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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • iamgnome
      One Parking Solutions Windscreen PCN - private flat bays, share of freehold . - Durrington, West Sussex.

      By iamgnome · Posted

      Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • BankFodder
      Potential problem with Royal Mail.

      By BankFodder · Posted

      I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • BankFodder
      eBay parcel worth £265, booked via Parcel 2 Go, 'lost' by Evri

      By BankFodder · Posted

      Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • ProperDribbly
      Potential problem with Royal Mail.

      By ProperDribbly · Posted

      I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
    • lolerz
      One Parking Solutions Windscreen PCN - private flat bays, share of freehold . - Durrington, West Sussex.

      By lolerz · Posted

      Post the NTK up here for the regulars to double-check. I highly doubt it's compliant with POFA though. Ignore the deforestation that comes unless it's ever a letter of claim. Any luck with the organ grinder?

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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Vodafone Warranty issue on HTC mini*Resolved by CEO's office*

Jo Coyne

By Jo Coyne
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Jo Coyne

Jo Coyne

Posted
Posted

Can anyone assist me?.

 

I have been a vodafone customer for 17 years and last November, I upgraded to a HTC mini. A few weeks ago, I noticed a fault on the phone with the lock/unlock button. I returned it to the Vodafone store and they sent it to their repairers. A few days later, I received a call from the repair team who advised that there was a crack on the inner screen and this invalidates the warranty.

 

They advised it was easily done and could have been caused by dropping the phone. I advised that I had never dropped the phone and this in any event could not be related to the fault itself and in fact the release form supplied by the store describes the condition as fair with a scratch to the screen. I was told that they would either return or I could pay £190.

 

As I was not happy with this, I contacted Vodafone via live chat. I reiterated that the phone had no damage, it was only 4 months old and therefore, if there was now a crack on the inner screen, they would need to prove this was not pre-existing and or was not done whilst in transit to the repair centre.

 

The person on live chat kept on saying that unless the store had dismantled the phone in front of me, they would not see the damage either. I asked 8 times how I could escalate this and what governing body regulates them. They refused to give me this but said they would send a picture to me of the crack.

 

Yesterday, I went into the Vodafone shop to inspect my phone. The sales girl agreed there was no damage but a scratch (caused by an earring) She also told me that the repair centre had tried to send a picture but it had not gone through. She said they could only act on what the repair centre had told them.

 

I called Vodaphone as I still had not seen the repair assessment and they went through this. The assessment said there was a hairline scratch on the front screen. They have advised this scrach (which is visible but cannot be felt to the touch) has damaged the inside of the phone.

I have several issues with this. Firstly, I have been told 3 different stories about the alleged damage.

 

I am now expected to believe that a scratch which cannot be felt and does not penetrate to the other side of the screen has somehow damaged the inside of the phone. If this was the case then every time the screen was pressed this would also damage the inside too?. Surely a scratch cannot cause such force and velocity to damage the inner workings of a phone? Secondly if this is to be believed, how could this cause the lock/unlock button to be damaged which is not behind the screen ?

 

I really want to escalate this as I believe the likely version to be that the lock/unlock button cannot be repaired and would need the phone replacing and as such, Vodafone are trying everything they can to void the warranty. I also firmly believe that these repair centres are target driven to void as many as possible.

 

Does anyone know who I can escalate this to. I cannot go to Ombudsman Communications Services as I need to go via Vodafone first but this could take months. I was considering contacting the CEO and writing/emailing but I am not sure what impact this would have.

 

Any advice would be gratefully received

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rebel11

rebel11

Posted
Posted

Hi Jo

 

Welcome to CAG

 

We have a Vodafone Rep on this site who can look into the matter for you. Lee from Vodafone.

 

We advise you to follow this method to alert them to your thread:

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGlink31.gif Forum in the subject line

 

Once sent you'll receive an automated reply with a reference number.

 

To ensure that it reaches Lee could you update the thread with this and He'll get back to you as

soon as he can.

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silverfox1961

silverfox1961

Posted
Posted

Hi and welcome to CAG

 

Unfortunately, you are not alone with this. I have seen many threads that say much the same as you. As I see it, this is a money making opportunity for Vodafone.

 

There is no way a surface scratch can transmit into an internal crack unless the phone was dropped or banged at the same time.

 

Let Lee have a go at resolving this but it may be that you will have to get an independent report. If the report shows that the phone is actually faulty and nothing to do with the glass, I would demand that VF refund you to report costs and if they refuse, sue them.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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fkofilee

fkofilee

Posted
Posted

Hi Jo

 

Im a Vodafone customer and have had a few issues before with them. Lee is awesome and is normally pretty good to get this resolved :)

However also Vodafone's CS are useless...

 

Which repair centre detected a crack underneath the screen? Was it Vodafone or HTC's?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Jo Coyne

Jo Coyne

Posted
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Posted

Hi I have registered a complaint using the link above but no reference as yet and I emailed Lee too. It was the Vodafone repair Centre. They have advised me to send it to HTC repairs at my expense but I think that is just a fob off. They initially told me it was a crack under the scren (I think they referred it as the second screen) but now they are advising it is a scratch on the front of the screen. So far they have told me 3 different things and even now, I don't know whether they have invalidated the warranty on the basis that the scratch has caused internal damage or that the scratch itself is classed as physical damage as opposed to wear and tear.

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Jo Coyne

Jo Coyne

Posted
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Posted
Thanks Lee.

Hi all, following my email to the CEO office, they called this morning to advise they are going to replace my phone. Thanks all for your help and advice on this matter

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silverfox1961

silverfox1961

Posted
Posted
Hi all, following my email to the CEO office, they called this morning to advise they are going to replace my phone. Thanks all for your help and advice on this matter

 

All I can say is well done for sticking this out. I will mark this thread resolved for you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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locutus

locutus

Posted
Posted

Surprised to hear this about a HTC One Mini. HTC announced that they will repair the 1st instance of damaged screen for free.

 

 

Read this :-

http://www.htc.com/us/go/cracked-screen-replacement/

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