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    • It's a big shame that you didn't wait for us to give you the advice that you asked for yesterday. We responded within two hours and if you had checked back you would have found the proper way to deal with it and also to get your money back. You would have in any case have purchased a new laptop straightaway that you would have obtained your money back as well. By taking this action without make any conditional or proviso to the manager you may have compromised your chances. You may still be able to deal with it by sending them a letter if you want. You will have to act quickly as you have already put things in motion. It's up to you but if you want to deal with this then you better start reacting quickly and waiting for the advice that we give instead of rushing off on your own  
    • No I paid for it in full.   So, in short.    The laptop was bought new 2 months ago to take my Biomed year end exam, on 26th July.   It was also bought to have word for my dissertation.     The month to repair is the issue - I need a working laptop now for revision and exam in 12 days.    I did not think for one moment that it would expire at 2 months old - a terrible situation for a new one. I've been there this morning - they have taken the non working one to send off for 'repair'.  I've informed them that if it doesn't work or goes wrong again I want a full refund.  My only option today given the exam date was to buy another, I do not have the time to sit and wait sadly for a repair taking a month.  That was the issue - I did ask if they would honour £299 as paid before - they wouldn't.    I have paid £359 less 10%  - £323.10 that is all the Manager would do. Absolutely in future - will shop elsewhere.      
    • Briefly: Bought kitchen (£20000) July 2023 Promised 1 week fitting - took 5 Only drinking water was from outside tap, couldn't cook All sorts of problems deliveries, wrong parts, quality of doors, drawers not working, worktops de-laminating, none yet resolved Crux of the matter Wickes want to replace all the marble worktops - sounds reasonable That means no kitchen again for how long? They want us to accept a type of marble we didn't want in the first place and still don't want now, and they are not saying that they will make good any damage that may be done in the process We don't want this work done, we want them to leave the kitchen as it is and give us some compensation My wife and I are both in our 70's, I am disabled and we are both on heart medication, we don't want the stress and disruption again The ombudsman says we must allow Wickes to try again Advice please, is there any point in going to the small claims court?  Thanks  
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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mercedes vito van

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I bought a Mercedes Vito van the advert said it was it in excellent condition and even mentioned things that the van didn't have like electric wing mirrors i bought the van after traveling 6 hours on the train to see it and 52 miles into my journey home the van went into limp mode i rang him he said to switch the engine on and off and it may reset i tried it didn't so i rang him back he said as long as the van is driving and there are no warning stop lights on i should get home in it. I did eventually get home 6.5 hours later at 45 -50 miles an hour he had reassured me that i could take it to a VAT registered garage for repair and it wouldn't be a problem. I have done this to find out at a cost of £145.00 for the diagnostics that the turbo is seized and the 4 glow plugs are also knackered i have said to LCH its going to cost just short of £1200.00 to repair as a gesture of goodwill on my part as i would prefer a brand new turbo and not a reconditioned one that i will go halves on the repair bill i couldn't be much more reasonable i don't think, and still they are messing me around they even asked me to drive a non road worthy van back to Todmorden from Wales i just want people to be very sure when buying a motor vehicle from here that they have a very good mechanic with them as the three month warranty they give with there vehicles don't seem to be very good.

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Sorry to be insensible, but why on earth did you travel 6 hours to pick a very common van up.

Couldn't you find a local one?

Sounds like that whatever the van looked like you were gonna buy it because of the long journey.

The only thing the dealer has to do is ask you to drop it back at their garage for repairs and they will be clean in the eye of the law.

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I travelled that far because i wanted a primrose yellow one and the dealer had been inaccurate in his description of the van however it seemed to drive smooth and the little bit of external stuff didnt put me off and with regard to to returning the van which he has offered it is his responsibility as a retailer to make sure his goods ar fit for purpose and it will be his responsibility to pay consequential loss which the 500 pound return journey on a flatbed truck will cost him he is been pig headed i have offered to split the repair bill down the middle and he thinks im on the make when im in fact still out of pocket to the tune of 600 still i have left my review on every wbsite connected to him so lets see what tomorrow brings and if no luck will take him to court as this is what cab and trading standards have suggested and he will be out of pocket to the tune of all the consequential loss that i can prove which wil be around a grand

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His obligation is to repair the van under warranty.

I'm not too sure you can claim £500 to take the van back to him.

You could reject the van as unfit for its purpose under soga, but if you have already repaired it, he could just claim that the repair bill is disproportionate or even argue that you broke the van on your way home by pushing it beyond it's limit.

Breaking a turbo is not that difficult if you rev the engine to the red part of the dial for a few minutes.

Personally, if I was the dealer I would want to inspect the van myself before parting with any money, after all, many dodgy garages would issue a receipt for work never done.

Wear his shoes for a minute: you picked up a perfectly driveable van and called him asking for repair money without him seeing the broken down van again.

I would be suspicious about this and would ask to see the van.

What would you do?

Just pay up?

I don't think the county court would be entirely on your side in this case, unless as said you reject the van under soga and return it to him.

In which case he would probably claim that he gave you a working van and you returned it broken.

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