VISA double debits - another banking fiasco

[Surfer01]

Our account was debited twice for all VISA transactions on the 24th July. First transaction was on 24th and another took place on the 25th July. This caused us to go overdrawn.

On contacting the bank they knew exactly which transactions I was disputing and told us that it was a glitch by VISA and was being resolved by the bank. Although we should have money in the bank, technically we haven't and it may have been embarrassing doing shopping only to find your card is rejected!

Be aware!

[Gazette]

Which bank???

[Surfer01]

I thought I placed it in the Nationwide forum? Not sure if it is a bank issue or a VISA issue. Either way bad for us and good for the banks or VISA.

 

BTW is their any truth in the rumour that you can only use a VIA card in any of the Olympic venues? If so, lets hope there is not another fiasco where people are charged twice for their purchase.

 

Here is the message posted on the Nationwide website;

 

We have identified an issue where some current account card transactions made on the 24th July were duplicated on 25th July. This is a one off isolated incident and is down to human error. The duplicated transactions will be corrected overnight.We would like to apologise for the inconvenience this has caused and we can assure customers that should they incur any related charges these will be refunded in full.

 

What about lost interest as we had to transfer money from our savings account into our current account as we were overdrawn.

[Surfer01]

See http://www.bbc.co.uk/news/business-18999135 for more details

[Surfer01]

On checking my statement

 

there was a transaction for just over £28 paid to a pub in another town whcih is about 12 miles from where we live.

 

We never visit this town and checking on Google we have definitely not been to this pub.

 

We have contacted Nationwide who were unable to tell us whether the transaction was on my wife's card or my card.

 

They cannot even tell us the time of the transaction as we can prove our movements on the day in question.

 

Although they have taken the details and told us they will look into it,

 

we have heard nothing further and are still out of pocket for £28.

 

How long should we be waiting for a decision etc?

 

Please advise. Thanks.

[griffzilla]

I've had similar in the past. Was in a pub in Bristol, and my statement showed charges at a pub in Swindon (~50 miles away). It turns out that they were run by the same management, and all the transactions went through the same place. Could that have happened to you?

[Surfer01]

I've had similar in the past. Was in a pub in Bristol, and my statement showed charges at a pub in Swindon (~50 miles away). It turns out that they were run by the same management, and all the transactions went through the same place. Could that have happened to you?

 

We thought of that but seldom eat out and definitely not at about that period.

[dx100uk]

nationwide should be refunding the money immediately!!

 

its fraud!

 

contact actionfraud

 

get the ref number

 

then get onto useless NW and give then hell

 

try these notes:

 

GENERAL NOTES ON CHARGEBACK & CPA

.....

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

.

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

.

banks MUST follow written intructions from their customers !

.

This fsa guide has now been updated:

.

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

.

Here's the text:

.

Cancelling a regular

card payment:

.

When you give your credit or debit card details to a company and authorise them to take regular payments from your account,

such as for a gym membership or magazine subscription,

it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

.

In most cases, regular payments can be cancelled by telling the company taking the payments.

.

However,

y.ou have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.

Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

.

Be aware, though, that you will still be responsible for paying any money that you owe.

.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

.

http://www.fsa.gov.uk/pages/consumerinformation/product_news/banking/know_your_rights/solving/index.shtml

.

http://www.theguardian.com/money/2012/feb/24/continuous-payments-authority-know-your-rights?newsfeed=true

..

.

New june 2013

.

Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.

.

Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement

by contacting their card provider, the Financial Conduct Authority said.

.

The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)

due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.

.

CPAs, which are also commonly called recurring transactions or recurring payments,

are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.

.

Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by mistake following cancellation by a customer the customer will be refunded immediately.

.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.

.

Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.

.

“We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue. From now on we expect them to be getting this right. In addition, they have committed to review past complaints.”

.

http://www.ftadviser.com/2013/06/28/regulation/regulators/fca-banks-have-to-cancel-recurring-payments-if-requested-UxbeHUuYQIy0SEYbGRE4tJ/article.html

.

Also mentioned your displeasure that as whomever took your money had obviously attempted this many times

probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.?

.In the FSA's own words:

.

 

..

What should I do about a

payment from my account

that I didn’t authorise?

.

Your bank must refund an unauthorised

transaction. Money can only be

taken from your account if you have

authorised the transaction or if your

bank can prove you were at fault –

see below.

Contact your bank immediately if you

notice an unauthorised payment from

your account. If you are sure you did not

authorise the payment, you can claim

a refund. However, your bank does not

have to refund you if you do not tell it

about the payment until 13 months or

more after the date it left your account.

.

Your bank must refund an unauthorised transaction

.

------------------

.

Your bank may only refuse a refund

for an unauthorised transaction if:

.

? it can prove you authorised the

transaction – though your bank

cannot simply say that use of your

password, card and PIN proves you

authorised a payment; or

? it can prove you are at fault because

you acted fraudulently, or because

you deliberately, or with gross

negligence, failed to protect the

details of your card, PIN or password

in a way that allowed the transaction

.

-----------------------

.

How quickly must my

bank refund me for an

unauthorised transaction?

.

The bank must make the refund

immediately unless it has evidence

that one of the above reasons applies.

Your bank may ask you to answer

some questions and fill out a form

confirming what has happened, but it

cannot delay your refund while it waits

for you to return the form. If the bank has

evidence that one of the above reasons

for refusing a refund applies, it may

investigate before making a refund but

must look into it as quickly as possible.

If your bank rejects your claim for a

refund it should explain why.

If the transaction was on a credit

card, the refund may not happen

immediately. But the card issuer

cannot charge interesticon or ask for

repayment of the amount unless it can

prove you are liable to pay

[/b]

These are your statutory rights under FSA regulations. They are not guidance.