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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Payments via mobile number to start this month


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Bank customers will be able to make payments via mobile numbers from 29 April, the Payments Council has announced.

 

Customers will also be able to register for the new Paym service - pronounced "Pay Em"- from Wednesday 2 April.

http://www.bbc.co.uk/news/business-26836380

 

 

 

Paym explained

 

Paym allows customers to make secure payments to account holders of other participating banks or building societies using their mobile number. It keeps customer account details safe by using a mobile phone number as a substitute.

 

Put simply, if you are in my phone’s contacts list I can pay you straight from my bank account to yours quickly and securely anywhere and at any time of day. I don’t need to know, or remember, your sort code or account number; I can just select your number from the contacts list on my phone, or enter your mobile number.

 

This is the first service in the market which has the potential to link every bank account in the UK with a mobile number.

 

 

http://www.paymentscouncil.org.uk/mobile_payments/paym_explained/

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  • 4 weeks later...

This development - along with contactless cards - is not something I want, asked ofr, or would ever dream of using. The system is secure? Yeah right - now where have we heard that, time and time before? With the last few weeks of Heartbleed revelations, it must be obvious to most sensible people that none of this technology can ever be made 100% secure.

 

After my brother's card was cloned at the till of a major supermarket, I no longer even use my card in shops - I use a bank ATM and shop with cash. Apart from anything else, keeping within a set amount of cash in my pocket has saved me a small fortune. Card technology just makes it too easy for bills to mount - and this new development of paying by phone is designed to solve a problem that doesn't exist (other than the system wanting us to spend more.)

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Giving somebody your bank sort code and account number has led to problems for a lot of people. This transfer via your mobile phone number is far more secure. It keeps your bank details confidential. That has been a problem which you may not have experienced but it doesn't mean it doesn't exist.

 

Certainly using cash may mean that, for you, you have better control of it. For some people it burns a hole in their pocket.

 

I had money taken from an ATM at a bank when I was visiting my mother miles away in hospital after a heart attack. I contacted my bank and their response was that my partner must have used my card and that they would prosecute her. She did not know my pin and did not have my card but that was what they were going to do so I accepted the loss rather than have her prosecuted.

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I was just wondering whether there could be a security issue if your phone was ever lost or stolen. I don't really know the pros and cons of these mobile accounts, but could someone who steals a phone gain access to your mobile banking account and empty your bank account, especially if you don't even realise that your phone has gone missing for a few hours/days.

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I was just wondering whether there could be a security issue if your phone was ever lost or stolen. I don't really know the pros and cons of these mobile accounts, but could someone who steals a phone gain access to your mobile banking account and empty your bank account, especially if you don't even realise that your phone has gone missing for a few hours/days.

 

 

if your phone went walkies they cannot access your account or your money because the app is on the phone but the pin to get online to your account isn't.

 

to access your account you call up the app. it contacts your bank over an encrypted link and asks for your pin. u type it in and the remote banks let you in if its correct. if it's not it doesn't.

 

so if you don't give anyone your pin they cannot use your app.

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Giving somebody your bank sort code and account number has led to problems for a lot of people.

Really? Wasn't giving someone a personal cheque which has those details the norm for millions a couple years back? They could only put money in with those details (not withdraw). Unless you mean other problems apart from fraud.

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  • 4 weeks later...
Really? Wasn't giving someone a personal cheque which has those details the norm for millions a couple years back? They could only put money in with those details (not withdraw). Unless you mean other problems apart from fraud.

 

I guess that depends upon if you call identity theft fraud. There was a program

on channel 4 not long ago. still don't believe me. believe the banks when they say this is secure. :) or alternatively look it up on the net.:-)

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Really? Wasn't giving someone a personal cheque which has those details the norm for millions a couple years back? They could only put money in with those details (not withdraw). Unless you mean other problems apart from fraud.

 

Look up that twit off top gear he tried to say it was safe to give those details out and gave his out on a major site within days he was 500 quid down

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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