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    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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independent advice on recent vet diagnosis


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Hi guys....

Hoping someone can offer me some advice.

 

 

I am a little confused over my rights during a recent series of unfortunate events regarding my 8yr old bitch, Honey (mixed breed).

 

Some months back she tore her cruciate ligament. It took me a while to decide how best to proceed, considering costs involved. Having decided to go ahead with surgery to fix the problem, surgery was duly carried out and the recovery process proceeded without complication (including a check-up 7 days post op). 12 days post op, I noticed a large (child fist-sized, approx.) lump near her left hind leg. Assuming this to perhaps be a hormonal/stress reaction to the surgery/post-op medication etc, I wasn’t immediately or overly worried by this.

 

14 days post op, I took Honey in for stitches removal. I pointed out the lump to the vet, who proceeded to take a biopsy from the lump, and from other swollen lymph glands running down her neck. He called the next day to confirm that she had lymphoma, with a prognosis of 4-5 weeks left to live. Distressing/shocking to say the least.

 

Am I correct in assuming that a thorough pre-op check would've been conducted on Honey, to ensure she was fit for surgery? Surely if this was undertaken thoroughly, concisely and accurately than this, obviously advanced-stage cancer surely should have been detected?

 

My point is that I never would have undertaken the expensive leg surgery had I been aware of the existence of such an advanced-stage terminal disease.

 

Is there a case here of professional misconduct, and if so, should I be in the least refunded for the leg surgery which I would never have agreed to given the knowledge of the cancer?

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Sorry, should have included this in original msg.

 

Have got in touch with RCVS, who have sent me the stock complaint form.

 

If i'm understanding the role they play/powers they have, they only really get involved with matters of "disgraceful conduct in a professional respect". I would not say that my situation suggests 'disgraceful conduct', rather negligent conduct, something that the RCVS appear to consider something of a grey area and advise contacting the Vet in question.

 

Now, call me a nay-sayer, but I'm fairly sure said Vet would not readily acknowledge professional negligence to me, and refund the £1500 cost of the ligament surgery (plus associated costs - petrol for vets visits, time of work etc).

 

This considered, whom should I approach for further advice on this (potential) situation?

 

Any advise gratefully received.

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I had a simalat situation the dog went in for surgery and then I had a emergency call out 2 days later due to problems with the surgery that I was not told about . the way how I sorted it was I approached the vet in writing to express my unhappiness of the service and then we came to a agreement on the bill . I think that is what you are hoping for some form of gtesure towards the bill .

to put it into context I had a bill for £1300 and eventually we settled on £500

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I had a simalat situation the dog went in for surgery and then I had a emergency call out 2 days later due to problems with the surgery that I was not told about . the way how I sorted it was I approached the vet in writing to express my unhappiness of the service and then we came to a agreement on the bill . I think that is what you are hoping for some form of gtesure towards the bill .

to put it into context I had a bill for £1300 and eventually we settled on £500

 

Thanks for your reply postmn - yes, situations sounds similar (though not identical).

I guess in my case, I feel that the vet either

1) knew about the Lymphoma, but failed to tell as I was obviously never going to spend £1500 on leg surgery for a terminally ill dog

2) didn't know about Lymphoma, but should've picked up on it when conducting pre-op tests

 

In my mind, case 1) amounts to gross professional conduct (but how would I prove this??)

case 2 ) amounts to professional negligence (but how would I prove this??!!)

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Thanks for your reply postmn - yes, situations sounds similar (though not identical).

I guess in my case, I feel that the vet either

1) knew about the Lymphoma, but failed to tell as I was obviously never going to spend £1500 on leg surgery for a terminally ill dog

2) didn't know about Lymphoma, but should've picked up on it when conducting pre-op tests

 

In my mind, case 1) amounts to gross professional conduct (but how would I prove this??)

case 2 ) amounts to professional negligence (but how would I prove this??!!)

 

I would have to say what do you want out of this , if it is a reduction in the bill due to the fact your dog only had weeks to live I think you could do that , however if you want to prove neglicence etc I think that is very difficault , what did the vet say when you quieried it with him .

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I would have to say what do you want out of this , if it is a reduction in the bill due to the fact your dog only had weeks to live I think you could do that , however if you want to prove neglicence etc I think that is very difficault , what did the vet say when you quieried it with him .

 

Agreed - to prove negligence is going to v.hard, probably impossible.

I have yet to query with vet - still trying to digest the bad news... this is obviously the next step; I just wanted to clarify where I stand and best course of action before approaching the vet.

Not really sure what I'm hoping to achieve here (sounds dumb I know). Certainly some kind of reduction in bills if its apparent that he should have picked up on the Lymphoma before operating on Honey's leg (if not a complete refund!!)

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  • 3 weeks later...
Agreed - to prove negligence is going to v.hard, probably impossible.

I have yet to query with vet - still trying to digest the bad news... this is obviously the next step; I just wanted to clarify where I stand and best course of action before approaching the vet.

Not really sure what I'm hoping to achieve here (sounds dumb I know). Certainly some kind of reduction in bills if its apparent that he should have picked up on the Lymphoma before operating on Honey's leg (if not a complete refund!!)

 

Firstly find out about diagnosis of Lymphoma:

http://www.wearethecure.org/lymphoma

Did the pre-op blood tests check for it or is it a specific test not showing signs under routine bloods?

This could found the basis of pre-existing condition which the vet could/should have found prior to operating and can be used as lack of competency on their side.

 

Hope these people on the link can help.

Very sorry to hear about your dog and the fact she had such a trauma of any operation when she needs her calm and happy life at most now

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  • 2 weeks later...

THanks guys,

 

Honey sadly passed away at home with me a couple of weeks ago (the morning of the day I was going to have her put to sleep anyway).

JM2K - I requested a copy of her recent medical history - and from what I can see, no pre-op bloods were taken (Is this normal?) The Lymphoma was only diagnosed via a biopsy of a lump that I noticed, a week or so after the operation.

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  • 4 weeks later...
THanks guys,

 

Honey sadly passed away at home with me a couple of weeks ago (the morning of the day I was going to have her put to sleep anyway).

JM2K - I requested a copy of her recent medical history - and from what I can see, no pre-op bloods were taken (Is this normal?) The Lymphoma was only diagnosed via a biopsy of a lump that I noticed, a week or so after the operation.

 

So sorry for hearing you lost girl and my delay in reply.

Usually the vet asks if you wish to have a pre-op blood screening, rather than them do it automatically. It adds about £60 to the bill.

Unless they ask you and you agree to it, generally most vets would not automatically run them.

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