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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ovo energy customer confused?


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Hi,

i am an ovo customer and out of curiosity wondered if they could give me a better quote, so i went to the website and typed in what i pay them each month but put that i was a british gas customer, guess what? they say they will save me £334 per year! anyone else tried this? i'm going to ring them later to see why they are giving me a lower quote, are they legally obliged to lower my bills after claiming they can with their online quote?

Any thoughts anyone?

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Hi xxorlsxx

 

I would e-mail them. Over the phone they can tell you anything. There is a lot of deception going on by the Utility companies. Once the Utility companies were put on the path of just ripping customers off, they were never going to stop, it's cartel regardless of what they say. I'm not saying OVO are ripping you off, but you do need to ask questions.

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These sites don't work that way,

Let's say you pay £100 and with ovo that gets you 100 units.

You now tell the comparison site that you pay BG £100, they look at BG unit cost and that might only buy you 80 units. This is compared to the other suppliers and with ovo it would show 80 units would cost £80, so a saving is shown. You really need to know your usage rather than what you pay to get a proper cost comparison

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My understanding is that the OP visited the OVO website, he's a customer of OVO and not a comparison website.

 

These sites don't work that way,

Let's say you pay £100 and with ovo that gets you 100 units.

You now tell the comparison site that you pay BG £100, they look at BG unit cost and that might only buy you 80 units. This is compared to the other suppliers and with ovo it would show 80 units would cost £80, so a saving is shown. You really need to know your usage rather than what you pay to get a proper cost comparison

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Possibly was direct, but the same system applies if you use a monthly payment rather than an actual usage, they all convert the payment to a number of units and go from there. So if BG is more expensive per unit that's why you end up with false results.

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