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    • Apologies if this rambles slightly I feel a little brain dead after yesterday    I just want to know if I'm being unreasonable in one of my points (holding them responsible for costs to possibly damaged engine if I can get an engineer report)    Basically broke down in a layby on the a43, steam from bonnet high engine temps   RAC arrives declares it a minor leak and tops up then says OK to continue (4 miles to services) then recheck and says fine to drive home   30 miles later large amount of steam from engine and lose power, get it to hard shoulder   Next rac chap arrives and says it blowing like that may have damaged engine as it now doesn't start, says it will need a crane truck as 4wd and auto says priority job as 3 children on hardshoulder in the rain (1 in wheelchair)    3 hours later, I've chased rac twice and been rung by highways agency twice (who have also complained to rac)    Tow truck arrives (flat bed) advise them we were told it needs crane and drive says its OK it will run, after cranking engine for over 5 mins drives it onto truck pouring fluid out the bottom   I can't help but feel that him cranking engine that much when pouring fluid is likely to have done alot of damage as well as being told to continue on a leaking engine    
    • Thank you. I’ll sit on my hands, for now! 
    • 29 Farage Garages? or Just the latest of many Johnsons Follies?     "New photos show how the county nicknamed the Garden of England may soon be more accurately described as the nation’s lorry park – thanks to Brexit preparations. The images show the full jaw-dropping magnitude of a scheme (one of 29 such) which will see 27 acres of Kent’s green fields ripped up and concreted over to create a sprawling 2,000-vehicle holding facility for trucks crossing the Channel."   https://www.independent.co.uk/news/uk/home-news/brexit-news-uk-kent-lorry-park-channel-crossing-b1278893.html   From comments: They promised us the easiest deal in history. Frictionless trade. And better jobs for the "forgotten". This is what we get. ... lorry dumps and portaloos that come to symbolize this incompetent callous government.
    • Top paediatricians have written an open letter to government about children going hungry and supporting Marcus Rashford's campaign.   https://www.theguardian.com/society/2020/oct/24/open-letter-from-uk-paediatricians-about-free-school-meals
    • It's not worth appealing because ECP won't listen, unfortunately, plus you can give the impression that if they lean on you, you'll pay them money when you don't need to. The only time we normally advise writing to them is if you get a Letter Before Claim/Action.   Best to say nothing for now and if you do get a LBC, we'll help you to draft something. Have a read around some other parking threads and you'll get an idea of how these people operate.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi, I took out a loan with this company (CFO Lending) about 2 and a half years ago for £300. To cut a long story short, I paid them back a few times, but kept taking out another loan and then rolling over the interest. This was cycling out of control, so I decided to default and pay back loan + interest for one month and rid myself of this company.

 

 

I did this, and paid back one month interest plus initial loan of £300 and told them this was settled. They wouldn't accept this and said the loans was in the region of £1700.

 

I then chose to totally ignore them from this point as they were impossible to deal with, I also changed my card. A few months later, they took about £600 from account unauthorised using my new card details (must have got them from another site or something).

 

I still did not want to contact them as knew it was a waste of time. Changed my card again, and instructed bank to not pay this company again, and any transaction to them would be fraud.

 

Two years later, I have not had any more money taken, but still receive sporadic texts of varying threats. Today I have received one stating that they will be coming round my house and specified a date and time.

 

Thought I would get some advice to see if should contact them or not. I have paid them back over a £1000 for a £300 loan, of which £600 was taken against my will using card details I had never provided them.

 

As far as I am concerned the debt is more than repaid and they are basically XXXXXXXXX.

 

I would love to stop receiving the messages and would like to clear this matter up properly, but can live with it if I know none of the threats to be true, and I really do not want to contract them in any way, as I feel this is asking for more trouble.

 

Any advice would be much appreciated. Scott

Edited by citizenB
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Hi and welcome to CAG. Sorry you were missed.

 

If anyone turns up on your doorstep, tell them to do one. They have as many rights as I have to approach your door. None!

 

Once you tell a person to leave your property, they must and if they refuse, call 101 and report them as trespassers.

 

If you want to stop them, send them the doorstep letter that is in our library.

 

I would double check with your bank that they have no companies chasing payments from your account. A shame you let the £600 lie as you could have got that back from the bank as it was an unauthorised transaction.

 

As for anything else they can do. I don't think there is. If they were to try the court route, they open themselves up to a claim of unfair practices.

 

If you have had any payday loan with any other company since CFO, make sure they are not linked in any way otherwise, your account details will be passed on.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thanks for the reply. When the £600 was taken I was in a bit of a mess and also foolishly hoped/assumed that that would be the last I ever heard of them. It staggers me that they are so persistent 2 years later, when they have collected way in excess of the original loan and most of it by less than fair means. I don't believe they will take me to court as this would be costly and they would not have a leg to stand on. I would just like to be able to get rid of them once and for all, but at the same time I don't want to contact them or get involved with them in any way, so not sure of the best course of action. I am hoping that this threat of visiting my house is an empty one and just a standard message. I guess I will find out soon enough!

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Sadly this is how cfo works. Please make sure you contact the regulators and issue a complaint.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Financial Ombudsman is the one you need to send your complaint to. The OFT will simply record that a complaint has been made they are unable to deal with individual complaints.

 

The FOS will investigate the complaint and decide if you are entitled to any compensation or other action. It will also cost the compay a heft fee for the FOS to investigate :)

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

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Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 6 months later...

I had a lot of issues a while back with Capital Finance One. End result was I changed bank account and decided to completely ignore all mail, calls, texts from them (of which there were many) etc.I have not heard a word from them now for over a year. I initially borrowed £100 from them, this escalated up to £400, which is the point when I stopped paying it back. I have recently taken a look at my credit file and there is an outstanding balance of £1745 to CFO lending (defaulted Jan 2013). I have not been chased for this debt in any way for a while and assumed that maybe they had disappeared or this had been debt had been written off. I just want to know if there is a way of getting this balance removed from my file - I would be happy to pay back the original loan if this meant removal from my file, but I doubt I will be able to deal with CFO in this way. Or, do I have to just leave it there till it disappears in five years. Am surprised that they have not continued to chase for this, and I don't really want to contact them again or stir things up.

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I'd just ignore for now. If its the same debt, they stand almost no chance of enforcing it because it is made up of bogus charges which you can reclaim.

 

If you were to repay it, you would have given them money for nothing. Plus it is unlikely they will remove any entries as they are obliged to maintain an accurate record of the status of the account.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks , Ideally, I would like to have a clean credit file in a couple of years. I don't really want this sitting on there as a default for another five years when I will have paid off most of my other debts in the next 2 years. Are they still trading? Will they write this off at some point do you think?

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Well, you COULD contest the default, as if it occured and was added due to the charges levied, it would be invalid. Youd have to SAR the OC for that though.

 

The only way theyd write it off is if they felt kind enough after you paid them all their bogus charges, or a DCA bought it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I would imagine at least 1100 of this amount is bogus charges, but not sure if I can really be bothered to contact CFO. They prob would not reply to an SAR anyway, or if they did, how would I contest a default, I did after-all default on some loan with them, but they made it impossible to pay it off normally. So all of this debt "in limbo" will just remain on file for 6 years?? Is that correct?

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They have to reply to the SAR, or you can take them to court for disclosure.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I've had a couple of people tell me that CFO have put defaults on their credit file for over a £1000 more than the original loan + interest. If you are willing to pay back the original amount it might be worth trying to negotiate that they correct the credit file - although I expect they would only change the amount, not remove the default altogether.

 

I wonder if CFO are dishing out these inflated defaults spitefully as people have come to their senses about not paying ridiculous interest and charges, so they've decided to ruin their credit reports.

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If the default was added incorrectly, it can be contested and removed, then theyd have to go through the default process again, which allows the debtor to pay. However if a substantial period of time has elapsed, couldnt the debtor contest it was unfair?

 

 

The fact remains that CFO have added incorrect defaults to the credit files.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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If I remember correctly my default should be for around £600 max, which was the contractual balance + plus interest. Its £1745 on the file. I doubt I will ever get chased for this, but If I want to clean up my file, then you think it is worth an SAR. Who would I then contest it with? The CRA?? I am not sure I would even want to give CFO £600 to clear off the default either as they were so unreasonable and operated very badly when I dealt with them.

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