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New Generation Parking Asda

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Hi, I would be grateful if somebody could give me some advice on the following

 

Retired relatives were parked in a disabled bay in the local Asda (Correctly), one relative has a disabled badge however it had fallen off the windscreen and on to the seat before they left to go shopping in Asda.

 

A few days later(25/03/14) they received a notice from New Generation Parking stating they were being fined £100.00 as (no valid disabled badge displayed) although £65.00 would be acceptable if they paid within 14 days. No ticket was left on the windscreen.

 

Could anyone let me know if disabled bays are anything more than advisory in car parks such as these as surely they cannot hold any "legal" status and are, again, surely advisory only. Could somebody also point me in the direction of the template letters for responding to the Parking Company please and offer some advice on the best way to tackle this "Fine"

 

Thanks in advance

 

Adam

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A disabled bay in a private car park means nothing

Blue badges are only for council car parks and the highway

 

I would be going straight to ASDA about this if you keep the pressure on them you can tie them in knots and they give in

 

Regarding the invoice you have do nothing untill you get the letter in the post

Appeal to them they WILL reject it

Appeal to POPLA that will cost them and you should win

 

ASDA need to know that they can not treat paying customers this way do they want you to go elsewhere they will claim they do not own the carpark and can do nothing but it is a lie

 

Andy.clark@asda.com I think is the email address to use others will confirm


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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Hi, I would be grateful if somebody could give me some advice on the following

 

Retired relatives were parked in a disabled bay in the local Asda (Correctly), one relative has a disabled badge however it had fallen off the windscreen and on to the seat before they left to go shopping in Asda.

 

A few days later(25/03/14) they received a notice from New Generation Parking stating they were being fined £100.00 as (no valid disabled badge displayed) although £65.00 would be acceptable if they paid within 14 days. No ticket was left on the windscreen.

 

Could anyone let me know if disabled bays are anything more than advisory in car parks such as these as surely they cannot hold any "legal" status and are, again, surely advisory only. Could somebody also point me in the direction of the template letters for responding to the Parking Company please and offer some advice on the best way to tackle this "Fine"

 

Thanks in advance

 

Adam

 

 

There should have been a windscreen ticket (NTD) if the reason for the parking charge notice is no blue badge displayed.

ANPR cannot tell if you have a badge or not.

What date was the car parked?

Is the letter headed Notice To Keeper(NTK)?

 

 

This is from the NGP website;

 

 

Q. Is it true that the registered keeper need not give you any information about the driver of the vehicle at the time and date in question?

A. No this is not true. This was very true up until the changes in legislation on October 1st 2012 and there lies the problem. That is why parking companies were reluctant to take people to court unless they had Photographic or video evidence clearly displaying the driver of the vehicle at the time and date in question.

 

That is a blatant lie.

 

We will get this charge cancelled ,either with a simple appeal to NGP, or at the 'independant' appeals service POPLA....

 

 

edit- as i hate bailiffs says, get them to complain strongly to Asda.

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Hi and thanks for the responses.

 

Car was parked on 20/03/14 and no ticket was left anywhere on the vehicle, Parking Charge Notice (Notice to owner / keeper / hirer) letter was received on 25/03/14 (is this the letter that requires a response)? Reason for fine, no valid disabled badge displayed.

 

Am I able to correspond on my relatives behalf and if so would I need to; 1) Respond to the letter above appealing the fine to new generation car parking management, wait for them to reject said appeal and then appeal to POPLA.

 

2) Strongly appeal to ASDA whilst appealing to POPLA ensuring new generation parking have to pay up for the appeal process.

 

Would somebody be able to confirm the Asda person to write to is andy.clark@asda.com please.

 

Thanks again

 

Adam

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That email is wrong

 

It is Andy.clark@asda.co.uk


If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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From experience complaints to Asda CEO are answered by others who don't take criticism kindly.


Please consider making a small donation to help keep this site running

 

[sIGPIC][/sIGPIC]

 

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Hi and thanks for the responses.

 

Car was parked on 20/03/14 and no ticket was left anywhere on the vehicle, Parking Charge Notice (Notice to owner / keeper / hirer) letter was received on 25/03/14 (is this the letter that requires a response)? Reason for fine, no valid disabled badge displayed.

 

Am I able to correspond on my relatives behalf and if so would I need to; 1) Respond to the letter above appealing the fine to new generation car parking management, wait for them to reject said appeal and then appeal to POPLA.

 

2) Strongly appeal to ASDA whilst appealing to POPLA ensuring new generation parking have to pay up for the appeal process.

 

 

 

Thanks again

 

 

Adam

 

Are they asking for the name of the driver? Do they quote the POFA 2012 schedule 4?

Without seeing the parking charge notice, it sounds like they have gone 'old school' and can only chase the driver for payment.

 

Complain to Asda asap, but wait for more advice before appealing to NGP.

 

It's not a fine by the way....

 

If you could post up a redacted copy of the invoice it would be helpful

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Hi, Notice below.

 

[ATTACH=CONFIG]49925[/ATTACH][ATTACH=CONFIG]49926

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I short, they havent used the correct time scale in writing to the keeper of the vehicle so you can ignore them until they send a notice to keeper and that will be 28-56 days after the ticket (wasnt) on the windscreen. No new letter in the timescale above and they are not allowed to opursue keeper of vehicle, only driver and you are not obliged to help them identify who that was.

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Just to point out. This won't go far at all. They do not lose money for someone parking in a disabled bay. Thus they cannot send you an invoice for the costs, since there were no costs. I'd ignore it personally.

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adammc- your images are too small to read.

ericsbrother is right about timescales and procedure in post#9, but as the invoice is addressed to the keeper, then they could reply.

A simple, 'as registered keeper of vehicle xxxxxxxx I am not liable for this charge. I am under no obligation to name the driver of this vehicle. '

This may help your relatives feel that it is being dealt with. I have no doubt that this invoice will go anywhere...

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Hi all,

 

Thanks for all your help, I've been working away from home hence the late reply and was issued my own PCN for apparently using a bus lane (in another thread) so it's been one of those weeks.

 

With all your advice I have sent a letter to New Generation Parking on behalf of my relative who was shopping with his companion who is registered Disabled at the time of the alleged offence, along with all you valuable comments I went along the lines of there was no loss as there is no charge for parking anywhere in the car park at any time in the first instance so it was impossible for them (or the alleged affected land/car park owner) to prove a loss and been as there was no perceivable loss the amount was wholly disproportionate and that as my one of my relatives is disabled they had not shown reasonable adjustment and were in breach of the equality act. further to this the Blue Badge guide states that Blue Badges have no validity in private car parks.

 

I await their response and the more than likely further POPLA appeal.

 

Thanks for all your help and I'll keep you all updated.

 

Best Regards

 

Adam

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