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Vodafone Just Don't Get The Message


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Hi Lee

 

I hope you pick this up today because i want it resolved ASAP! Ive waited long enough and was told I should have the unlock code in 7 days...

 

I requested an unlock code for the new HTC One M8. I originally confirmed i was happy to pay the £20 unlock fee when i made the original enquiry to Customer Services.

 

Since then I have had 2 emails asking me whether I am happy to pay £19.99 for the code and to confirm in email.

Please see the email trial below

 

From: Fkofilee

Date: 3/28/2014 11:35:23 PM

To: [email protected]

Subject: Pay Monthly NUC

 

Personal Details

 

Phone Details

 

Phone Make: HTC

Model: One (M8) 2014

Request type: postpay

Date of birth: Payment method: Credit/debit card

 

E- GAIN ID:

 

Dear Customer,

 

Thank you for your email,

 

We cannot process the unlocking request if customer has not completed 12 months from the activation date with Vodafone UK services. In case you wish to proceed with the unlocking request this will be charged at £ 19.99. Please send us the confirmation email to pay these charges on [email protected]. These charges will reflect in your next bill.

 

For Further information kindly contact the Helpline by calling 191 from your mobile phone or 08700 700191 (Vodafone contract) or 08700 776655 (Vodafone Pay as you Talk).

 

Kind regards,

 

Shyamji Goswami

NUC Resolutions

 

From: fkofilee

Date: 4/2/2014 10:23:43 AM

To: [email protected]

Subject: Re: Pay Monthly NUC

Good Morning

I can confirm this was already discussed with Vodafone and I had already seen this when processing the original request.

I am happy to proceed on the condition that this is expedited and returned to me within 48 hours...

Regards

 

Dear Customer,

Thank you for writing to us,

We are highly dependent on the manufacturer in case of unlocking handsets.

 

Once we hear from them, we assure you to inform about this at the earliest.

In case you wish to proceed with the unlocking request this will be charged at £ 19.99. Please send us the confirmation email to pay these charges on [email protected]. These charges will reflect in your next bill.

 

Kind regards,

Savio Steven

NUC Resolutions

 

Lee, I respect what you do and you are probably the best at VF compared to what I normally deal with. IMHO this is to be sorted ASAP and I'd like this expedited. Other firms have offered to unlock the phone cheaper and quicker than you after enquiries last night.

Ive already confirmed im happy to pay the charge... But your staff dont seem to beable to read my confirmation I am happy to do use this.

 

[#6562881] is your ref.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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