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Hello, was hoping for some feedback from those in the know - i feel like i was mis sold recovery service...



My car broke down at the weekend so i called my trusty arnold clark assist phone number looking for help. I was quickly informed that the policy had expired in November last year. This came as a shock as we were under the impression the cover lasted as long as our finace deal?


I was told no, it was only for 2 years but i could still get assitance - for a fee of 80 plus vat an Arnold clark assist engineer would come to my rescue to fix my car, or if it could not be repaired roadside, it would be towed to the nearerst dealership who would fix it there.



I agreed, the guy turned up, started the car, decided a bearing was dodgy and that it would have to go to the dealer for repair. Fine by me. I let him take my car and off he went.


This morning i called the garage and after initally not having a clue what i was talking about, they finally found my car, sent it to a different garage and i sat by my phone waiting to find out how much the repair was going to cost.


Turns out, that for in order to decide whats wrong with my car, the Service team want to charge me another fee of 89 plus vat, meaning im already 200quid down and my car is still not working!



While i agree i probably should have seen this coming, im furious that it was made out by the recovery team that the original fee of 80 plus vat was to diagnose and recover my car if required.


Does anyone have any any advice? I desperately need my car back but have refuse to allow the service team to look at it without knowing one or the other fee's be waived....


Thanks for helping :)

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The £89+vat is likely an inflated sum for a diagnostic check to find the fault with the car. clark use this extensively as they don't appear to have mechanics---just "technicians". Ok, so you realise the mistakes made, but if it were my car i would get it out of there ASAP and have it taken to a proper garage---family run, with good reputation.

Is the car drivable? What bearing is shot?





ARNOLD SHARK--Never Again.

PS. I have NO relationship:mad2: whatsoever with a new website called Arnold Shark.

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thanks replying :)


I got it out of there the very next morning- with a free tow to my garge of choice.


It was a weird ecperience as everyone i spoke to was actually very nice, however, they all seemed to be bound by crazy arnold clark policies 'oh we are different departments, you have to call another number..' its very frustrating for the customer that these people cant talk to each other!!


lesson learned. just hope my own wee garage starts opening over the weekend from now on :)


oh and turns out it wasnt a bearing, my air con unit had collapsed! already looking at around 700 to fix - how glad am i i didnt let AC touch it?!

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