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Car Paint Repair problem?


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On the 10th March 2014 I ordered some car paint from a company called Car Paint Repair and paid by VISA debit card £16.49 including postage.

After a week days and no delivery, I emailed them to query it and the reply was that the goods were in post and to wait a few more days.

Yesterday and today I emailed them and no reply. I have tried phoning but no answer. I have since done a search and found a number fo bad reviews for this company. My fault I should have checked them out first for reviews.

Is there any way I can get my bank, Nationwide to cancel the transaction and refund the money back to my card? thanks.

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You haven't given them a lot of time, you might struggle to get a chargeback at such an early stage. It's not just returned on your request, they will contact Car Paint Repair first.

 

 

I have amended your subject heading because of the short period and will reinstate it at a future date if you continue to get no goods.

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The DSR are not much help at this point as the goods have not been delivered and they are not responding to emails or answering the phone. According to a number of reviews on various sites, all bad, Trading Standards is taking a very keen interest in this company as many people are having a similar issue.

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Speak to your Card Provider, ask to do a Chargeback.

 

The DSR are not much help at this point as the goods have not been delivered and they are not responding to emails or answering the phone. According to a number of reviews on various sites, all bad, Trading Standards is taking a very keen interest in this company as many people are having a similar issue.
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