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By honeybee13 · Posted
I'm sure there are a lot of questions but I have one. Why did your brother charge back the premiums and what happened when I assume you asked him for the money please? HB -
I just called the accounts people just to check what they're going to be charging me and they said £125 a week. The letter says £111.60... Not sure what to do anymore! They're extremely useless. -
can you do as advised please and put those in one multipage pdf please post hidden -
Many thanks Andy, I also have an open Investigation running with SLC - but hear nothing unless I call them, it gets escalated, then goes round in a loop. This has been happening since Feb... SLC did say they are communicating with a third party on behalf of Erudio - unsure what this all means. I get told completely different things everytime I call SLC. I had requested a new SAR from Erudio on 30/03, as I would like to see what they are doing about this in general, and if they are liaising with SLC I've had an email from Erudio - but nothing else... should I continue to pursue this? Or just hang on.. -
Hi all. We recently moved to a new house using a removal company A*****. We paid for everything to be packed, all furniture disassembled and loaded on their track and then for everything to be unloaded at the new house and the furniture to be re-assembled. We also bought ''Comprehensive Insurance Cover'', thinking it would cover any damage or loss. We paid over 2k for this job. Unfortunately the shelves from our bookcase and the clothes rail from our wardrobe are nowhere to be found. We contacted A***** who checked with the guys who did our removal and they claim these parts are not in the truck. They are not in our new house, neither in the old one so they have vanished into thin air. We contacted A***** to claim compensation (we have to buy a new bookcase and a clothes rail) but they refuse to saying the ''Comprehensive Insurance Cover'' covers for damage or loss in transit but we cannot prove the items were lost in transit and their investigation showed the drivers don't have them.... I asked to raise a formal complaint and asked for their legal departments information but they refused to give me any info and advised me to go to the police. Is there anything we can do? It's not the value of the furniture, it's that we paid so much money and on top of losing our stuff, they were really rude and unhelpful. Thank you!
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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