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    • You will be subject to the same laws notice periods and protections as with any length of contract.    From my own and other’s personal experience I would treat it as an amber warning light to start putting out feelers into what’s out there on the market   A 6 month contract is great for people who might be waiting for a new build , or having renovations done on their own property. For someone like yourself who wants security it might well be time for you to consider moving on.
    • Thank you. You still haven't given as much information. We need more. Please will you tell us who the retailer is – are they in UK or elsewhere? What was the item and what is its value? Did you declare the correct value? Or did the retailer declare the correct value? You say you paid by credit card – not a debit card against your bank account? Please read around all the Hermes threads on this forum. There is lots of good information there. In particular understand your rights under the Contracts (Rights of Third Parties) Act 1999.
    • I am sorry, but without seeing the contract, and knowing what is on it or what effect it has, it is impossible to say.     
    • A16 BYN is the plates that the car was advertised with, and obviously the plate which I checked the mot history with, I also thought the same that the website maybe hadn't been updated with the most recent mot that the dealer had got done, I asked for the original plate number whilst doing the logging in to my bank account, to pay both the dealer and the shiply transporter. Bearing in mind I had told the dealer around 6pm that I would get the deposit sorted out when I put my son to bed, that gave him every opportunity to send me any pre contract details etc. Just over an hour later (son still wasn't in bed) asked for the address of where the vehicle was to be picked up from as I couldn't accept the quote for the transporter without that information. Less than an hour after that he whatsapped me asking if I still want to buy the car because he's getting enquiries from other interested parties and is telling them that he's sold the car to me (no deposit  paid as yet). I then replied a few min later having finally got my son to sleep.    Anyway between me sorting out the details and where to pick the car up from, log into my banking to pay deposits etc he'd  messaged me the original plate no... which I didn't see until after I'd done all the aformentioned.    I decided to check the history on that plate as like yourself I had been confused about the mileage, low and behold there was the most recent mot containing 5 advisories which were never mentioned to me. Another thing I can't really understand is the expiry date of the mot before that either and I did query all of this with the dealer, only to be told that cars in Scotland are renowned for corrosion issues...and that if I had checked the mot history I would have seen them, I explained I had checked the history on the plate in the advert as I had no knowledge of what the original plate numbers were and he told me that the most recent mot was under the plate in the advert. Most certainly the mot certificate he then sent me on whatsapp had the advertised plate on the certificate,  however, it wasn't showing up on the dvla page.    By this stage I was irate with him for several reasons, for not notifying me of the advisories and telling me that he had checked the dvla and the most recent mot was showing up on the advertised plates, I then screenshot the page with the expiry and this car is not mot'd information, and 2 for telling me that cars in Scotland are renowned for corrosion issues!    Had he simply said, the car is 18 years old you're going to expect to have some corrosion at some point, I'd have been a bit more tolerant at that stage. Apon checking the history on the original plates, it transpired it passed the last MOT previous to the most recent one on the same day the advertised plates ran out, I still haven't quite fathomed out what is going on regards to this. However the previous mot showed no corrosion issues and as it hadn't failed on that basis, I would get the panel beater sprayer mentioned in an earlier post to have a look at it, and sort the issues out re that, also the main reason I had the car delivered to my dad's address as that's also the area where the panel beaters business is.  
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .

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Hi all

 

I am asking for a bit of advice.

 

I am currently on a Debt Management Plan (DMP).

 

My credit rating is, non-existent.

 

I needed a car to get to and from work.

 

I went to Carcraft to get a car on finance.

 

The staff at Carcraft appeared to be friendly but put obstacles in the way of every car I wanted.

Excuses like, the finance company will not give you finance on that car because of its reliability.

The finance will only allow you to have that car over 3 years, etc etc.

 

In the end I was ‘directed’ to a VW MK5 golf estate.

This was not my first or second choice but at the end of the day, ‘ beggars cannot be choosers’ as they say.

 

I took possession of the car and it seemed ok.

 

However the next day I noticed some damage to the lower front grill and took it back.

Carcraft rejected this saying it was done while in my possession.

I couldn’t prove it wasn’t so I ended up accepting it.

 

Then I noticed some rust on the rear tailgate.

 

However Carcraft did put this right.

 

Over the next few weeks I did notice the gearbox was a little stiff to engage the gears at times.

As this was intermittent I was convinced the Carcraft would find nothing wrong with it.

 

However 20 months later the engine gave up.

It threw a conrod out of the side of the engine.

The engine was now a lump of scrap.

 

My local garage stated a repair price of a minimum of £2000.

I cannot afford that.

 

I have regularly had the car serviced and have even had the cambelt changed in an effort to keep the car in good condition.

 

I started to do some investigation into the background of the car and found something disturbing.

 

The car had received no services from 31554 miles to 72638 miles.

That’s 41084 miles without a service before I purchased the car.

 

In my opinion the damage to the engine started then and manifested itself 20 months after I purchased the car.

 

The car is a 58 plate so it 6 years old.

 

The mileage is high at 89900 but it is my understand this well within the life of a diesel engine.

 

The car is still on finance and I am still paying it.

 

The past week has been very stressful for both myself and my Wife.:|

 

I am not very good when it comes to disputes

and making my point and would like some advice about what I can do with the car and carcraft if anything.

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we have carcraft onboard here

 

i'll ask the rep to pop in.

 

you might also like to alert the finance company too yourself.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Guest Carcraft Customer Service Manager

Sorry to hear about the above, so we can locate your account to enable us in assisting you, could you please PM me your vehicle registration number?Thank youLinzi

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Sorry to hear about the above, so we can locate your account to enable us in assisting you, could you please PM me your vehicle registration number?Thank youLinzi

 

I can't PM you I am getting the following error

 

You have reached your stored private message quota and cannot send any further messages until space has been created.

 

I have no private messages in my inbox

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sadly you cant pm till 30? posts.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Guest Carcraft Customer Service Manager

Could you post your reg on here and then remove once i have got it?

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Could you post your reg on here and then remove once i have got it?

 

Thanks Linzi

 

Reg number as requested xxxxxxxx

 

I will have to build my posts up, even if I don't usually say a lot.

Edited by snorbitz
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Guest Carcraft Customer Service Manager

Thank you - I can see you purchased from us some time ago, and the only contact customer services have had with you in recent times (back in 2012) was when you cancelled the guarantee you purchased so you only had a 12 month guarantee. However, we will look into this for you and see if there is anything we can do to assist you.

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Thank you - I can see you purchased from us some time ago, and the only contact customer services have had with you in recent times (back in 2012) was when you cancelled the guarantee you purchased so you only had a 12 month guarantee. However, we will look into this for you and see if there is anything we can do to assist you.

 

 

The guarantee was 'canceled' due to carcraft not taking the payments for it. I requested payment be taken multiple times and carcraft failed to take payment. It got to the point where there was so much outstanding payment on the guarantee the policy was considered lapsed. I sent a letter in regarding this to carcraft. However any suggestions and advice will be gratefully recieved. Thank you for your time and attention on this matter.

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Guest Carcraft Customer Service Manager

Ok, we have looked into this and would like to help in some way, my colleague Megan has left you a VM on your mobile ending in 527 - when you have the opportunity could you please call her on 0800 923 9495 option 6. Otherwise drop me a note on here when you are free for her to call you again. (i'm here until 5pm today and Meg is here until 6pm)ThanksLinzi

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Ok, we have looked into this and would like to help in some way, my colleague Megan has left you a VM on your mobile ending in 527 - when you have the opportunity could you please call her on 0800 923 9495 option 6. Otherwise drop me a note on here when you are free for her to call you again. (i'm here until 5pm today and Meg is here until 6pm)ThanksLinzi

 

Thanks Linzi, I am currently at work and will not have the time to ring until later. I did get the message on my mobile. Thank you for your time.

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