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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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last week I went down with a friend to the local ET centre, she is considering an ET (but I don't think it is a strong claim) and she wanted to see a case in action. We dropped in on what seemed to be a PHR, and which appeared to be somewhat fractious.


The claimant was unrepresented and, during the course of the time that we were there, complained more than once to the lone judge that (a) he, the claimant, had no idea that he was going to be attending such a formal hearing that day - he had come along with some notes/bullet-points and no bundle, rather than formalised legal arguments etc; backed up with examples (which the other side's solicitors had done!). The Tribunal had not informed him it was to be such a formal hearing, which left him wholly unprepared - especially lacking in supporting documentation for his notes. The judge had no sympathy for him. We left after half an hour or so, it was a bit of an eye-opener for my friend (not a bad thing I suppose!)


Can anyone tell me if there is an onus on Tribunals to clearly inform unrepresented claimants what sort of meeting they are letting themselves in for before they turn up? It is not an unreasonable assumption for a new claimant to make - that all meetings, prior to the main hearing, will be somewhat more 'relaxed' (especially if they have already gone through a 'harmless' CMD). The guy we saw was clearly left floundering due to his ignorance. Should the judge have postponed the meeting perhaps?

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Hi SweetLorraine


I think if your representing yourself you need to do lots of research. That research would of told you the kind of preparation that must be done as a minimum. The Tribunal Chairperson would have cut him some slack, but I suppose if he couldn't be bothered to do the minimum work required he can't expect any help. With the internet there is so much help (There is a lot of stuff).



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CMDs actually no longer exist - since the summer, all hearings are now "preliminary hearings" and can cover a wide range of issues.


The claimant would have been sent an order, so really it was up to them to prepare themselves. Preparation and research is key - it's still a legal process, so turning up unprepared isn't really acceptable!

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Yes. Going to an ET is after all ultimately the choice of an individual, so it is deemed logical (and probably common sensical! ;) ) that they will be keen to assist themselves as far as they could. They are not expected to be lawyers- and that is for what, as Rebel says, they would be cut slack. But to turn up unprepared means that that fellow was: unable to assist the Tribunal. So what can they do? Double guess him perhaps? :)

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Thanks for the valuable insights. I had a bad enough time when I went to Tribunal ages ago - Lord knows what would have happened nowadays?... :peep:


Perhaps some people still hope to engage with the process and simply play it by ear. Not a good idea at all. Though the reading that I did beforehand did not prepare me for the shenanigans that took place. Ancient history to me now thankfully..


Maybe the charges help stop some people from becoming their own worst enemy, by stopping them beginning the process in the first place. It would be interesting to see the number of new claims since the introduction of the new changes/charges compared with the 'old' days!

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