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    • However, if it can be improved - why not? I see you've been looking at other WSs.  You need a little introduction at the start about being a Litigant-in-Person. In Insufficient Signage/Exhibit 1 is it necessary to show the close-up of their signs?  That's almost showing the signage as better than it is.  I would leave out your 2nd, 4th and 5th photos. In Penalty flesh it out a bit.  Add that the Claimant will witter on about the Beavis judgment but that your case is distinguished, Beavis dealt with a car park during opening hours when there was an interest in limiting the time cars could stay. Again in Prohibition flesh it out.  Add some persuasive cases.  There are loads in WSs. In Abuse of Process/Double Recovery para 14 they have inflated their claim from £100 to £170.  The other costs are allowed. The rest is superb - well done.
    • Please can anyone point to some good advice on what to do about the following call centre issue: a) You call X company about a problem b) You can't resolve it with the call agent (due to their fault/limitation/poor communication) c) So you ask to escalate to a manager d) They tell you there are none available right now, but they'll get one to call you back within X time (eg 24/48 hours) e) You wait the full time allotted, but no call comes f) You call again, and start at A, only to repeat the steps with no hope of escalation or resolution. I know that I can write to them, but is there a more immediate way to get the attention of a manager or member of senior staff when trying to resolve a non-straightforward issue, with more immediacy, as well as actually speaking to a genuine manager? I invite advice, links & discussion - I bet many of us have experienced this or similar, so a solution here could be helpful to many I'm sure! Thanks in advance to all who engage with this!
    • Thanks for all the replies - all very helpful. Sorry for the delay in responding - I forgot my password and managed to get myself locked out, which meant I could read but couldn't reply. Dx100uk  Thanks for that very clear (and patient) explanation - I completely get that now. Ok so I'll drop that unless we get to court. Lookinforinfo Good spot on Section 9 [2] [e] (i) - I think you're right they don't actually ask me to pay do they, they only say they have the right to recover the charge from me after 28 days. Your 2nd point might be less convincing, given the length of time the vehicle was there. Sadly I don't know how long parking is permitted for free. Perhaps someone on here can help with that. For context so you have the full picture, the driver entered M1 Tibshelf services not expecting to park at all (and therefore didn't bother to look for parking signs), they were feeling a little funny and thought a coffee might help. They drove into the petrol station area and pulled up in a parking bay at one side of the pumps and went in to get a take out coffee. On returning to the vehicle they were suddenly overcome with a violent attack of dizziness and nausea and couldn't stay upright. After lying flat and unable to move (and feeling extremely cold) for what was apparently some 4 hours they recovered enough to be able to drive on. The coffee was now stone cold of course which was a very annoying waste of 3.50! On recovering, the driver looked round without getting out of the van but couldn't see any signs at all near those few bays so mistakenly assumed the petrol station bays didn't have parking charges. One more question - on other threads people have suggested contacting the land owner to ask them to drop the charge. How would I find out who the landowner is, or perhaps should I write to the manager of the petrol station?
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have been trying for months to get an ECO Grant for a new boiler and insulation, and have encountered non stop problems.

 

1) I went through a website "Fine Energy Savings" they went over the criteria for myself and the boiler and advised I qualified, it was referred onto 2 companies, one for a boiler the other to do insulation, however both firms thought they were doing both, so a lot of confussion, it settled on one firm and they also checked that I qualified and arranged a free survey, I heard nothing so I contaced the firm, who advised me that all funding had been stopped until the new tax year in April and it would have been impossible to inform everyone.

 

2) I checked online and could not confirm anything about ECO funding being stopped, so went to another website "Energy Savings Advice Trust"? They said they checked with the DWP and I was not on the correct benefits, I advised I was and had already been approved and I could send them copies of letters from the DWP, they then said you may as well apply directly to your energy supplier E-ON and gave me a number to call.

 

3) I telephoned E-ON and they advised even though I was on the correct benefit and the boiler which is faulty was D rated complied, that we could still not get an ECO grant as the boiler has to be not working at all now, I advsied it was not working last week, that I am disabled and the council had to pay for a repair, she just said apply next time the boiler is not working, no mention of any insulation grant?

 

4) I looked again online and could see nothing to cofirm the criteria had changed where the boiler had to be not working at all so I contacted the "Energy Savings Advice Trust" again to see it they could throw any light on these new changes, all they kept repeating was they were impartial and cannot comment on any advice given by others, I pushed them and they said they were not aware of any changes to the criteria for obtaining an ECO grant.

 

Has anyone else had this problem, I believe it has something to do with the Government not pushing the energy companies so hard on ECO in return for freezing their energy prices?

 

Not sure where to go from here, I am severely disabled and our home has not had any inprovements in 25 years, all windows doors all faulty with draughts and rain. I know there is the Green Deal but that would involve a large debt with high interest.

 

Any advice greatly appreciated

 

Bernie

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Hiya Bernie,

 

I'm sorry you;re having such a bad time with this, I don't really think it should be so difficult.

 

We have a page on the website dedicated to this and all of the information is there, this is also where you can apply and check you're eligible.

 

I'm sorry I'm not allowed to post links :ohwell:

 

We also have a dedicated team that deal with this specifically, I think we need to get you in contact with them to be honest.

 

You can contact me and I can sort it from there.

 

Helena :-)

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Hi Helena

 

Thank you very much for your help, I would very much appreciate if you could get me talking to the right people at E-ON, the number I was given to phone at E-ON was the department that dealt with ECO Grants and the lady at E-ON was adamant that I could not apply for a grant until the boiler had stopped working so there would be no point talking to her again. Yesterday I went onto another website that does ECO boiler replacements and left my details, they have tried to contact me but I am worried I will end up going around in circles again as these are only middle people who end up going to my energy supplier E-ON.

 

Thank you again, I await your instructions

 

Kind Regards

Bernie

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Hi Helena

 

Thank you very much for your help, I would very much appreciate if you could get me talking to the right people at E-ON, the number I was given to phone at E-ON was the department that dealt with ECO Grants and the lady at E-ON was adamant that I could not apply for a grant until the boiler had stopped working so there would be no point talking to her again. Yesterday I went onto another website that does ECO boiler replacements and left my details, they have tried to contact me but I am worried I will end up going around in circles again as these are only middle people who end up going to my energy supplier E-ON.

 

Thank you again, I await your instructions

 

Kind Regards

Bernie

 

No problems Bernie,

 

If you can email your phone number and full address to me at [email protected] I'll get on to it today for you..

 

Thanks

 

Helena

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A very big thank you to Helena, who has worked at lightening speed for me, Ihave received a phone call from E-ON this afternoon who have taken all mydetails and put the wheels in motion for our ECO Grant.

To anyone else who is applying for a grant, I believe there is less moneyavailable for these grants and now even if you and your boiler qualify they aretrying to help those most in need by targeting those whose boilers have stoppedworking altogether, (this is not official as the criteria has not been changed)my boiler is old, D Rated, faulty and keeps breaking down and I had to apply tothe council recently for another "small repairs" grant to get it upand running again, and now its cutting out again, it is not energy efficient orcost effective to keep it so we should be ok.

Thank you again to Helena and the Consumer Forum who have helped me and myfamily so much over recent years.

Best Wishes

Bernie

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A very big thank you to Helena, who has worked at lightening speed for me, Ihave received a phone call from E-ON this afternoon who have taken all mydetails and put the wheels in motion for our ECO Grant.

To anyone else who is applying for a grant, I believe there is less moneyavailable for these grants and now even if you and your boiler qualify they aretrying to help those most in need by targeting those whose boilers have stoppedworking altogether, (this is not official as the criteria has not been changed)my boiler is old, D Rated, faulty and keeps breaking down and I had to apply tothe council recently for another "small repairs" grant to get it upand running again, and now its cutting out again, it is not energy efficient orcost effective to keep it so we should be ok.

Thank you again to Helena and the Consumer Forum who have helped me and myfamily so much over recent years.

Best Wishes

Bernie

 

Brilliant!! and thank you:-)

 

I'm so please things are going in the right direction.

 

Helena x

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