly not on the surface. That is a very blinkered approach

 

The sheriffs are coming shows bailiffs checking with the DVLA before taking a car, being firm but fair etc. but then I suppose that could be because they are knowingly filmed and apply the letter of the law correctly and do things as they should. Not at all, pre 6 April there was a distinct difference between the likes of Bailiffs collecting for Council Tax/PCN's & High Court Enforcement Officers collecting on High Court Writs

 

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You think that's how it's done most of the time? Post April 6th , there is no difference?

 

Well I think I certainly know more about it than you do, if you want to go round wearing rose tinted specs blaming everything on those that have difficulty paying you are living in a totally different world.

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If you want to know about Bailiffs you should have read a lot more threads on here and you would see how they behave rather than suffer from foot in mouth. I was always taught to engage brain before mouth.

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I think this programme highlighted a couple of bad cases and bad cookies. It doesn't seem to be how it is done all the time, certainly not on the surface.

 

The sheriffs are coming shows bailiffs checking with the DVLA before taking a car, being firm but fair etc. but then I suppose that could be because they are knowingly filmed and apply the letter of the law correctly and do things as they should.

 

I wish it was simply the case the program maker had just 'struck lucky' when filming the two incidents aired on Panorama, the reality is they could have made an hour long program 52 weeks of the year and still have room for a another series.

 

There is a vast difference between bailiffs collecting for pcn's, council tax etc.and High Court Enforcement Officers (HCEO's) acting on a writ but, if you read through the post's on here you will see they are not quite 'whiter than white' as you seem to view them.

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The posts on here though aren't always a true reflection. Don't forget we are only getting on side of the story on here.

 

I thought that hceo's also collected on unpaid fines and council tax etc?

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The posts on here though aren't always a true reflection. Don't forget we are only getting on side of the story on here.

 

I thought that hceo's also collected on unpaid fines and council tax etc?

 

The one side of the story from someone who may be vulnerable, and the same bailiff companies crop up, time and time again, where they have done something not quite kosher.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I thought that hceo's also collected on unpaid fines and council tax etc?

 

The clue is in the name - HCEO = High Court Enforcement Officer

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The posts on here though aren't always a true reflection, a true reflection of what?

 

Don't forget we are only getting on side of the story on here. we do indeed but questioning their bailiffs 'enforcement' is what brings the poster's here in the first place

 

I thought that hceo's also collected on unpaid fines and council tax etc?

 

Then it just goes to show how little you understand things.

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Okay got it the first time. No need for the spam.

 

As I said I'm sure I've seen hceos collecting on unpaid council tax. If this is incorrect, then I bow to your superior knowledge.

 

You realise that hate is a path to the dark side don't you?

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The confusion may lie where some large HCEOs also act as bailiffs collecting council tax.

 

Marston for instance have the words High Court Enforcement on the documentation that council tax debtors receive.

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