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    • i'm gonna get a 2nd opinion on this and how you should re-order the above.   i really do think that you need to now clearly portray that the supposed belief that a payment was made you've now realised as a false flag.   the main thrust of your defence should be paperwork issues and how important those are to their successful case. then the  charges issue 
    • is it entitled letter of claim?   dx  
    • Hi could you clarify as it is still unclear about AX as to how they contacted you.   How did AX contact you? (phone, email etc)   How long was it after the accident that AX contacted you?   When AX informed you that you had nothing to pay as this would be paid by the insurance company did you contact your insurance company to verify this before agreeing to AX T&C for the courtesy car?      
    • Hi,   I have received a letter from pra group for a loan from 2013. I have never paid anything towards this loan and it’s no longer on my credit file. What do I do? 
    • Hi  I sold two graphics card to customers on eBay, i used the pacelink to create postage and drop off both items at the same parcel shop, my both parcel were tempered and both of different customer said they received the puppy training pads instead of graphics cards. I use the default insurance on both £25 each.   When i raised the claim to pacelink Hermes admitted for one the parcel that it was damaged, pacelink has issued me £25 which i told them i am not accepting but they still transferred the compensation into my account.   Both of items sold for £780 and £790 respectively. I had to refund both customer, in total it cost me £780+£789.   I want to claim my money back because my both parcels were tempered because i used clear tape when I packed the parcels and when customer received it it was packed with brown tape, in addition to that both customers received puppy training pads of same colour.   I have all the photo avoidance provided by the customers. Conveniently whenever i used royal mail customer received the items perfectly and this time i used Hermes through pacelink and both customer did not received the items.   I have 100% feedback on eBay and sold 5 graphics card in which two were lost through Hermes.    I did recording of both items when doing the packaging. when can been seen at the following urls.           I know the process that i have to write them a letter which i will sent at the following address. Please help me if you have any sample letter. Please help me if i am missing something   Hermes Parcelnet Ltd,  Capitol House,  1 Capitol Close,  Morley  LS27 0WH
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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  • 3 weeks later...
Have you heard from RLP yet ?

 


hello...update...i received a letter on 28th march saying i had to pay £89.20 "due to my actions" and today i have received another basically saying that they know ive been on an internet forum and stated that it was a mistake and in light of this info being classed as a defense,they have advised their client to drop the case and wish me to ignore the first letter...im happy with this because it was a genuine mistake in the first place,but i must admit im a bit freaked out that they know it was me on here? Can anybody shed any light on how they came to know this?
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They trawl this and other sites constantly, and as you specifically mentioned the goods involved it probably wasn't that difficult for them to put two and two together. There's no CIA stuff going on here ;) yet!!! :peep:

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Love how she used the word defence as if she has any kind of standing in the legal system.

 

Silly 'woman'.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Love how she used the word defence as if she has any kind of standing in the legal system.

 


Silly 'woman'.


 


hi renegadeimp and everyone else who replied ...yes the letter does actually say it is classed as a defense so they have advised Tesco to drop the matter...can't believe that they actually look through these kinds of forums! Is that really how they find out who's who!? Sort of makes me feel like were being spied on and makes me more aware of what i actually post online! I did worry that they had somehow got access to my personal info that i used when signing up,relieved to hear actually that this isn't the case

i would really like to thank everyone who took time to reply and help during this ordeal

will that actually be the last i hear from it now do you think?
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Sort of makes me feel like were being spied on and makes me more aware of what i actually post online!

 

In which case, the whole ordeal has actually been for the best. An internet connection to your home can- and at some point probably will- do you far more damage and loss than RLP ever could in their wildest dreams!

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Rlp havent advised tesco to do anything. Tesco most likely didbt even know rlp were harassing you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Well done to you. :whoo:

 

The problem with forums (fora?) is that anyone can look and I am sure RLP spend half their day looking here with gnashing teeth at the potential loss to them.:whoo:

 

Even though we ask everyone to be as anonymous as possible, RLP can put two and two together but most times they get 5 and on occasion get it right.

 

As for the letter. that is Bovine Excrement of the highest order. RLP don't advise their client. They drop it with no contact with Tesco.

 

Leep it safe though as it admits they are not following through.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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For a theft conviction to work, they would have to show intent. I must admit, I think this is the first time that I have seen "a mistake" being a reason for RLP to stop. Perhaps Tesco also look at this site & don't like to see evidence of innocent people being chased in their name?

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Nah 2grumpy. As far as we know, Tesco have nothing to do with RLP when they chase someone. RLP simply use the name as if they are acting in some sort of official capacity, when in reality they have pretty much no contact with Tesco apart from giving them a very small percentage of any money paid to them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Nah 2grumpy. As far as we know, Tesco have nothing to do with RLP when they chase someone. RLP simply use the name as if they are acting in some sort of official capacity, when in reality they have pretty much no contact with Tesco apart from giving them a very small percentage of any money paid to them.

Agreed - but something made RLP turn round pretty quickly in this instance. I don't think that RLP has stopped the chase in similar circumstances before. So maybe someone gave them a little help with a reality check?

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Lets hope so :)

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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