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Orange default despite making payments

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Hi guys, hope someone can help with this.


I was previously on a mobile contract with Orange, got into arrears and arranged a payment plan to clear those arrears over six months.


The plan was agreed to in December (2013) and I have been paying as agreed. Viewing the details with Noddle, I found that Orange had not updated my credit score to show I was paying the money back. I have been given two different email addresses to contact their credit file queries team: [email protected] and [email protected], I sent emails on 21st Feb and 7th March respectively and had no reply about it.


My new updated credit report now shows a default, despite having made payments as agreed.


Is there any way to contact Orange besides email? A few minutes chat would sort all this out and I can carry on making the last few payments.

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I did write a letter back in December to try to arrange a payment schedule, but after being told it was an eight week turnaround of correspondence I sorted out the payment schedule by phone. This was to avoid any defaults haha. I got a letter back in Feb that was more like an automated reply and didn't answer anything I had said, I've been dealing with them over the phone since.

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Sounds like one of their min wage reps thought a default was the right thing to do instead of a simple ATP.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



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  • 2 months later...

So I've sent a recorded delivery letter explaining the situation to the lovely people at Orange and marked it as a formal letter of complaint. I believe I've entered the six week time scale for them to deal with it, is this correct?


Also, Buchanan Clark & Wells are chasing. I have a telephone harassment letter from the templates but does anyone have a nice letter to tell the DCA to jog on?

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