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    • Thanks DX,    I will update if they outsource to another company or issue any of proceedings (unlikely I know)    cheers, 
    • go up on your UC log-in it should tell you if you are entitled to free prescriptions. if you are, then yes  and yes go get all your moneyback.    
    • I would expect revenue officers are quite aware of the time of day they are manning barriers. i'd also go as far as to say they don't bother to do this in off peak times... as there would be little point, no loss of revenue to protect.   they man the barriers at peak times, when people have purchased their permit to travel at a peak time travelled at a peak time arrived at their destination at a peak time.   thus they prevent: [loss of revenue] the traveller simply paying for an off peak fare when they just travelled in peak time [and most probably are a worker] getting an off peak return when they are travelling back home in peak time [worker returning home]     in other words ..fare dodgers.   your intended return was off-peak, but you didn't tell them.. we'll never know when your permit to travel was purchased nor if you travelled in peak time....but as from about post 5 i'll hedge my bets..   yes you are entitled as others may well be, to a refund because you were returning off peak but if you don't tell 'em…….   as for our experts , its either they are on holiday, which is none of our business or they sussed you out a longtime ago and don't want an argument here that they have 1000's of times in their regular work....   anyway  I've said all this from the start this thread is getting boring and repetitive.   dx ...    
    • @BankFodder and @BazzaS Thank you for your responses ~ I take on board all that you've said, and can only apologise again for all the narrative.   My nephew who's been [supposedly] dealing with this for over 6 months, unfortunately didn't have the experience and was consequently taken in by them and the way they 'operate', and he consequently let me down massively including through the Ombudsman this 2nd time: * 2nd Complaint with Ombudsman initially registered 11/04/2019 but, not registered properly until 15/04/2019 through their helpline (by this time my nephew, who was down as my rep for the Ombudsman, too, and the preferred contact, was away and out of the country until 07/05/2019, which was the day before the ombudsman's system had given for all evidence to be in). * Eventually after asking for and being granted 2 or 3 extensions all evidence had to be submitted by the 28/05/2019, though I was still able to keep adding evidence which would supposedly be taken into consideration (it wasn't...don't think any of it was, and it didn't take me long to work that one out!) via the messaging system. * On the BH Saturday (25/05/2019) during a phone session with my nephew in a last ditch attempt to try to get the evidence on the site, he ended-up really pushing my boundaries over this (I've finally had EMDR last year for all the trauma I've been through and that had finally kicked in)...I ended-up calling my nephew a patronizing [and might have used the F word!] prick and turning the phone off. Haven't spoken to him since, or the rest of my family, am only communicating with them through emails, texts and messenger on Facebook, and am intending to keep it that way until I'm god and ready. * The Ombudsman eventually issued his decision on 05/07/2019 (N.B. During this time he'd contacted me twice on the phone, thus bypassing my nephew's status as npower have been doing for years, including in the run-up to my lodging the latest complaint with the Ombudsman). * Npower appealed the decision on the 11/07 (the arrogance of that will strike you once I get the chance to upload the evidence I've been accumulating over the time my nephew has been 'dealing' with them and subsequently), I appealed the decision on the 18/07, which was the day before the final 14 days to appeal were up (N.B. During our 2nd converation, the Ombudsman had told me, whilst prefacing this with "I probably shouldn't be telling you this..." 🤪, that if I left it until the day before, I'd then have another 14 days whilst he considered the 'appeal' and then, even after that, I'd have recourse to appeal to his manager if I felt he'd got something wrong!!..........Yeh right! 🤬). * In the end he rejected both of our appeals and this is the basis of his response on the 01/08/2019, which he'd taken to be a relatively simple billing issue, along with my not having understood my bills and never having paid enough all along (NOPE!):- "Some of the bills are shown differently on the spreadsheets, but the information is the same. For example, on the first spreadsheet there is a bill of £3,032.40 on 4 October 2018. On the second spreadsheet there are three bills issued on 4 October 2018 for £677.33, £678.30, and £1,676.77. These three bills add up to £3,032.40. I appreciate that this can be confusing for customer’s, but this is something I did cover in my original decision. Whilst I acknowledge npower’s point that a manual bill will essentially contain the same information as the bills previously issued, it is the way in which the information is presented that is crucial to assisting the customer to understand their account better. After considering the appeals from you and npower, I can see no justifiable reason to change the decision, which I maintain is fair and reasonable for both parties, based on the evidence I have reviewed. I confirm that Ombudsman Services: Energy’s full and final decision is that npower should: • Issue a letter of apology. • Apply a credit of £120.00 to account 142309111 for the two failed appointments in 2015 in line with the terms of the Guaranteed Standards of Service. • Apply a goodwill gesture credit of £200.00 to account 142309111 in recognition of the shortfalls in service. • Provide the customer with a manual bill to show a clear breakdown of charges, payments, and credits on account 142309111 for the period from 19 February 2013 to 19 February 2019. We have now reached the end of our investigation process and there is no further opportunity to appeal. You now must decide if you agree to accept our decision in full and final settlement of the complaint."   * I haven't accepted it (why would I, when it's based on lies; npower breaching every SLC and Customer Obligation going with me; the GDPR and former DPA; fraudulently altering my data to fit in with their narrative; obfuscating, kicking-up a dust-storm, using bullying and harrasment every time they're challenged, all with the intention of trying to put the onus of responsibility for .managing. my account back onto me and save themselves coming under further scrutiny with Ofgem...though they're so far behind what has gone-on with this company over the years and/or they just don't want to unsettle their "Dear Stakeholders", especially with one of the Big 6; and all whilst I've been finally able to get the very damning evidence together against them?!). I'm about integrity and having a moral compass ~ everything this company isn't and lacks ~ and I will no longer compromise that for anything or anyone, particularly not this shower of 💩s in npower.   So yes @BazzaS I " a) want to take action" and furthermore, I believe I've got a very good case against them with your help.   Again thank you both for your support and I'll start on the bullet list over the week-end and also start uploading evidence (I've got rhemes of it on a USB stick, which I'm currently redacting the important ones of).   GM  
    • Hello.   I have received one of these penalty notices  for a prescription from several months ago.  I usually have a prepayment card but they're saying it may have expired, which it could have done.  Unfortunately, I can't find the card itself so I can't confirm.  I was going to pay the penalty on the grounds I may have carelessly let it expire but on the website for paying it says I may be entitled to free NHS prescriptions as I'm claiming Universal Credit.  I can't recall which elements but I suspect it's child tax credits and possibly something due to not high salary.   I'd never considered that I may be eligible but if this is true, then I may have been buying the prepayment card unnecessarily.  Which makes me wonder if I can avoid paying this fine because even though I ticked the box to say I have a prepayment card, which was technically not the case if it's expired, I may be eligible for free prescriptions.  Assuming I am, which I will try to determine next week for sure, do you think I can appeal the penalty based on the wrong box being ticked but ultimately it not be a fraudulent claim because I am entitled to them free anyway.   Does that make sense?  Your thoughts on the matter are all appreciated.
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Post work programme support - Your experiences?

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Looks like things are going to get a lot tougher for the unfortunates:http://www.pcs.org.uk/en/department_for_work_and_pensions_group/dwp-news.cfm/help-to-work-and-sr13-conditionality

 

The Government is introducing increased conditionality measures from 28 April 2014 for JSA and lone parent claimants, and for or UC claimants from summer 2014. Although some measures will be phased in up to December 2014.

New measures were announced as part of the Spending Review 2013 (SR13), known as the SR13 Conditionality Package. In addition the Government announced a further stricter conditionality scheme for those claimants who have ‘returned’ to the jobcentre from the Work Programme known as the Help to Work (HtW) package.

 

Advisers have now been re-branded as “Work Coaches” and Job search review/Assistant Advisers are now to be called “Assistant Work Coaches”.


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Interesting reading - and for the most part, totally unworkable I think. They want people to attend the jobcentre daily for 13 weeks while at the same time reducing the staff by 10%?? This is the same staff who can't cope with the workload now.

 

Lots more new guidance for us to download and catch them out with. Bring it on.

 

Good to see the PCS is still on our side. I note their comment about increased security in the JC..I have a feeling they're going to need it.

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I was drunk at an interview once lol

The people who sent me wasnt very happy. Nevermind. Oh and I buggered there computer after changimg the BIOS lol :-)

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They sound a wonderful lot at your JC, Chester!

 

I'm well past the 6 month PWP mark now and they admit they haven't a clue what to do next so are just keeping it going - they call me in for a brief 1-to-1 every 6 weeks or so but they always seem happy with what I'm doing. I think I've been very lucky in getting decent advisers rather than 'stick 'em all on a course' types.

 

Pity that casually-dressed customer hadn't recorded the adviser being abusive - would have made one hell of a good complaint.

 

6 months? yeah sounds like it's basically more of the work programme. At the end of the day how can they do any more than you can to find yourself work. It's just ridiculous.

 

However I have heard about this working full time malarkey coming in now for 4-6 weeks for your benefit or being forced to volunteer. I made a separate thread to try attract some more input to get to know what I may be dealing with.

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I have never had a job that required unpaid "training" to secure an interview. It has always been a case of interview->job->training. Employment legislation as it currently stands gives the employer the ability to dismiss any employee within the first two years without needing to give a reason.

 

If an "employer" is offering unpaid "training" without a genuine and firm offer of a job at the end of it, you are being taken advantage of.

 

Name and shame this "employer" please.

 

Good point here too.

 

I had to attend a "job induction day" which was organised through the JCP. The job itself sounded like it could be worth a punt until they started saying if you are successful you will have 6 weeks training, then you will potentially be offered an interview. I was sat there thinking what the hell?! 6 weeks training with the chance I may or may not get a job? this is insulting....

 

Looks like things are going to get a lot tougher for the unfortunates:http://www.pcs.org.uk/en/department_for_work_and_pensions_group/dwp-news.cfm/help-to-work-and-sr13-conditionality

 

Ahhh yes this is what I was making a new thread about. It all seems a little all over the place at the moment, hopefully it becomes clearer soon what will be expected of us, and measures I can take to avoid this useless tripe.... going in and signing in every day? ok what is that going to achieve for me? PLEASE MAGIC UP SOME JOBS THAT WILL ACTUALLY HELP!

 

Also for me nothing much has changed on PWP, i'm still pretty much just plodding along attending weekly. They keep telling me to fill out this job journal thing explaining the steps I will do every week. Which I do but I just keep it vague. They keep telling me to be more specific about what I do. I just wonder why printouts of my applications is not enough. Do I now have to write down when i'm taking toilet breaks during my applying for jobs? "took a 5 minute break here to take out the trash"

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I'm a PWPS and so far the amount of help I have had from my advisor (to be couch soon) has been virtually zero. I basically go in, get called, am handed the signing paper and they say thats it till next time. Even now I always have to wait beyond my actual signing time so what it's going to be like if the sign each day" thing comes in I do not want to know.

Mine thing she seems to push every time is I should apply for PIP (Care component as wife is disabled). We did that last December and it took the department that deals with it 18 days to send use the forms. This left us with just 13 days to fill them and send back and during that time we had to get a full medical history from the doctors and letters from the specialists that had seen her.

Because of delays receiving the forms back they instantly took it that we were not making a claim and then cancelled the lifetime award for DLA high rate mobility that my wife had. But they did not let us know the decision until 7 days before the DLA was going to be removed.

Had to spend some serious phone time to get them to reinstate the DLA.

So to say I was not happy with my advisor was an understatement (but I have been civil with her).

 

BTW any one know if it's possible to get your advisor changed if you do not like them or have a problem with them?

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BTW any one know if it's possible to get your advisor changed if you do not like them or have a problem with them?

 

If you're really unhappy with your adviser you can write to the manager of the Jobcentre and request to see someone else. They don't particularly like doing this, but they will do it in some cases.

 

Bear in mind that it is likely your existing adviser will be asked to comment on anything you write.


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The idea that all politicians lie is music to the ears of the most egregious liars.

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I was on the two year work programme through Inge(ni)us b***ards. I finished last October and since then the JCP doesn't seem to know what to do with me (for which I am actually very grateful) I sign on once every two weeks and this consists of a different advisor each time, who looks at my donald duck job applications - literally sometimes I'll write Donald@Duck.com - position applied for Chicken sexer) and they sign me. Done and dusted in under two minutes. I don't mean to sound glib, but I'm SO grateful after going through the mincer at Ingeus that the JCP seem to have given up on me as a lost project so far. I'm left free to apply for REAL jobs rather than jump through all the training hoops.

 

Cant see it staying like this forever, id be careful what you right on your form. as one day you will get an advisor who does read them, and then your sanctioned.

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Looks like things are going to get a lot tougher for the unfortunates:http://www.pcs.org.uk/en/department_for_work_and_pensions_group/dwp-news.cfm/help-to-work-and-sr13-conditionality

 

always is gonna get tougher especially with a Tory government in charge! is it our own fault that we need to sign on to get money to keep us from been homeless and to survive!

 

good to see the PCS is on our side.

 

dont know why the dwp etc need to lie that the WP is a joke and is a waste of money as u would not need a help to work scheme after the work programme if they say "the wp is working and getting people jobs"

 

to me if i wanted to do there forced labour that the help to work scheme is a would do community service!

 

and for the advisers been changed to "work Coaches" and job search review/assistant advisers been changed to "assistant work coaches" i could not care less what they are called what is the difference going to be? they are gonna give u the same info etc like u get any other time u go to sign or see your adviser

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Any difference is only ever likely to be cosmetic as I doubt their attitude and manner would change

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Job centre advisor's/coach's.whatever you want to call them now have got to be very careful...why

 

The government keep proudly boosting how their policies are working and that there are now fewer people claiming benefit

 

Now if we say a JS advisor sees 1 person every 10 mins for 8 hours a day they see 48 people a day (hypothetically) multiply that by 5 and they see 240 per week.

 

So on that basis on a two week cycle a JS Advisor sees 480 people, Ok I will say 500 for easy figures. So technically every time the Number of unemployed falls by 500 the job of a JS advisor is at risk.

 

So we have the potential in the future that you could find yourself sitting next to your own advisor who is waiting to sign on themselves

 

So if there are any Advisor's visiting these boards and see this post remember that every-time you get someone a job you are also putting your own at risk.

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is this voluntary work/forced to only for 6months then sign on as normal again after it?

if u have to sign on everyday from what i heard it is only for 13 weeks is that true?

and plus the training u can get as your 3rd option how long is that going to be for?

 

has anyone on here been put forward for any of the HTW scheme yet?

 

as i am not sure if this is true but a heard its 8 weeks then u its a choice or your adviser picks one of the 3 options true or not?

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is this voluntary work/forced to only for 6months then sign on as normal again after it?

if u have to sign on everyday from what i heard it is only for 13 weeks is that true?

and plus the training u can get as your 3rd option how long is that going to be for?

 

has anyone on here been put forward for any of the HTW scheme yet?

 

as i am not sure if this is true but a heard its 8 weeks then u its a choice or your adviser picks one of the 3 options true or not?

Its your advisor who choses


TJR JNR

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is this voluntary work/forced to only for 6months then sign on as normal again after it?

if u have to sign on everyday from what i heard it is only for 13 weeks is that true?

and plus the training u can get as your 3rd option how long is that going to be for?

 

has anyone on here been put forward for any of the HTW scheme yet?

 

as i am not sure if this is true but a heard its 8 weeks then u its a choice or your adviser picks one of the 3 options true or not?

My option was find my own voluntary work within 4 weeks or be put on mandatory work placement - my advisor said for people who have a previous history of employment part time voluntary work would be seen sufficient to get u back into a pro-active routine instead of the mandatory work placement maybe 2 or 3 days a week for a few months and see how things go


TJR JNR

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My option was find my own voluntary work within 4 weeks or be put on mandatory work placement - my advisor said for people who have a previous history of employment part time voluntary work would be seen sufficient to get u back into a pro-active routine instead of the mandatory work placement maybe 2 or 3 days a week for a few months and see how things go

 

 

Aww well I shall see what I get told next time I sign on

 

Would rather do 2-3days work instead on been forced to for 6 months!

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Not sure if this will happen but I just seen in a paper for tomorrow that job seekers must take zero hours contract or face sanctions that's what been said from a Tory Minster but DWP are trying to ban zero hours contract but wonder how this will unfold

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Not sure if this will happen but I just seen in a paper for tomorrow that job seekers must take zero hours contract or face sanctions that's what been said from a Tory Minster but DWP are trying to ban zero hours contract but wonder how this will unfold

 

I read this

It makes you laugh at how hypocritical they are

If you are ordered to go for a zero hour job it claims you must apply and even accept it yet they claim zero hours are not forced etc now

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always is gonna get tougher especially with a Tory government in charge! is it our own fault that we need to sign on to get money to keep us from been homeless and to survive!

 

good to see the PCS is on our side.

 

dont know why the dwp etc need to lie that the WP is a joke and is a waste of money as u would not need a help to work scheme after the work programme if they say "the wp is working and getting people jobs"

 

to me if i wanted to do there forced labour that the help to work scheme is a would do community service!

 

and for the advisers been changed to "work Coaches" and job search review/assistant advisers been changed to "assistant work coaches" i could not care less what they are called what is the difference going to be? they are gonna give u the same info etc like u get any other time u go to sign or see your adviser

The PCS isn't on your side. They are just trying to garner solidarity from claimants by laying the blame wholly at the DWP's doorstep.

If the PCS gave a fig about claimants they would be subverting sanctions and conditionality behind the scenes.


 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

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Not sure if this will happen but I just seen in a paper for tomorrow that job seekers must take zero hours contract or face sanctions that's what been said from a Tory Minster but DWP are trying to ban zero hours contract but wonder how this will unfold

 

Link to the story: http://www.theguardian.com/uk-news/2014/may/05/jobseekers-zero-hours-contracts - This "policy" will only affect those on Universal Credit... As we all know, UC is having serious problems in implementation and cost overruns, so there is a good chance that many will escape the clutches of the system.


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No... you can't eat my brain just yet. I need it a little while longer.

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The PCS isn't on your side. They are just trying to garner solidarity from claimants by laying the blame wholly at the DWP's doorstep.

If the PCS gave a fig about claimants they would be subverting sanctions and conditionality behind the scenes.

 

I have to agree and it makes me sick to hearSerwotka proselytize when he knows some of his members are willfully enacting these sanctions.

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The PCS isn't on your side. They are just trying to garner solidarity from claimants by laying the blame wholly at the DWP's doorstep.

If the PCS gave a fig about claimants they would be subverting sanctions and conditionality behind the scenes.

 

I have to agree and it makes me sick to hearSerwotka proselytize when he knows some of his members are willfully enacting these sanctions.

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Just been told today when i signed on that i can go back to signing at my local jobcentre as people in wirral who finishd wp had to go to the main jobcentre for wirral in birkenhead which is a huge jcp over 4 floors the top floor dedicated to post work programme only but now the staff from there are being split up and sent to all smaller local jobcentres accross Wirral under New Reforms as Wirral has be chosen to change over To Universal Credit in July


TJR JNR

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Dnt know what to make of that but at least i get to go back to going to my local jobcentre in the village rather than the massive one all the way in the town centre


TJR JNR

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Dnt know what to make of that but at least i get to go back to going to my local jobcentre in the village rather than the massive one all the way in the town centre

 

good to hear u should always have gone to your local job centre in the village instead of the one in the town less travel more job search.

 

my local job centre is not that big up and down stairs but its not the biggest of offices but it gets use to its limit but cant believe a jcp down where u live has 4 floors lol!

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good to hear u should always have gone to your local job centre in the village instead of the one in the town less travel more job search.

 

my local job centre is not that big up and down stairs but its not the biggest of offices but it gets use to its limit but cant believe a jcp down where u live has 4 floors lol!

my local jobcentre sent me there coz all the staff that deal with post work programme are at the big jobcentre in the town centre its the same with other small jobcentres as i spoke to a woman who had also been sent frm her local office but now they are rolling out universal credit in our area they are sending one or 2 staff from the team that delt with pwps at the main jobcentre in town an placing them in smaller jobcentre in the district

TJR JNR

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