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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi all,



This is my 1st thread so go easy on me ;-)



I have a few issues with BMW Mini, after purchasing a car last year & am looking for some advice as to what to do:



1) I was advised the car had service package until Dec 2014 and a major service was scheduled for September 2014. I have now been advised this is not the case & I was incorrectly advised upon purchase.



2) After 3 months of driving I had a knocking noise, upon inspection 2 litres of oil had been lost, whilst their warranty doesn't cover oil loss surely they had to check the oil prior to my purchase, according to service records the last oil change was 2012!



3) I have condensation build up in a rear light & a horrific squeaky window, dealer wont cover these under warranty either. Now I realise they are excluded but surely only 3 months after purchase these types of issues shouldn't start to show.



4) They stated when I purchased the car that it had 1 previous owner, this is also written on the order form. However, the V5 states 3 previous owners. Surely this was misleading & I should be entitled to a reduction of the balance owing?



Thanks in advance

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Don't bother with any warranty, that is either a rip-off because you pay extra for it or just a sweetener to fool someone into buying the car thinking it must be ok if it has a warranty.



SOGA says that any faults in the first 6 months are assumed to have been there at the time of purchase, so chase him and don't hold back on the threats of using the courts if he doesn't make good.

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2) After 3 months of driving I had a knocking noise, upon inspection 2 litres of oil had been lost, whilst their warranty doesn't cover oil loss surely they had to check the oil prior to my purchase, according to service records the last oil change was 2012!



Any garage would at least give the car a fluids, tyres & lights check before it goes out. What concerns me is that the above reads as though you have never checked the oil since owning the car which seems like a good 3 months to me. What is the handbook recommendation for checking these things?

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"Any garage would at least give the car a fluids, tyres & lights check before it goes out"



Make that 'should'. Lots don't.



Oil and water should be checked weekly.

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Replacing an engine on a Bini ? More than the car is worth if it goes back to the dealer.


It might be worth doing it yourself.


Additionally it sounds as though you have finance on the vehicle, in which case you should be speaking to whoever the contract is with, rather than the dealership.

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  • 3 weeks later...

Is it a Cooper S?


Have experience of someone rejecting a similar car due to dealer not being able to repair noise of deal with 'excessive' oil consumption + as few other issues - given them the opportunity to fix it (you have to) if it is not resolved to your satisfaction then reject it.


Expect them to refuse - if you are lucky you brought in on finance so can reject it to the finance company - they will refuse it as well.


Then complain the financial ombudsman about the finance company and assuming that you have a genuine fault that hasn't been repair they would support you rejection and the finance company has to pay out.


No one accepts liability until forced - you have to see it through

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