Car Paint Repair problem?

[Surfer01]

On the 10th March 2014 I ordered some car paint from a company called Car Paint Repair and paid by VISA debit card £16.49 including postage.

After a week days and no delivery, I emailed them to query it and the reply was that the goods were in post and to wait a few more days.

Yesterday and today I emailed them and no reply. I have tried phoning but no answer. I have since done a search and found a number fo bad reviews for this company. My fault I should have checked them out first for reviews.

Is there any way I can get my bank, Nationwide to cancel the transaction and refund the money back to my card? thanks.

[Conniff]

You haven't given them a lot of time, you might struggle to get a chargeback at such an early stage. It's not just returned on your request, they will contact Car Paint Repair first.

 

 

I have amended your subject heading because of the short period and will reinstate it at a future date if you continue to get no goods.

[rebel11]

Hi Surfer01

 

Distance Selling Regulations apply:- http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

[Surfer01]

The DSR are not much help at this point as the goods have not been delivered and they are not responding to emails or answering the phone. According to a number of reviews on various sites, all bad, Trading Standards is taking a very keen interest in this company as many people are having a similar issue.

[rebel11]

Speak to your Card Provider, ask to do a Chargeback.

 

The DSR are not much help at this point as the goods have not been delivered and they are not responding to emails or answering the phone. According to a number of reviews on various sites, all bad, Trading Standards is taking a very keen interest in this company as many people are having a similar issue.

[ericsbrother]

you can do a chargeback after 15 days so ask your bank to do so now.