Partial refund for faulty goods? ***Resolved***

[SRT]

Hi,

I hope this is the correct site to post this thread:???:

 

I purchased an item from a major oxford street retailer via an online account.

 

It was a present for my wife and was purchased 27/1/14 and was presented to her on 28/2/14.

 

A fault was identified and the item was returned with agreement that I would be re-imbursed for the postage .

 

Subsequently I have had a "partial" refund made to my account for the item cost and not the original delivery charge of £4.95

 

I am in discussion with the store over other factors but I want to be clear.

 

Does the sale of goods act cover the original delivery costs I incurred at point of purchase?

 

I have looked through the stuff on the trading standards but am a bit confused:oops:

Thanks for any guidance.

Stuart.

[rebel11]

Hi SRT

 

Distance Selling Regulations apply,

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

 

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf

 

http://dshub.tradingstandards.gov.uk/forcustomers.

[SRT]

Hi and thanks for the swift reply.

I think I can work it out now:-)

[rebel11]

Excellent, can you let us know what happens and if you need further help.

 

Hi and thanks for the swift reply.

I think I can work it out now:-)

[SRT]

Hi again,

Just got of the phone with the store and all sorted amicably.

Thank you for your guidance:-)

[rebel11]

Well Done SRT, I'll mark the thread resolved.