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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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ParkingEye - Whats the legal definition of parking?

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I'm expecting court papers from ParkingEye shortly and will be submitting a defence based around them not being the landowner, not a true pre-estiamate of cost etc as well as a mitigating circumstance (the mitiaging circumstance wont hold much weight in law, but may help get some sympathy).


I was however wondering about a further line of defence and that is the definition of parking.


ANPR records when you enter the site and exit the site and parkingeye issue a ticket based on the differance between the 2. However at the point of entry and point of exist you arent actually parked as the car is in motion. You could in principle spend x amount of time driving around looking for parking.


Would the fact that the car is not parked when the entry and exit photos are taken and that the contract stipulates '2 hours free parking' hold any weight in law?

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"Waiting for a space is not Parking. ParkingEye lose in court. Beware of snakes at Fistral Beach "



This was covered in the above post on The Parking Pranksters blog, March 17th 2014.

Hope this helps,

Martin g

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not being parked is a contractual issue, not mitigation. I would say that this is a fairly important matter in your case as it actually means that a contract has not been formed at the time the car was clocked entering and leaving the car park, only from when you parked up and the leaving. in effect you are arguing that you accept tht a contract can be made by your use of the car park but that the number plate capture does not represent the start and finish of the contract you entered into.

THEN you can argue that no loss made by landlord/PE and that their claim does not represent a loss etc. How can a loss be made by driving around looking for a space? Wear and tear? then that goes to LL not PE who "manage" the place

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How much over the 2 hours were you. If it was say 20 minutes you might be able to argue that. If it was 2 hours then I would not use that as an argument in the case.


I do agree entry / exit times don't constitute parking duration. It would be strange not to have some tolerance built into the time capture to allow for this... But I suppose they are out to get as much money as possible irrespective of the ethics

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How much over the 2 hours were you.


Less than 15 minutes over - and the overstay wasnt actually my fault as I was ready to leave well before hand but couldn't.

Both parkingeye and POPLA rejected my reason for overstaying - but that's I believe because POPLA dont really deal with mitigating circumstances.

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Unfortunately POPLA don't do mitigation of any kind. However courts do, a similar one lost at POPLA keeper had broken down on the infamous JLA approach road. Keeper still refused to pay VCS took them to court Judge agreed a breakdown was not stopping it was an inability to move. VCS lost.

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