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Hi Baz Just got a letter informing me that Phoenix were getting my info from Next via a SAR, apparently this can take six weeks, Cups

 

Thanks for the up-date cups.

 

All very strange - In my case I had already requested SAR details from all parties concerned in which were passed to the Ombudsman.

 

Got an e-mail from FOS yesterday advising that they are now liaising with Phoenix regarding the complaint and sales process. Did not give any clear indication on how long it will take but looked like the standard response regarding timeframes and that they are doing the best they can under the circumstances.

 

Will keep you posted.

 

Merry Christmas

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Hi cups, A Happy New Year.

 

Further to the above I today received another letter from PA (GI) Ltd advising that they have failed to provide a final response within 8 weeks.

 

They also state my rights to submit complaint to the ombudsman or wait their final investigations but yet again no timeframe.

 

All confusing considering my original complaint was already with FOS ????

 

Anyway I have forwarded details to the adjudicator (5 different names in total now) today so will see what they say on the situation.

 

I will keep you posted

 

Cheers

 

Baz

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Hi,

Happy New Year to you too, strikes me they are dealing with it in their own time frame, and youth if we don't like it !!

Will update when l hear from them again,

Cups

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Hi,

Happy New Year to you too, strikes me they are dealing with it in their own time frame, and youth if we don't like it !!

Will update when l hear from them again,

Cups

 

Thanks cups and I will also keep you posted.

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Hi Baz,

Got offer through the post, all seems ok, strikes me they are being generous, once the bank transfer is done l will let you know,

Cups😀

 

Oh brilliant news cups well done.

 

If you don't mind me asking did they include 8% interest or any other interest ?

 

Baz

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Hi Baz, Yes all interest etc included, seemed ok, can't believe it, seems like they are now 'on the ball'. Cups

 

Pleased for you cups well done :-)

 

Did you have all your statements or any evidence of PPI payments ?

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Hi Baz,

Got offer through the post, all seems ok, strikes me they are being generous, once the bank transfer is done l will let you know,

Cups😀

 

Hi cups,

 

Well today I also received an offer.

 

On quickly looking at figures all seems ok and I see that no compound interest has been taken into account but 8% statutory in line with FOS guidelines.

 

Let me know when your funds received.

 

Cheers

 

Baz

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Hi Baz, Yes all interest etc included, seemed ok, can't believe it, seems like they are now 'on the ball'. Cups

Hi

My first time on here, I too have been trying to get Ppi back from Next this has been with the FOS for the past 2+ years like you Phoenix has been intouch several times just wondered how long it takes for offer to go into bank?

I have had my next account since 1992

Thanks

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Hi

My first time on here, I too have been trying to get Ppi back from Next this has been with the FOS for the past 2+ years like you Phoenix has been intouch several times just wondered how long it takes for offer to go into bank?

I have had my next account since 1992

Thanks

 

Sent bank details and all received on the 18th. Spoke to Phoenix regarding breakdown of redress amount and got the usual explanation that calculations are complexed.

 

I was told that refund is being processed and they will confirm once transferred.

 

Mine 7 days and still waiting.

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Hi Baz,

Got cash this afternoon, thank you Phoenix!!

Still think Next are a bunch of hoodlums 😏

Good times, 🍾

 

Will make a site donation too,

 

Thanks, Cups

 

Brilliant new cups and good on Phoenix.

 

Now what I cannot understand is why have Phoenix taken responsibility when Next were not regulated and sold / added the PPI ?

 

I am not looking a gift horse in the mouth but I have other similar claims where Underwriters and FOS have denied any wrong doing. I find it. all very inconsistent

 

Any further thoughts on the matter would be much appreciated.

 

cups did you hear any further from FOS apart from like mine just advised that Phoenix had taken up responsibility ?

 

Cheers

 

Baz

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  • 3 weeks later...
Can I ask how you recognised PPI was being applied to your account, was it as obvious as a standalone transaction with a narrative/description of PPI?

 

 

Thanks

 

Hi womble67

 

It was automatically added to my statements without me signing anything when I opened my account in 1991.

 

I already had various insurances and benefits in place in which I provided evidence with my complaint. I also proved that there were commissions and brokerage payments between underwriters and Next by obtaining SAR details from all parties.

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Hi,

 

Before raising a SAR I was trying to work out if I'd be able to identify if PPI was applied by looking at my statements hence why I wondered if the statement themselves had something that made you aware PPI was being charged for.

 

Was trying to work out if raising a SAR was actually needed if it was obvious that I hadn't been charged for PPI.

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Hi,

 

Before raising a SAR I was trying to work out if I'd be able to identify if PPI was applied by looking at my statements hence why I wondered if the statement themselves had something that made you aware PPI was being charged for.

 

Was trying to work out if raising a SAR was actually needed if it was obvious that I hadn't been charged for PPI.

 

Well it will be on your statements as insurance protection or words to that effect.

 

g/l

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I'm just starting out on this PPI road today and came across this thread whilst looking for an address to write to Next about PPI payments.

 

 

Am I right in thinking it's this Phoenix entity that I need to write to and not Next directly?

 

 

Any advice greatly appreciated.

 

 

Well done to those of you who have been battling with them for months (years even!) to get what you are rightly owed.

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I'm just starting out on this PPI road today and came across this thread whilst looking for an address to write to Next about PPI payments.

 

 

Am I right in thinking it's this Phoenix entity that I need to write to and not Next directly?

 

 

Any advice greatly appreciated.

 

 

Well done to those of you who have been battling with them for months (years even!) to get what you are rightly owed.

 

First I would send SAR's for both Next and Phoenix if you have not all information.

 

Then submit a PPI complaint to Next who will respond that they were not responsible but it will get things in motion to escalate your complaint with FOS regarding Underwriters responsibility.

 

I am sure others will add to the above but good luck and don't give up as it took mine nearly three years to be eventually settled.

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Donation made, thanks CAG,

 

Thank you for that cups and well done :)

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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