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    • I'm removing two posts here – one because it refers to "… All from the same ethnic background" and the second one referring to the fact that the customer was Spanish. The first, particularly by king12345 has a strong racist tone about it and is completely unwelcome here.  king1 2345 has been here long enough and knows very well that this is not what we do. ==============================================================================   In terms of the building and insurance problem, it certainly sounds if you are being treated very badly and we would be very happy to help. Unfortunately I find your story is rather unclear – probably because there is a lot of narrative and I'd be grateful if you could clarify your story and in particular breaking down the insurance job and the rest including giving their values. Do you know if the insurance money has been paid to the customer or is the insurance company simply waiting for some kind of approval. You say that the insurance company has signed the job off and so this suggests to me that they are satisfied but what worries me is that they may already have paid the money to the customer who is merely withholding it from you rather than authorising the direct payment of the insurance money to you. Your story needs substantial clarification please. Finally, does your customer own the property? If you are not sure then you should consult the land registry website to ascertain the owner of the property
    • update:  Tried with new micro filter and still no difference in the speeds.  Called plusnet and they sent this 🤪 although looks like there was interference in the line which i never picked up   
    • Hi dx100uk   He is the information you asked for.   OC: Capital One    Type of debt: Credit Card    When taken out: 29/10/2017   Current owner: Capital One    Defaulted date: Hasn’t Defaulted    Outstanding sum: £156.52   ———————————————————————   OC: Vanquis   Type of debt: Credit Card    When taken out: 21/05/2018   Current owner: Vanquis   Defaulted date: 31/05/2019   Outstanding sum: £355.00   ———————————————————————   OC: Ocean    Type of debt: Credit Card    When taken out: 09/09/2018   Current owner: Ocean   Defaulted date: 07/06/2019   Outstanding sum: £318.00   ———————————————————————   OC: Instant Cash Loans T/A Payday Express   Type of debt: Payday Loan   When taken out: 22/01/2014   Current owner: Instant Cash Loans T/A Payday Express   Defaulted date: 04/06/2014   Outstanding sum: £492.00   ———————————————————————   OC: NatWest   Type of debt: Current Account    When taken out: 05/08/2003   Current owner: NatWest   Defaulted date: 30/04/2016   Outstanding sum: £468.00   ———————————————————————   OC: British Gas   Type of debt: Utility Gas Account   When taken out: 01/08/2015   Current owner: British Gas   Defaulted date: 06/09/2018   Outstanding sum: £712.00   ———————————————————————   OC: British Gas   Type of debt: Utility Electric Account   When taken out: 01/08/2015   Current owner: British Gas   Defaulted date: 06/09/2018   Outstanding sum: £819.00
    • Thanks DX re counterclaim. Just to clarify regarding witness should I just put one on the N180 and at court just take a witness statement from partner?  
    • I am hoping someone can advise me regarding my salary. I work as an emergency response driver for a private medical transport company. I work 6 x 24 hour shifts on call(total of 144 hrs) followed by 2 rest days(48 hrs). I work from my home address, with a company vehicle parked outside. During my six on call shifts, I must be available to respond to any task given to me (by phone-call) within a certain time. As you can imagine, while on call I am very limited to what activities I can take part in. Due to the nature of my role and the need to respond within 30 minutes to 90 minutes I am somewhat tied to my home. Obviously I cannot consume alcohol, go for family meals, go shopping etc. Even while attending hospital appointments, popping to the shop I must wear my uniform, take the vehicle with me and be contactable and ready to respond. It has been brought to my attention that on call time is now classed as working time if you must be at the disposal of your employer during that on call time.   Is that correct and if so, should I be paid at least the minimum wage while on call. I am currently paid an annual salary of £22,000 for being on duty an average of 6,570 hours per year which would put my hourly rate at well below the minimum( not including annual leave).   Any advice would be greatly appreciated. Thank you.
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Hello, I would be grateful if some advice could be given regarding my situation.

 

I am currently applying for a visa at the UK Home Office. However, they have just informed me that my visa application has been put on hold due to impending prosecution charges by South West Trains DRU.

 

The Home Office has provided me with the summon reference and that I am charged with "Travelling on railway without paying fare on 29/09/13."

 

I do not recall having received any notification of this from South West Trains. However, I do recall the incident on the morning of Sunday 29th September 2013:

 

I was traveling with a companion. As we were in a rush to catch the train, my companion ran ahead of me to purchase my ticket. He purchased a zone 1-6 railcard with a Young Person's discount for me. We took the train from Kingston to Vauxhall. At Vauxhall, I was requested to show my Young Person's railcard. I then realised that in my rush I had left my wallet at home and my railcard with it (I do actually hold a valid Young Person's railcard). These details were all meticulously noted by the ticket barrier officer in his pocket notebook- at several points I had to dictate the line of events. Following that, I was let through the ticket barrier. For the remainder of my journey, I purchased the same zone 1-6 travelcard, but without any discount.

 

I would like to settle this out of court and as soon as possible so that my visa application can be processed. Already I have not been able to leave the country for over 6 months, and this has affected my work. However, I do not have a letter of notification from South West Trains and therefore do not have any contact details.

 

I have called IRCAS, and have been given a number to the prosecution department of South West Trains. But, for the last 3 working days that I have called them, I have been unable to reach anyone. There doesn't appear to be an answerphone set up either- I just get a message telling me to try again later.

 

Does anybody know how I can get in touch with South West Trains regarding this?

 

Thank you

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I was traveling with a companion. As we were in a rush to catch the train, my companion ran ahead of me to purchase my ticket. He purchased a zone 1-6 railcard with a Young Person's discount for me. We took the train from Kingston to Vauxhall. At Vauxhall, I was requested to show my Young Person's railcard. I then realised that in my rush I had left my wallet at home and my railcard with it (I do actually hold a valid Young Person's railcard).

 

So you could present no supporting documentation for your ticket when questioned? =no ticket unfortunately.

 

These details were all meticulously noted by the ticket barrier officer in his pocket notebook- at several points I had to dictate the line of events.

 

What exactly does this mean? Was the Inspector failing in his duty to second-guess what you had done?

 

Following that, I was let through the ticket barrier. For the remainder of my journey, I purchased the same zone 1-6 travelcard, but without any discount.

 

Good; although that is not retroactive and does not count (again, unfortunately) against your previously reported journey.

 

I would like to settle this out of court and as soon as possible so that my visa application can be processed. Already I have not been able to leave the country for over 6 months, and this has affected my work. However, I do not have a letter of notification from South West Trains and therefore do not have any contact details.

 

Strange. What address did you give the Inspector?

 

I have called IRCAS, and have been given a number to the prosecution department of South West Trains. But, for the last 3 working days that I have called them, I have been unable to reach anyone. There doesn't appear to be an answerphone set up either- I just get a message telling me to try again later.

 

H'mmm that does seem to be an option.

 

Does anybody know how I can get in touch with South West Trains regarding this?

 

Keep trying that number...

 

Thank you

 

No probs, and best of luck.

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So you could present no supporting documentation for your ticket when questioned? =no ticket unfortunately.
No, as I was not carrying my Railcard, I could not present any supporting documentation. I did suggest that he look up my Railcard details on their record, but he said that was not the point. What is relevant is whether I am carrying it at the time of travel. So yes, since I was carrying the wrong ticket, I effectively had 'no' ticket. I don't contest that at all. But what I am requesting for now is advice on how to resolve this.

 

What exactly does this mean? Was the Inspector failing in his duty to second-guess what you had done
Sorry, I am not sure what you mean here. There was no need for the inspector to second-guess what I had done as I had told him directly. However the progression of our conversation was not in chronological order and the exact turn of events was probably hard to follow. My point for including that sentence was that he had detailed and accurate records of the situation.

 

Good; although that is not retroactive and does not count (again, unfortunately) against your previously reported journey.
Unfortunately yes. I mentioned this to clarify that it was just the one journey between Kingston and Vauxhall for which I did not have a ticket. I did not use this discounted ticket for any journeys prior to or following this occasion.

 

What address did you give the Inspector?
My home address. It was definitely correct as he showed me what he wrote to double check.

 

 

Cheers Grotesque, I will keep calling. But if there is any other means of contacting South West trains that you could recommend, do tell.

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I think their address etc is here somewhere, buried in a morass of other threads about... SWT ...but if contact their "customer services" they should either give you any oother contact details Revenue have, or, more likely perhaps, pass on the substance of your problem to them: who may then re-contact you.

 

http://www.southwesttrains.co.uk/contact-us-form.aspx

 

customerrelations@swtrains.co.uk

 

At the moment they can proceed in your absence, unless you

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Thanks very much! I have dropped the customer relations team an email and have received a reference number for my case, and the assurance that they will contact me as soon as they can.

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Good news. Come back when they do, and we can discuss dispute resolution. As it were.

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