Misled about job role

[srf1980]

Hello

 

 

I recently started a new role with a well known insurance company in what was described as an inbound contact centre. I took this job as I've worked in sales before and wanted to avoid the problems of cold calling. I was told all the calls would be incoming calls for people who need quotes.

 

 

One week into the role and I have found this to not be the case. The company is paying people to cold call people then transfer them through to the inbound contact centre. Although I am not dialling myself the calls are to all intends and purposes cold calls and I am getting the same abusive customers I got when I did cold calling.

 

 

As I turned down other opportunities to take this role I feel I have been misled and wonder what my options are. Can anyone help?

[Atlas01]

Your only option is to find another job

 

I'd like to say you can do x, y or z but i'd be stringing you along

[Sidewinder]

Agreed

[kirkbyinfurnesslad]

Get another job

[san_d]

s.

 

 

One week into the role and I have found this to not be the case. The company is paying people to cold call people then transfer them through to the inbound contact centre. Although I am not dialling myself the calls are to all intends and purposes cold calls and I am getting the same abusive customers I got when I did cold calling.

 

 

As I turned down other opportunities to take this role I feel I have been misled and wonder what my options are. Can anyone help?

Sorry but this is still inbound contacts. Whether customers are being cold called it doesn't really matter, unless they didn't want to be transferred, in which case the company is misleading the customers.

 

Find another job soon.

[A girl called Flow]

Agree with all others posters get out - don't be afraid to pick up phone on the jobs you turned down it may not be to late

 

 

I started in insurance brokerage couple of weeks back - found it incredibly boring, condesending and surprised for a regulated industry how little and forthcoming the training was - the formal exams would probably have bankrupted me to! LOL!

needless to say I told the boss it wasn't quite as described in the interview and didn't last long after that.., so tread carefully on complaining

 

 

Within a week I got another job and better paid, there is hope for you too